Kelly Buick GMC

Terrible Experience. Watch out for these people I had a terrible experience with the Kelly dealership over the weekend. In fact I will be writing a letter to submit to General Motors so it can go o I had a terrible experience with the Kelly dealership over the weekend. In fact I will be writing a letter to submit to General Motors so it can go on record as a formal complaint. I had a 10am appointment Saturday and the service department had me waiting there for almost two hours before they pulled my car in to assess the trouble I was having with the windshield wipers. Why schedule me for 10am when they couldn't even look at my car until 2 hours later? This is extremely rude and unprofessional customer service. To continue, when I initially brought the car in I told the service consultant (Leann Green) what was wrong with the wipers and how they managed to somehow stop working. I also told her that I wanted another opinion regarding a leak that was coming from the AC Condenser coming from the front of the vehicle. She told me she would have the technician look at everything and would let me know. I told her that I didn't want any work done to the vehicle until I was notified. I was assured that I wouldn't be charged anything until I was notified. By 12noon I decided to have a relative pick me up because there were things I needed to do. I notified the service technician that I would be leaving the car at the dealership and instructed her to call me once she could provide an update. Around 1:00pm she called telling me that I needed a new windshield wiper motor because the linkage was broken and this inexpensive part wasn't sold separately. I was also told that the mechanic couldn't find the leak I had described so there wouldn't be any additional costs. Again I told the service advisor it was coming from the AC Condenser and I wanted a second opinion concerning how much it would cost to have it repaired. Before we got off the phone I was told everything would cost approx. $370. The cost was more then excessive but I agreed to have the work done because I couldn't drive around with windshield wipers that didn't work. At 3pm I was told the car was ready. When I arrived at the dealership the total bill was now $450. I was told I was charged an additional fee to have the mechanic tell me there was a leak coming from the AC Condenser. I asked the person why I was charged when I already knew where the leak was coming from and I had communicated that when I initially brought the car in. She told me the mechanic had to get paid for his time. This is completely unacceptable. I already knew what the problem was. In fact the dealership initially told me there was nothing wrong and were quick to tell me everything was fine until I urged them to look at the AC Condenser a second time. This was a way for them to charge me more money. I believe I was taken advantage of. I was lied to. I was charged a fee for something I already knew. I was told this wouldn't cost me anything. When I was notified over the phone how much everything would cost the additional expense was not brought to my attention. When I am picking my car up as the dealership is closing its brought to my attention? Unacceptable. I shouldn't have been charged the additional money. I'm filing a complaint. I will be telling everyone I know how I was taken advantage of. I have family who have purchased cars from Kelly. They lost a lot of business because of one person and the way I was treated. I will do everything within my power to make sure this incident doesn't go unnoticed. Terrible dealership. Unprofessional people with no integrity More

Heather is great! Heather was very personable and helpful with finding a car for my Mom. She was very knowledgeable and answered all of our questions. Thanks again He Heather was very personable and helpful with finding a car for my Mom. She was very knowledgeable and answered all of our questions. Thanks again Heather for all of your help! More

Purchase of a New Truck (Tom Polek) I was completely satisfied with my Kelly Buick GMC experience. Heather was very friendly, easy to talk to, knowledgeable, and willing to answer any qu I was completely satisfied with my Kelly Buick GMC experience. Heather was very friendly, easy to talk to, knowledgeable, and willing to answer any questions I had. The overall process went very smoothly. I am very happy with my new truck and feel I also got a good deal on a quality vehicle. More

Heather is the best! Heather went above and beyond anything the can be asked of a salesperson. She did everything in her power to ensure that the vehicle that we got met b Heather went above and beyond anything the can be asked of a salesperson. She did everything in her power to ensure that the vehicle that we got met both our wants and budget. Even though we arrived unknowingly at closing time they stayed way beyond their shift without making us feel rushed and until everything was completed. I would highly recommend them to friends and will return in the future. More

Go see Heather! I recently stopped in Kelly and had the pleasure of dealing with Heather. She spent time with me making sure to help me figure out what I wanted. She I recently stopped in Kelly and had the pleasure of dealing with Heather. She spent time with me making sure to help me figure out what I wanted. She was patient and kind and respected my needs. She was not pushy and gave me the time I needed to make my decision. I ran her all over the dealership and flipped between many cars. Heather was always smiling and as ALWAYS patient. This dealership would not have as many happy customers if Heather was not a part of it. More

Nick is the man! Nick hooked me up with a used GMC Yukon. It was nice working with him and having him work for me to get the automobile I desired. It was a great exp Nick hooked me up with a used GMC Yukon. It was nice working with him and having him work for me to get the automobile I desired. It was a great experience and would go back to Kelly Buick GMC in the future. More

Excellent service and attention to detail Nick and the team were very attentive to my needs and sympathitic to my credit situation. They did everything possible to put me in the best car at th Nick and the team were very attentive to my needs and sympathitic to my credit situation. They did everything possible to put me in the best car at the best price. More

Heather Doll was Terrific! I have purchased many, many new cars in my life and, as a sales person myself, I know how to judge the experience pretty well. Heather was very knowl I have purchased many, many new cars in my life and, as a sales person myself, I know how to judge the experience pretty well. Heather was very knowledgeable and patient with me as I tried to pick a model and decide between leasing and purchasing. She provided many options and she and her team were Very courteous and respectful. I would highly recommend asking for Heather when visiting Kelly Buick. Thanks again Heather! More

Excellent presentatiion Nick Paxos, gave my wife and I a very good presentation of our new Buick Encre. Recommend him to anyone who wants to work with an excellent sales pers Nick Paxos, gave my wife and I a very good presentation of our new Buick Encre. Recommend him to anyone who wants to work with an excellent sales person. Don Ritter More

Heather will work for you My Wife and I have been looking at Acadia's for awhile, and we found one we liked at Kelly. Heather wasn't pushy at all. We went in and looked at a f My Wife and I have been looking at Acadia's for awhile, and we found one we liked at Kelly. Heather wasn't pushy at all. We went in and looked at a few numbers, we took a few days to go thru are numbers. Called Heather and she went to work for us, helped us in every area of the Trade of our car, to the purchase of the Acadia. Heather is a outstanding person, she was understanding in our situation. Thanks Heather More