Kelley Buick GMC

Efficient, fast Every service so far has been a rather pleasant experience. The service staff is friendly and honest. That says a lot considering most dealerships in Every service so far has been a rather pleasant experience. The service staff is friendly and honest. That says a lot considering most dealerships in service stations. More

Great service and great deal I drove down from Jacksonville to trade in my 2015 Jeep Grand Cherokee for 2018 Jeep Grand Cherokee they had on the lot. I got a very fair deal on my I drove down from Jacksonville to trade in my 2015 Jeep Grand Cherokee for 2018 Jeep Grand Cherokee they had on the lot. I got a very fair deal on my trade-in and a fantastic price on the new vehicle. I continue to search out of curiosity for a better deal on the 2018 and I cannot find one. Kelley dealership is top-notch. Salesman Chico was very courteous and helpful. He worked with me over the phone for a few days since I was close to 200 miles away. We had pretty much everything all worked out before I got there and all I had to do was test drive and sign the papers. I would highly recommend them to anyone More

TOTAL GROUP OF IDIOTS!!!!! Online inquiry 2 Days no response, jump on their chat feature with Luci telling her I want to speak with Mr. Derrick Kelley owner, 6 days No Response Online inquiry 2 Days no response, jump on their chat feature with Luci telling her I want to speak with Mr. Derrick Kelley owner, 6 days No Response LOL!!!! Finally get a call back from some IDIOT named Kenny Lopez in sales tell him I am career Military and eligible for Supplier pricing "I will get it out to you ASAP," 3 hours later finally get the quote full Retail, what's up Kenny, did you forget I am Military, then sales manager Brandon Wundrow calls wanting to know if I am ready to buy, per Brandon "this our quote "Take it or Leave It" no thanks I will leave it, have your owner give me a call still no call from Derrick Kelley, LOL!!!! Still waiting for that call from Mr. Kelley, should be 0 STARS, complete lack of chain of command, who is in charge!!!!!!!!!!!!!!!!!!!! More

Fantastic buying experience. I was shopping for a Buick Encore on October 30th 2018 at Dixie Buick GMC in Fort Myers Florida. I left their showroom very disappointed in their cu I was shopping for a Buick Encore on October 30th 2018 at Dixie Buick GMC in Fort Myers Florida. I left their showroom very disappointed in their customer service and their lack of help in trying to find the vehicle that I wanted. From the parking lot I got on my smartphone and found Kelley Buick GMC website. I talked to Holly, she was so helpful she found the vehicle that I wanted and sent me an e-mail of all available 2019 Buick Encores they had. She did this all after 5 p.m. Holly sent me a price estimate and set me up with an appointment the next day with sales consultant Nathan Tworek. Nathan is a wonderful sales consultant. He is extremely knowledgeable about the product that he is selling. He has the knowledge and the patience to explain everything very clearly. He took the time to be sure that I understood everything about the Encore including signing me up for my Buick, OnStar, and Sirius. He showed me the infotainment system and how to place phone calls through it. He set up everything in my smartphone for me with the apps. All this was time-consuming however Nathan never showed any impatience, only the best customer service possible. It was very evident to me that he has his customers very best interest at heart. Kelley is blessed to have Nathan, he represents your company very well. Adam Hernandez also was very helpful and proficient to assist with the financing. Kelley Buick GMC has a great website, I was able to look at a video of The Encore I was interested in. I am very pleased to say that I had the best experience possible and I will be sure to recommend Kelley Buick GMC to everyone I know. It is well worth the drive to Bartow from Fort Myers Florida. What a pleasure it was to work with an awesome sales team! Kelley Buick GMC is run like a well-oiled machine, I was able to purchase and take home my Encore that day! More

Lick and stick inspection Purchased a vehicle in August 2017. Supposedly inspected. Notice the emergency brake did not work and the vehicle slid all over the road in the rain. Purchased a vehicle in August 2017. Supposedly inspected. Notice the emergency brake did not work and the vehicle slid all over the road in the rain. 2018 inspection and approximately 1500 miles put on since purchase this vehicle needs for tires and the emergency brake was not the problem the rear caliper is shot. Pretty pathetic selling a newly inspected vehicle so unsafe for the road! Will be sure to share our experience with these crooks! More

Brandon lied and did not keep his word! They quoted one price and were not forthcoming upfront with what they actually charged. And they did not make it right. Made a trade and they put our They quoted one price and were not forthcoming upfront with what they actually charged. And they did not make it right. Made a trade and they put our trade up for $16,000 more than what they gave us for the truck. Honesty must not be important to them. The dealership we dealt with was in Kelley Buick in Bartow and we bought a new truck. More

Very casual - no pressure - in and out! We negotiated very straight forward from both sides - everything was ready when I arrived and deal was closed very quick and simple. Would definitely We negotiated very straight forward from both sides - everything was ready when I arrived and deal was closed very quick and simple. Would definitely buy from them again. More

Great job My salesman was John. His experience and expertise was my deciding factor in my purchase. I would recommend Kelley GMC Bartow to you and your friends. My salesman was John. His experience and expertise was my deciding factor in my purchase. I would recommend Kelley GMC Bartow to you and your friends. Make sure you see John. More