Kelley Chevrolet - Service Center

Whenever I need service, the parts department doesn't have the part I need and they have to order it. After waiting over 3 months for the last problem to be fixed, (Headlight flicker), I have now been w have the part I need and they have to order it. After waiting over 3 months for the last problem to be fixed, (Headlight flicker), I have now been waiting for over 3 weeks for a new radio to arrive so they can install it. Really, in the year since I purchased this vehicle, I've had a fully functioning vehicle about half of the time. More

Great service with a knowledgeable service advisor. It’s hard to beat the complimentary soft drinks and popcorn too. It’s hard to beat the complimentary soft drinks and popcorn too. More

Great service Friendly staff, timely and curious Followed up with text messages each step of the way thru my service. Nice touch! up with text messages each step of the way thru my service. Nice touch! More

Great people. Very easy to work with. Seem to be a bit on the expensive side but the personal interest they take in me and the vehicle I purchased from them counte Very easy to work with. Seem to be a bit on the expensive side but the personal interest they take in me and the vehicle I purchased from them counters that a bit. More

Arranged for my 48,000 mile oil Change and tire rotation. The service writer was prompt and detailed. Completed on time as Promised as I waited. Pleased with Carlos and his service. rotation. The service writer was prompt and detailed. Completed on time as Promised as I waited. Pleased with Carlos and his service. More

I came fn for 2 recalls. They were not prepared for the engine recall. Which they did have any authorizing to do the recall yet. But the person who scheduled it said theu did They were not prepared for the engine recall. Which they did have any authorizing to do the recall yet. But the person who scheduled it said theu did. That was the main reason I scheduled the service. The other recall was for the software update that was going to take 2 hours. I was not going to wait for2 hours and not have the engine recall Done. More

Good and helpful , great service. Make sure everything is done right and covered if under warranty. Make sure everything is done right and covered if under warranty. More

This service department has a Very very high price $500 to replace headlights was insane. to replace headlights was insane. More

When did you start charging for diagnostics when you do the work? I was happy with the work and the service writer. I subsequently got quotes from three independent service providers. The quotes ranged fro the work? I was happy with the work and the service writer. I subsequently got quotes from three independent service providers. The quotes ranged from 18% to 53% of what you charged. This was basic front end work that did not require specialized training. More

Car was dropped off at 7:30 am for a scheduled appt at 9am. I rcvd a call around 8:30am from the other dealership in town, Kelly Buick stating they had my car and did not have the part for it. I was so co 9am. I rcvd a call around 8:30am from the other dealership in town, Kelly Buick stating they had my car and did not have the part for it. I was so confused because my car was dropped off at Kelly Chevrolet and I did verify beforehand that they DID have the part. Needless to say my car was at Kelly Chevrolet (where it was dropped off) there was some confusion on the scheduling side of things. I Did not hear from the dealership all day regarding the status so we show up at 3:30 to pick the car up and it was not going to be done. How do you schedule an appointment and then they say it will be at least another day because the part just came in (this was a lie because I verified the part was there 2 days prior). The car was completed and delivered the following day. More