Kelley Buick GMC

When we first stepped foot in this dealer we treated like they have know us for a lifetime. They spent alot of time with us finding the right car for our needs and our budget. The whole experince was wonderf they have know us for a lifetime. They spent alot of time with us finding the right car for our needs and our budget. The whole experince was wonderful. No high pressure more like friends trying to help us out. I haye buying cats due to the gaunlet of people you have to go through to get a price. This is not the case here I acutually enjoyed buying this vehicle and the service department has been just as great. They have made a lifelong customer and friend out of us. If you dont give them a shot you will be wasting your money. More

The customer service was fantastic. Everyone was very friendly, even those who were not working the deal with me. I didn't get there until 6:30, they close at 7. They all stayed there until I was done an friendly, even those who were not working the deal with me. I didn't get there until 6:30, they close at 7. They all stayed there until I was done and wasn't trying to rush. I would definitely buy another car from Kelley Buick GMC and will refer them to friends and family. More

From the minute I stepped into the dealership I knew I would have a Great experience. I was greeted by Russell and he said that if I had any questions to just ask. I was not harassed like at other dealer would have a Great experience. I was greeted by Russell and he said that if I had any questions to just ask. I was not harassed like at other dealers. When I had questions they were answered. I felt totally comfortable. I looked at several trucks. When I narrowed it down to 2 they explained the differences in them and that made my selection easier. I was given more than a fair value for my trade in and was surprised at the deal I got on my new truck. The finance office was absolutely wonderful. They searched and found me the best interest rate. When we were done with the sale the sales staff introduced me to the service staff and gave me the tour of the facility and explained what I could expect from them. Again, friendly making sure I was satisfied. When I left that day I felt like family. I will definitely go back. I would recommend Kelley Buick/GMC to anyone who is looking to be treated fair and with respect while looking for a new or used vehicle. More

They sold me a lemon and didn't tell me at the time of purchase. I tried to trade the car I purchased from Kelley, but was informed at that time that it had a branded title. of purchase. I tried to trade the car I purchased from Kelley, but was informed at that time that it had a branded title. More

Purchased an 2005 Honda Odessey EX-L Van worked with a salesperson with 11 plus years of experience. My wife and I test drove the van and noticed a vibration in the engine? we expressed this concern to t salesperson with 11 plus years of experience. My wife and I test drove the van and noticed a vibration in the engine? we expressed this concern to the salesperson he stated the the van was safety inspected and assured me the the van was sound We also noticed that the tires were less then 50% we agreed to purchase the van on the word of the salesperson and the agreement to change the tires hoping to solve the vibration. several days after the tires were replaced the van continued to have the engine vibration. Being that the orginization re-assured me that the van was fine and the fact that they were not a Honda dealership, I decided to take the van to the local Honda dealership in winter Haven. I dropped the van off at 8 am three days after purchase at 830 am the adviser from Honda David H. called me and stated that the reason for the engine vibration was due to the motor mounts being seveerly cracked also causing not only the vibration but also loosening three bolts in the engine. I did purchase an extended warranty but! due to the issue being pre-existing they would not honor the cost of the repair.I made contact with Kelley Buick GMC and they were not willing to help me at all with the cost of the repair. I asked them to just re-emburse me for only the cost of the parts. which was 900.00 the full bill was 1200.00. I got a call back from Mr. Hernandez the GM that was basically trying to bully me on the phone and state that they were not responsible because I did not give them an opportunity to repair the van and basically called the Honda dealership a bunch of crooks that high grossed me on parts. Mr. Hernandez finally agreed to send me against his better judgement 162.00 which he stated was his cost on the parts. Until today I have yet to receive a penny from this dealership. After further investigation I found out that the parts he quoted me was for an lx model not an ex-l and that Mr. Russel Hernandez actually worked for the Micheal Holly orginization so it doe's not surprise me on how they treat the consumer. bad move on Kelley Buick GMC to hire this guy. More

After the sale the dealership tried to strong arm more money out of me. Jerry Cox the finance person acted very unprofessional trying to make me out to be the criminal. I would suggest to stay are far awa money out of me. Jerry Cox the finance person acted very unprofessional trying to make me out to be the criminal. I would suggest to stay are far away from these people as possible. I filed a formal complaint with GMC. More

We had a signed purchase agreement with financing in place on a vehicle. The dealer emailed me the day before I was to pick it up that they sold it to someone else. The agreement was signed by both part place on a vehicle. The dealer emailed me the day before I was to pick it up that they sold it to someone else. The agreement was signed by both parties. I am sending it to my attorney. More

These people tried to screw us badly- had a wierd noise in my wife's Saturn this winter- my wife took it in-service manager told her that there was a leak in the power steering column- that the rack& pinio in my wife's Saturn this winter- my wife took it in-service manager told her that there was a leak in the power steering column- that the rack& pinion had been compromised- and everything would have to be replaced for around $800. I found this weird since the car is parked on cement, and we never saw any sign of a leak, and the power steering fluid was full- so I took it to an independent mechanic- it was a quick $25 fix. There was no leak, and the power steering was fine- they lied to us, and tried to screw us out of $800 (though when my wife said we couldn't afford it, he did say he'd "help us out" and take the total to about $745) xxxxxxxxx!!! Do NOT USE THIS DEALERSHIP FOR ANYTHING! More