Kelley Buick GMC - Service Center

Service In at appointment time and out very quickly, very friendly, facility is always very clean, will definitely recommend for purchase of new or used and a In at appointment time and out very quickly, very friendly, facility is always very clean, will definitely recommend for purchase of new or used and also service More

Excellent Service Chad was awesome and completely took care of my vehicle. They were very fast and Chad kept me up to date while they had my vehicle. I will definitely Chad was awesome and completely took care of my vehicle. They were very fast and Chad kept me up to date while they had my vehicle. I will definitely recommend Chad and your service center. More

Excellent service! Great service team. Chad is wonderful. He got me out quickly. It’s always a pleasure to have my cars serviced at Kelley Buick on Bartow. Great service team. Chad is wonderful. He got me out quickly. It’s always a pleasure to have my cars serviced at Kelley Buick on Bartow. More

Fantastic Always courteous and friendly service. Never try to sell me something I don’t need. Vehicle is ready when promised. Appointments are easy to get wh Always courteous and friendly service. Never try to sell me something I don’t need. Vehicle is ready when promised. Appointments are easy to get when needed. More

Lack communication and professionalism My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales d My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales department. Before purchase it was found that the moonroof was not functional and needed to be replaced ( i would've thought it would've had a full inspection before but I digress) we live a couple hours away so we agreed to bring the vehicle in for repair when they had a loaner to spare, though this process we delt with the Service center, Chad to be specific. Chad was not one for communication, had issues with the vehicle and was stranded at my local dealership dealing with his defective loaner vehicle and had to communicate through Manny who was more than happy to help and gave me reassurance the issue was being resolved with the rental ( also management was kind for making the situation work). Waited two week for the vehicle to be finished through this time I wasn't getting update or calls back I finally had to send him a lengthy message to get the day and time he predicted it would be done. Finally I get the word and we drove up there , Chad pulled the vehicle up to us and handed the keys over with the interior covered in grease ,on the head liner and through out the carpet, also missing a push in head liner tree and broken hanger screw covers (that are still missing), also the rear hatch wasn't working properly, luckily Jason on the detail crew cleaned it really well and got most of the grease out and they were able to recover the missing liner tree. We waited 2 hours for them to clean and fix the hatch. I'm really writing this detailed review because I had to send my truck into Ford because Chad still will not get back with me on the front headliner trim and to add insult to injury he text me on the importance of this review so here you go Chad. Quite frankly its turned my Kelly experience into a nightmare. More

Great Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and fri Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and friendly More

Oil change Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little more to keep customers loyal. More

Great, friendly service Bought my vehicle new here and have taken it here for service every time. Love this place! Nice, clean dealership. They make you feel like family. Bought my vehicle new here and have taken it here for service every time. Love this place! Nice, clean dealership. They make you feel like family. More

Good Service I am always satisfied with the service I receive at Kelley GMC. I have even begun to have my wife’s Jeep service at their location. I will continue to I am always satisfied with the service I receive at Kelley GMC. I have even begun to have my wife’s Jeep service at their location. I will continue to use them for all my future vehicle service needs. More

Door lock repair Friendly service. Knowledgeable staff. Parts we immediately available so no needing to wait for an extended period of time. Took longer than expected, Friendly service. Knowledgeable staff. Parts we immediately available so no needing to wait for an extended period of time. Took longer than expected, but was updated throughout the process More