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Keffer Chrysler Jeep Dodge Ram

Charlotte, NC

4.3
1,319 Lifetime Reviews Review Dealership

8214 E Independence Boulevard

Charlotte, NC

28227

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1,319 Reviews of Keffer Chrysler Jeep Dodge Ram

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February 12, 2021

"By far my worst experience at a car dealership. I drove 2..."

- Kevin

By far my worst experience at a car dealership. I drove 2 hours at the crack of dawn to purchase a black 2021 Ram TRX that was advertised on Cars.com, Autotrader and even the dealership’s own website at $90,400. The night before, I called and confirmed that price with a sales representative, Chesley Holston, and made it clear I would be driving 2 hours to get there when they opened at 9am to purchase the truck. When I got there, I sat in the truck briefly and told Chesley I was ready to purchase. My wife and I signed a credit application and Chesley took the papers to the back. When she came back she informed me they were going to hold off running my credit until we had agreed on a price. As she said this, I received notifications from multiple credit agencies I deal with that there had been an inquiry on my credit. So much for agreeing on a price first. She then laid the paper down and proceeded to show me a ridiculous ceramic coating package that was already added to the tune of $4,XXX. I’m currently having another vehicle ceramic coated for $900, so that price is extremely marked up. Then I notice the real shocker, a $20,000 ADM (additional dealer markup) fee in the price breakdown. I become livid and explain to her that she confirmed the $90,400 price over the phone with me and knew I was driving hours out of my way to purchase this truck and that I would be paying NO ADM. I work in a retail setting and I understand how rude and awful people can be so I make a point to be kind, polite and respectful to others. After seeing this, I will admit, I was none of that. I then spoke to a sales manager, Dalton Tassinari, who went back and forth with somebody else “attempting” to come down on the ADM and explain (poorly) why they thought it was acceptable to advertise at one price and expect another. We were not able to come remotely close to anything I thought was acceptable so I demanded to speak with whom he was talking to. I then spoke to Julius Tindell, another sales manager, who pretty much told me the same story as Dalton, claiming they are upfront with their pricing. Spoiler alert, they aren’t. He essentially blamed Chesley for the whole misunderstanding, apologized, and said he would make sure all of the staff were appropriately retrained. He also offered me gas money, which I took. However, I have no doubt in my mind that it was not entirely her fault. They are advertising at a reasonable price (this is a specialty vehicle) and hoping someone will come in, pay the exorbitant $20,000 mark up out of frustration, or just buy something else while there. I don’t care about their apologies. They aren’t fixing anything. If they are going to charge a $20,000 ADM they need to be upfront with that in the first place on ALL of their listings. Not that they care, I’m sure they would happily never see my face again, but I will NEVER buy anything from Keffer Chrysler Jeep Dodge Ram, or there auto group. I hope this review saves anybody else interested in any of their vehicles from wasting their time with this shady dealership. I will be contacting Stellantis and informing them of this dealer’s practices.

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Recommend Dealer
No
Employees Worked With
Julius Tindell
Other Employees : Chesley Holston, Dalton Tassinari
November 08, 2020

"Garbage...customer service and vehicles. Every time I..."

- saparris14

Garbage...customer service and vehicles. Every time I drive on the interstate a piece of the car LITERALLY flies off and then told it it not on them. Risk I take for buying preowned.

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Recommend Dealer
No
Employees Worked With
David
October 29, 2020

"I have purchased a New 2019 jeep GC srt and called to..."

- Peterc

I have purchased a New 2019 jeep GC srt and called to trade it to buy a new 2021 GC Trackhawk spoke with David sales manager and Frank salesman they work a deal and never followed through and sold the car to someone else... horrible service and salesmanship ((( do NOT ))) buy from these dishonest company!!! Read the reviews horrible ratings

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Recommend Dealer
No
Employees Worked With
Frank Camarda
1.0
Michael Turner
1.0
Other Employees : David and Mike sales manager
October 01, 2020

"Sold me a defective new 2019 Laramie. The steering..."

- DocFMFMartin

Sold me a defective new 2019 Laramie. The steering screams everytime i make a right turn and is getting louder. Told me they can't fix it. Left it there at the dealership for days!!!!!!! Don't know what it is. Cost too much to replace steering. My warranty is on the clock. Is there any loyalty to the customers? I'm pissed!!!

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Recommend Dealer
No
Employees Worked With
Gerenal Washington
3.0
September 14, 2020

"Frank Camarda is enough not to shop at Keffer. Beyond..."

- NoDeal

Frank Camarda is enough not to shop at Keffer. Beyond vile salesman. If you're out of state. avoid Keffer. Who calls a potential client screaming? Avoid this place like the plague.

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Recommend Dealer
No
Employees Worked With
Frank Camarda
1.0
August 03, 2020

"Coming from a car salesman himself, I have to say that I..."

- Gcbears12

Coming from a car salesman himself, I have to say that I had a great experience from start to finish. That being said, I highly recommend Willie for your next vehicle purchase!

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Recommend Dealer
Yes
Employees Worked With
Willie D Hailey
5.0
July 21, 2020

"great experience"

- cambruzzi2277

Im sure the dealship is wonderful, but this review is about my salesmen.. Both General Washington and Johnny Warren were great to work with. Talking with them about my new Jeep was like sitting down talking to family.. so kind and helpful.. General was very knowledgable and did a good job answering my questions..They were both highly professional. thank you both for a great job . i look forward to seeing you on my next visit..HIGHLY RECOMMEND Keffer , General and Johnny..

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Recommend Dealer
Yes
Employees Worked With
Gerenal Washington
5.0
July 09, 2020

"Willie thank you your service was hassle free,..."

- Tlindsey468

Willie thank you your service was hassle free, professional, and responsive. I could not have asked for a better sales person to help me find my brand new Ram truck!

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Recommend Dealer
Yes
Employees Worked With
Willie D Hailey
5.0
June 24, 2020

"Came to this dealership looking for a ram and Willie was..."

- joseramirez

Came to this dealership looking for a ram and Willie was great help during the whole process. Very recommend. If I ever need a car again Willie is the one!

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Recommend Dealer
Yes
Employees Worked With
Willie D Hailey
5.0
June 09, 2020

"When we stopped at keffer and met our..."

- Jeanblakley21

When we stopped at keffer and met our salesperson,,GENERAL WASHINGTON we had already spoken on the phone before arriving.We were so impressed with him.He was very knowledgeable, upbeat and positive.He had a great sense of humor and kept us laughing.He knew all about the car I was asking about,and even had it ready to test drive when we got there.If you are looking to buy a new or used car,we recomend that you ask for General washington.He will go out of his way to make your experience the best I love my new car

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Recommend Dealer
Yes
Employees Worked With
Gerenal Washington
5.0
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