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Keith Pierson Chevrolet Superstore - Service Center

3.2

8 Lifetime Service Reviews

30401 S. Dixie Highway, Homestead, Florida 33030

8 Reviews of Keith Pierson Chevrolet Superstore - Service Center

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June 02, 2018

"service dept incorrect diagnosis, or down right scam"

- auto doctor

My friend took her car there for an occasional ticking noise. They told her that they had to tear into the engine and it would be 1k tear down time. They took off the timing chain cover ( they had replaced the timing chain at that service dept less than 10k miles prior) and then told her it needed an 8k dollar engine. I am an ase master auto tech and found this suspicious. She paid the bill and had it towed to my house. I re-assembled the engine so I could actually here the noise. It turns out that the electronic throttle control (throttle body) a 175 dollar part on the outside of the engine was the culprit. Now either they were not very busy and needed the work or the technician was less than competent.

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Recommend Dealer
No
Employees Worked With
ray padrone, otto
December 20, 2017

"Auturo service rep at Keith Pierson"

- David Thompson

I was very please with the service I received even though I stated to my wife we wasn't going back due to the first time there 3 months ago but definitely a change in customer service by Mr auturo service rep really change my mind frame of staying here at Keith dealership the service the honesty, estimated time car will be done technician and service rep auturo test drove vehicle with me to make sure everything was ok trust me nice service no long long wait best service in a while thanks auturo your the best.. P.s if you have a Chevy take it to Keith Pierson in homestead and ask for auturo best service rep..thanks again God bless David G Thompson approve this message

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Recommend Dealer
Yes
Employees Worked With
Auturo
Dec 20, 2017 -

Keith Pierson Chevrolet Superstore responded

Thank you, David! We are thrilled to hear that you gave us a second chance and we made it a positive experience. We will be sure to pass along your kind words to our staff and we look forward to serving you again in the future. Best, Keith Pierson Chevrolet Cadillac Team

October 28, 2017

"Improve Customer Care/Body Shop"

- Tamera Anderson-hanna

I took my new 2017 vehicle for repair after hit by a gate at work. Checking out with the cashier took 90 minutes, the paperwork was not ready. They then had my name and contact information incorrect along with other pertinent information I needed to settle the claim. I had been told the day prior it would be done and took the day off work to learn it was not done. This vehicle was so new it had not even had the first oil change. I took it home to get out of the vehicle and immediately observed it had been struck in two places. The left front bumper and right door. I immediately returned to the dealership. So essentially no more than 10 minutes of having picked it up, it was returned due to damage not reported to have been done in the care of the dealership. I was told it was repaired multiple times to find bumps in the paint of what is still a new car. I had to report the problems to my insurance company, GM, and had made arrangements to return it to Ed Morse Chevrolet where purchased (highly recommend) for proper care. After multiple complaints and my arranging to leave to another dealership the service manager finally agreed to have it done peoperly until I was satisfied it with it looking like new. During this process, I made three calls to Keith Pierson with no return call. One message was left in writing. This disrupted my life and yes, I expect professional care and service even the vehicle was accidently struck in two places by the dealership. "The most likely place for a vehicle to get hit" as I was told by a staff member. POOR customer care! My insurance company has asked I don't return to this location for any further body work if ever needed. Apparently they will not guarantee their workmanship. Disappointed as I truly believe in GM service professionals and have always tried to support local dealerships. They need to learn to check the vehicles over more carefully and then just be honest when something comes up. Slow down and really look at the problems which currently exist.

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Recommend Dealer
No
Employees Worked With
Ray Padron
February 21, 2017

"Fast & Friendly Service"

- Jrprez

Very nice helpful staff, especially Eddy who kept me informed and was very courteous. I would recommend this service center anytime. My car was done in 1 hour and there were no issues whatsoever.

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Recommend Dealer
Yes
Employees Worked With
Eddy Sanchez
July 29, 2016

"Run away from this place!!!"

- Mad as xxxx

I leased my 2015 Cadillac Escalade from here. Service is horrible to say the least. My vehicle has been out of service for over 40 days and we haven't even had it a year yet. Service managers and agents are clueless. They haven't done anything to try to make feel as a valued customer. They brag about about the Cadillac experience, yeah right! I would get better treatment if I bought a Yugo. All you get is excuses and lies when it comes to repairs. There is a high turn over of employees in thus place and now I know why, there is incompetent management. Last visit they had my car for 3 weeks without any communication. It's when I should up to get an update that coincidently my vehicle was ready. Service manager said he personally saw to it that my vehicle was cleaned, not true. My car was dirty like the day I took it in. Very shady dealership.

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Recommend Dealer
No
Employees Worked With
George Ruiz, Paul Saiz
December 18, 2015

"Service Department Rocks!"

- Rach

I had stopped going to this dealership due to a few "not so pleasant" visits to say the least but I was in a crunch for time and this dealer is the most convenient as far as location. To my surprise there is a new Service Manager and what a difference! Chacho, thank you I hope you have a Merry Christmas and see you again in 3 months!

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Recommend Dealer
Yes
Employees Worked With
Chacho Lavastida, Chacho Lavastida
November 21, 2014

"Incredibly Negative Experience"

- MikeLeBoeuf

We purchased the 2014 XTS Cadillac Luxury Sedan on September 19, 2014. The car had two open recalls on the brakes and the air bag light was on. We took it to Felix Sabates in Homestead, FL on September 22, 2014 to get these issues resolved. They had to keep the car overnight. We were called to come pick up the car because it was finished on September 23, 2014. Upon arrival we talked to Angelo, our service technician. He informed us all the recalls had been fixed, but they couldn’t figure out which air bag had the code on it due to numerous codes coming up. He said we would have to reschedule to get that fixed. Lori drove the car back to Key Largo, but had to adjust the seat since it was so far back. When I got into the car to drive it, the seat was all the way back again, and I almost threw my back out when I sat down. When we reprogrammed the seat, we noticed that the back of the seat was coming apart. It was not like that when we dropped the car off at the dealership the previous day. I called the dealership, and they advised me to bring it back in for them to fix it when we had time. On October 2, 2014, the air conditioner quit blowing cold air. We stopped at the dealership on the way home. I advised Angelo and Max that the air conditioner was only blowing hot air now and that we still needed the seat fixed. This was at 2pm, and we waited around for the car to be done. Max advised us that the a/c was an electrical problem that would take a while so he got us a rental vehicle through Enterprise, which they would pay for. On October 6, 2014 Max called and left a message. I called him back on October 7, 2014. Max stated it was not an electrical problem, but a freon leak problem. He also stated that it would be a minimum of 3 days for parts to arrive. On October 31, 2014, we returned from cruise and called Bradley, which he said the car would be done. He said car isn’t done yet that they had to buy a new machine to find the freon leak. On November 4, 2014 at 3:30 p.m., we went to dealership to see car and get some personal items out of it. Christian took me to see my car, and I was so disappointed seeing how they were taking care of my new car. I showed Christian that I have been documenting this whole terrible experience. The car seats weren’t covered, and the large dash parts were laying on my leather backseat. There wasn’t a blanket or cardboard or anything on the seats to protect them from the car parts. Small parts like screws, clips, etc., were scattered everywhere on the floorboard not in any kind of orderly fashion. Christian witnessed me record with my phone these conditions. He said he had the best technician on the job. The sunpass that was on the dash window wasn’t there. I asked technician where it was. He went through car and found it on back seat under the car parts. I told technician in nice way that I was shocked on how he just piled up these parts on seat with no protection. I stated that if I did that my customers would be extremely upset. He then asked if I was a mechanic, and I said yes. He asked why it was my business about this situation, and I stated that I was the owner of this car. I am worried now that my car will not be put back together correctly, and that I will have additional problems because of this. Christian said that he talked to General Motors and they would pay one or hopefully two of my payments on my car. He also stated it would be fully detailed inside and outside by a professional detailer. He said he would put me in a Cadillac rental for the rest of the duration, but he couldn’t attain one for me On Nov. 19, went to Cadillac today Found out service manager. Christian no longer is working there. Sat down with new Rosa who has just been promoted within. She was apologetic & stated we were handling this better than she would have. There was also Bradley in the meeting and once she asked me what I would like from them to make me feel better because without their customers they wouldn’t exist. I said first, how is my car. She turned to Bradley, he said everything is done with the exception of the air bag situation from the accident. She then said how about this I will take care of air bag situation. Will that be acceptable I said if they also could do the second month payment also, she said she will go to bat for me on that and I said I actually would be ok with the air bag repair & just pro rate the total time the car has been here would work for me she turned to Bradley & asked how long I replied since Oct.02 She said she would try and when they receive xx, within 2 day’s we will rec. xx. Rosa called me and said Cadillac won’t go for second payment I asked how about pro-rating. She said she will call them back first thing tomorrow. Then Rosa stated she will not take care of the air bag situation either. I said now you are reneging on fixing the air bag. She said the expense is $ 2000.00, and she can’t absorb that. I said she is just like all the other experiences I have been through, now reneging on a promise in front of 4 other people. Rosa said she would give me a discount $ for airbag repair I said no you told me you would take care of it. Rosa ended the phone call by saying she will do something and call me tomorrow. Rosa called me back, and said they will not do anything else for us. She also stated that I better come get my car by tomorrow evening. Mr. Felix Sabates, you may want to be proactive & alert your leadership team that the alarming facts of this case including the very well documented unprofessionalism & dishonesty of this business will be communicated throughout this small town and the Keys. This incredibly negative experience has motivated me to make certain that everyone is aware and forewarned not to do business at this dishonest establishment. Sincerely, Mike LeBoeuf 305 896-3986 mlobr@me.com

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Recommend Dealer
No
Employees Worked With
Rosa, Christian, Bradley, Max, Angelo
September 14, 2014

"Didn't like the service"

- rreconnu

Didn't like the service. Wait was too long. Don't think I'll be back for any type of service to my truck. Jiffy Lube is better

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Recommend Dealer
No
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Service
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