I’m not one to generally to this but for good measure I will leave my initial review below. I will do so in case anyone gets an incorrect impression the way I did at first. This is my update after being completely ignored regarding a repair on the vehicle I purchased almost two months ago. I bought an expensive used truck that had a non-functioning tonneau cover. We discovered this during the inspection of the truck. I was promised it would be no big deal and they would handle the repair/replacement part without any trouble. Initially there was an availability issue, then a part issue. Then it was going to have to be replaced. I was told I would be provided with options. I waited patiently then received no reply. After a couple weeks I reached out again to Adam, my sales guy. Nothing. Then I reached out to the general manager. He called me back to give me a run around story and a few weeks later I’m still dealing with a non functioning cover. If you notice below, I initially had nothing but good things to say about Kelley Chevrolet. Unfortunately, the excellent service stops at the point of sale. If you buy there, I would advise repairs to be done before signing. It would have served me well. If you read below, I should have been cynical about car buying the way I have been in the past. My purchase date was 6/29/18. This update is on 8/27/18.
Below was a review I left after the point of purchase....
I highly recommend Adam Williams. Ironically I was looking at a Ford truck at a Chevy dealership. I usually approach vehicle shopping with a great deal of cynicism. I generally go in assuming I can’t trust what I’m being told and have become used to knowing more about a vehicle I go to see than the sales person because of all the information we as buyers have available on the internet. This experience was completely different. Adam seemed very trustworthy. He was extremely knowledgeable and If I had a question he didn’t know, he made sure to find the answer. At no point did I feel pressured. The buying process was incredibly easy and handled with professionalism. Adam followed through on things that had to be handled after the purchase. Very positive experience.