
Kelly Buick GMC
Emmaus, PA
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My daughter's Christmas present - 2015 Buick Encore We have been searching for months for a vehicle for our daughter. She was interested in a small SUV, something good on gas, with a back-up screen and We have been searching for months for a vehicle for our daughter. She was interested in a small SUV, something good on gas, with a back-up screen and good sound system. We were also concerned about safety. We worked with Tony Bittenbender and he knew the perfect car for her - a 2015 Buick Encore. It was just what she was looking for- and contains 10 airbags and an SOS button in case of an emergency. All-wheel drive and only $25 or less to fill the tank. Tony was very knowledgeable about all the vehicles on the lot and took our needs into consideration and picked the vehicle perfect for us. The process went smoothly. Tony made sure we had something to drink while we waited and even made popcorn for my younger daughter, turned on Disney, and gave her something to color. He was very helpful and friendly and I would highly recommend going to see Tony if you are interested in purchasing a car!!! He went above and beyond what I would expect for a car salesman. We were also excited to get the holiday deal - a new 50" TV, which Tony personally carried out for us. More
Good December Purchase Nick Paxos was very knowledgeable and helpful with the process of my purchase. He answered all of my questions and kept the process moving along with Nick Paxos was very knowledgeable and helpful with the process of my purchase. He answered all of my questions and kept the process moving along with the purchase of my used car. I needed a service manual for the car and he took care of it promptly. Very nice man to work with. More
Awesome Xmas! Worked with Heather. She was very reaponsive and helpful in helping us choose our new Acadia. Would highly recommend her to anyone looking for a new v Worked with Heather. She was very reaponsive and helpful in helping us choose our new Acadia. Would highly recommend her to anyone looking for a new vehicle. More
2011 KIA SORENTO My experience was that of absolute no pressure, pure professionalism and Heather was so flawless and knowledgeable. i highly recommend Heather to anyb My experience was that of absolute no pressure, pure professionalism and Heather was so flawless and knowledgeable. i highly recommend Heather to anybody looking for a vehicle. I felt like i knew her for a long time. shes freakn AWESOME. THANK YOU HEATHER I LOVE MY NEW RIDE! More
Very uncomfortable I stopped in this week looking at purchasing a encore. I parked my car and before I even had time to turn it off tony was outside my door. He talked v I stopped in this week looking at purchasing a encore. I parked my car and before I even had time to turn it off tony was outside my door. He talked very loudly and was SO pushy. I felt uncomfortable the way he was looking at me and it almost felt like he was flirting with me the way he was talking. I felt uneasy and couldn't wait to get in my car and drive out of there as fast as I could. I purchased elsewhere needless to say and will never return. Woman beware when going to kelly Buick! More
Excellent Our sales person Heather Doll was so down to earth & great to deal with . She treated my family great and was so very friendly. I felt like she was an Our sales person Heather Doll was so down to earth & great to deal with . She treated my family great and was so very friendly. I felt like she was an old friend I knew for years. He extra time/phone calls to my family in explaining everything was awesome. It was our first time at Kelly Buick, I will definitely go back there again as well as tell all my friends about Heather. Thank you so very much for making it a great straight forward experience for my family. ?? Geo, Joyce, & Tim More
Helpful and pleasant to work with We've been dealing with Kelly for the last few cars we've leased or bought. Nick Paxos really listened this time and was able to direct us in the righ We've been dealing with Kelly for the last few cars we've leased or bought. Nick Paxos really listened this time and was able to direct us in the right direction and found us the best deal for what we wanted. He was comfortable to work with. My husband wanted to lease a new car, something a little larger than the Verona he had. Nick recommended the Encore which turned out to be just the right car for him. More
Friendly and quality salesperson My husband and I went in knowing we were looking for a specific 2015 GMC Terrain that was at this dealer. From the initial greeting of walking into th My husband and I went in knowing we were looking for a specific 2015 GMC Terrain that was at this dealer. From the initial greeting of walking into the dealer to our salesgirl, Heather Doll, we were treated with respect. Heather is funny and has a great personality. She is easy going. She made the experience not a painful one as other dealers have. I would try to get Heather as a salesperson if you have the opportunity :) Very happy with her customer service as that is a big deal to me. More
Nick literally bent over backwards to get me a GREAT DEAL! If it were not for Nick, I was so close to buying another car/truck somewhere else. The mitsubishi outlander is Awesome. Thank you so much NICK!!! I If it were not for Nick, I was so close to buying another car/truck somewhere else. The mitsubishi outlander is Awesome. Thank you so much NICK!!! I would definitely recommend anyone to Nick. More
Sale Saved by associate I can not say enough nice things about Heather. Without her I can honestly say we would have left. There was total confusion and I was getting frustra I can not say enough nice things about Heather. Without her I can honestly say we would have left. There was total confusion and I was getting frustrated by the minute. Heather then stepped in and took over. Without her it would have been the disaster is started out as. From the internet to one of the managers it was not going well. Heather was calm and relaxed and explained everything. Thank you for your honesty and integrity Heather, as it will take you far in your career and everyday life. If you are looking for a great deal and an even better sales person make sure you deal with Heather. More