First, this is the worst dealership and unfortunately the only Mercedes dealership in the area so they have you cornered, unless you take a drive. Initially, I went here with my father to purchase a C300. We were greeted by Dominic (from memory) and made it very clear to him that I was the person buying. We had to redirect him the entire visit because he continued to focus on my father and kept directing questions towards him. I told him what I definitely did not want, for example a white, luxury C300 with beige interior. So what did he bring me to test drive!? You guessed it, a white luxury C300 with beige interior. That was my first (should have been my last) poor experience.
Ultimately, I purchased a beautiful C300 from Prestige Motors in Paramus, NJ. Wonderful...Excellent dealership and well worth the drive...provided 5+ star treatment and the employees were dressed on point. Fast forward a few years later, services and Keeler serviced my car a total of 4 times..shame on me. The last experience will be just that, the last! I will take the drive to Prestige for services, even for an oil change! Over the weekend I brought my car in for NYS inspection and oil change. Off the bat the service advisor, Steven was arrogant, pompous, a know it all who lacks true customer service. Employees were dressed as if they were going to a polo match or BBQ. Some employees had on pants so tight it made me feel uncomfortable. Anyway, within 30 seconds of meeting Steven , he immediately said ‘you will not pass inspection with those tints’, I said you can tell just by looking at the car and he said yes, smugly... he then argued with me the percentage of window tint. We went back and forth and he continued to be confident, argumentative, smug and lacking any real help, kindness or professionalism. I told him I wanted to move forward with the NYS inspection because I honestly did not believe him due to his attitude. Just one minute passed and my boyfriend informed me that if I fail inspection I still need to pay, so we should wait since I have a month before expiration and if needed we can remove the tints. Not knowing this before, I asked one of the employees to tell Steven never mind with the inspection. My car was still in front of me and it was not even a minute later...Steven came over and told me ‘it’s too late I tried to help you, you have to get your car inspected, it is NYS law now’. At this point I believe he was deliberately trying to give me a hard time. I was in need of the oil change and because he was holding my car hostage I said okay. An hour later he called, my car was ready and he said ‘as I told you, your car failed inspection due to your tints oh and your back tires failed too. It will be $600 for new tires and $160 for tint removal’. Steven sounded so happy to tell me my car failed inspection and even happier to tell me the costs of new tires and removal. He continued to say that had I rotated my tires side to side I would have received more life out of them. Which is funny since less than a year ago Keeler performed an alignment, so wouldn’t they have suggested a tire rotation at that point or made a recommendation, hmmm, no they wouldn’t have because it is more $$$ for them to have the customer buy new tires, silly me.
Needless to say I think you can understand from my review that this place is beyond terrible, -star rating. Steven was pretentious and lacked customer service, his self-importance attitude was enough to make you want to leave immediately which we should have done. The man that rang me out was nice though and actually spoke to me like a human being actually asked us how our day was...and he did not have a self-righteous, I am better than you, smug attitude like Steven. Do yourself a favor, save the stress, take a drive to Prestige in NJ and see how a real Mercedes Benz dealership operates.