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Keffer Chrysler Jeep Dodge Ram - Service Center

Charlotte, NC

3.3
84 Reviews

84 Reviews of Keffer Chrysler Jeep Dodge Ram - Service Center

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December 02, 2015

Charge for something wasn't the real problem with my truck. Charge $312 for something that has nothing to do with my truck shutting off while driving. My son left at school because the shuttle bus was late pic More

by jj1968
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug
November 26, 2015

Great service My last two vehicles have been serviced at Keefer. I have always been treated well. The staff have always been friendly courteous & honest. I would re More

by Deb8013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Gomez
September 29, 2015

Terrible customer service and follow up 9/19/15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 a More

by mdal28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Gomez
September 27, 2015

Lazy slack xxxxx giving consumers the run around Reason For Visit Service "Lazy slack axxxx giving consumers the run around" First off! The receptionist, Sandy is unprofessional. Sandy transfe More

by Epris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon Ader
September 23, 2015

Technicians broke bolt off in Motor Good Morning Mr. Maus, I am AEJ, I'm sure AJ have spoke to you about me and in regards to the situation we have had with my vehicle. I came in a co More

by Honesty is key
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ Service Manager, Donnie Gomez
August 25, 2015

Its what everyone expects a dealership to be I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their More

by SamGarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Andrews, AJ Bitterman, Charles, Mandy, and so many more, Chris Blackburn
Aug 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear Joseph and Willie did a great job in assisting you in your purchase and gained your trust. Thank you for your recommendation as well. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 19, 2015

Service Department - Still waiting I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com More

by cnyeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Aug 24, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. It is disappointing to hear for the impression you may have received regarding our service department but I can guarantee any recommendations made by a member of our team are made in your best interest as well as your vehicle. I would appreciate the opportunity to turn this impression around and ensure you have nothing but complete satisfaction with the service you have received from Keffer Chrysler Jeep Dodge. If you would like to discuss this situation further or if you have any questions do not hesitate to contact us directly. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

May 18, 2015

5 star servicem Great people great service! I also bought several cars from Jim Keffer. Great people = great experience! I will continue to bring my Jeep to you all f More

by moe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Blackburn
May 19, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Moe, thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Keffer Chrysler Jeep Dodge team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Warm regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

March 02, 2015

Super Star Service It gives me great satisfaction to recommend Robert Bruce. Robert is highly charismatic and has a terrific presence. More importantly, he thinks criti More

by MichaelFaires
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Bruce
Mar 03, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to write this review. Robert is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 11, 2015

2005 Dodge cummins #4 injector line replaced The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand More

by nick012369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Gomez
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