Kelly Buick GMC

We purchased a 2010 GMC Acadia July 5th, 2010. We had a great experience with Ed Roth, our sales consultant. He was very professional and friendly. He had searched for our perfect vehicle and was speedy great experience with Ed Roth, our sales consultant. He was very professional and friendly. He had searched for our perfect vehicle and was speedy in his response. We set up an appointment to see him and upon arrival he had all vehicles of interest set out and ready for us. The vehicle we chose was from Delaware and needed Pa inspection and detailing so we couldn't take it home right away. For our convenience, Ed brought it to our home the next day and took our trade-in vehicle back to Kelly. Once home we realized our car seats for our 2 children didn't fit properly in the 2nd row captains seats. The headrests were preventing proper positioning and we couldn't remove them. We spoke to Ed and told him of the problem. He researched how to remove the headrests himself quickly. He came to our home and took our new Acadia back to Kelly and had the service department remove the headrests for us. He returned our car to us within an hour. Ed went above and beyond for us and we really aprreciated it. We would recommend him to everyone in need of a new vehicle in the area! Thanks Ed!!! - The Nicholl's More

They were very nice people to deal with. I would most defiently go back to their services. My car will be serviced there also. defiently go back to their services. My car will be serviced there also. More

Great salesperson Cindy went out of her way to make me satisfied as a customer making it a great overall experience. The only drawback is I just wish there would have been some rebates available on the G satisfied as a customer making it a great overall experience. The only drawback is I just wish there would have been some rebates available on the GMC Terrain hence the good rating for price although I understand that is not the dealerships discretion. More

Patrick has an appraoch that is respectful, warm and welcoming. He listens, is effecient about getting everything done and explained everything clearly. Everyone I met treated me with respect and as w welcoming. He listens, is effecient about getting everything done and explained everything clearly. Everyone I met treated me with respect and as we worked together to get everything done we all had a couple of good laughs-a sesnse of humor is key in your field I think. Thank you, Roberta More

The entire staff at Kelly Buick in Emmaus was very courteous and went out of their way to make us feel welcome. Patrick Haftl was very thorough in his explanation of the vehicle's many features and o courteous and went out of their way to make us feel welcome. Patrick Haftl was very thorough in his explanation of the vehicle's many features and options. He was very knowledgable about the Buick Enclave that we purchased. The staff ensured everyting went smoothly with the paper work and delivery of the automobile. Patrick spent a great deal of time with us as we deliberated over which car to buy, offering suggestions and making recommendations. We highly recommend this dealership and will return in the future to purchase another car. More

I met with Karl Dampf a week ago, I was interested in purchasing a 2010 2500 Sierra HD Long Bed Crew Cab Duramax Diesel. After visiting and contacting other dealerships, one who told me this truck was no purchasing a 2010 2500 Sierra HD Long Bed Crew Cab Duramax Diesel. After visiting and contacting other dealerships, one who told me this truck was not even made last year, Karl assured me if I was serious about the truck, he would find one for me. After 4 days of phone calls and emails, and multiple dealers who refused to let go of a truck they had, Karl located a vehicle which was exactly what I was looking for. Karl, along with Rich Wilson and Kirk Rowden did everything necessary to make the deal happen the next day, and things could not have run smoother. I will recommend the Kelly Dealerships and their sales team to anyone interested in purchasing a vehicle while working with a great staff who was curteous, and went out of their way to make sure I was a satisfied customer. GREAT JOB GUYS ! More

KARL DAMPF & KIRK ROWDON~~WE COULDNT ASK FOR 2 NICER GUYS~~WE HAD NO PROBLEM GETTING ARE 2010 ACADIA~~WE WILL ALWAYS RECOMEND THE DEALERSHIP AND SALEMAN...THANK YOU GUYS FOR ALL YOU HELP!!!!!! KIRK EVEN GUYS~~WE HAD NO PROBLEM GETTING ARE 2010 ACADIA~~WE WILL ALWAYS RECOMEND THE DEALERSHIP AND SALEMAN...THANK YOU GUYS FOR ALL YOU HELP!!!!!! KIRK EVEN LET MY 9 YR OLD PLAY ON HIS COMPUTER SO SHE WASNT BORED!!!! More

went shopping for a Buick enclave. My wife did extensive research prior to going to shop. Pulled into Kelly and Matt immediately met us in the Dodge lot. Although Buick is not his specialty Matt did an ou research prior to going to shop. Pulled into Kelly and Matt immediately met us in the Dodge lot. Although Buick is not his specialty Matt did an outstanding job of showing us the vehicle with features and benefits an even enlisted Bruce from Buick to help with specifics. He did a great job qualifying us for the right Enclave and made the transaction seamless. He did a very nice job oh helping us "buy" the right vehicle for us and at no time pressured the sale in any way. He acted more like an old friend then a sales person. He took us on a tour of the service area and was veery thorough. everyone at the Buick dealership was outgoing and friendly and made us feel like a part of their family and not just a customer. I will but exclusively from them from now on. Thank you for the experience. More

Mr. Roland Zuk uses information and his passion for cars to involve his customers in a truly unique sales process that leaves the customer with a complete appreciation of the vehicle they are purchasing an to involve his customers in a truly unique sales process that leaves the customer with a complete appreciation of the vehicle they are purchasing and the dealer with whom they are doing business. From the moment of introduction and the first shake of his hand, it is immediately apparent that one won't be dealing in the typical car sale fashion. The customer is given a complete explanation down to the finest detail about why their choice in vehicle and dealer is the best one they could make. His earnest enthusiasm when explaining the benefits of the vehicle and dealer in addition to his honesty, create an environment where the details of price don't matter. The customer is just as excited and wants to hear more. It is then conveyed that the customer is entering into a positive, long term business relationship from their initial purchase, to the maintenance of their vehicle, to their next vehicle purchase. In addition to the initial sale, Roland's continued involvement with his customer accounts leave both his customers and the dealer mutually satisfied that their best interests have both been observed and executed during any service needs. I would like to share a personal example of Roland's dedication. When my wife and I left the outlets in Philly and returned to her car, we had found that the passenger side door was hit. After filing a police report we called Roland to let him know what happened. He had been so involved in our ownership of the vehicle, we felt duty bound to inform him. Immediately he went to work arranging one of the dealerships business associates see if they could perform the work. The damage was too severe so Roland again took it upon himself to recommend a body shop. This was around the time of my wife's birthday. Last minute (as I typically operate), I called Roland and told him I wanted some dealer performance parts installed. He was the one that let us know about these newly available dealer parts when they had first become available. The plan was that when she picked up the car from the body shop, the car would seem a little "different". He coordinated the efforts with the body shop to have the repairs done, the car delivered to the dealer, the parts installed, and the car returned to the shop before she picked up the car. It all worked out perfectly except for the rain that day (even Roland can't help with that). His willingness to go above-and-beyond at his own personal expense and think nothing of it is a testimony to his selfless dedication to anyone doing business with him and the dealer he works for. In any economy, word-of-mouth is an effective means of advertising because of the inherent trust involved between parties. Where Roland works is where my wife and I recommend our friends and family to see first, second, and last. We know they will not regret it. Please note that this survey doesn't allow for any higher rating than 5. In order to truly rate Roland's exemplary ability there should be additional options provided. More

I had a great experience.Mr Roland Zuk was a pleasure to do business with and pleasure to meet. Other sales people should be as so pleasant and professional as Roland.The vehicle was as described and ready do business with and pleasure to meet. Other sales people should be as so pleasant and professional as Roland.The vehicle was as described and ready upon my arrival. More dealships should be like Kelly Dealerships. More