Kelly Buick GMC

the service department always goes out of their way to please their customers esp. Clyde Mumma and Michael Bernard please their customers esp. Clyde Mumma and Michael Bernard More

Andrew was wonderful. Very thankful for the service department at your car dealership. It's very important to me to have a great service department as it builds trust and Very thankful for the service department at your car dealership. It's very important to me to have a great service department as it builds trust and is a huge benefit to continue buying my family cars at your location. Thanks again. Andrew was kind, well spoken, a great communicator, and was mindful of my time. A+ Much appreciated. More

When I went in to trade my Acadia with high miles I thought I’d only be able to get a junker. But I left the lot in a 2022 Buick!! I’m so happy they worked with me and got me into a SUV I’ve always wan thought I’d only be able to get a junker. But I left the lot in a 2022 Buick!! I’m so happy they worked with me and got me into a SUV I’ve always wanted! More

Great and professional service each and every time. Always pleased with the staff and service Always pleased with the staff and service More

Outstanding sales department! We drove an hour to purchase our GMC Acadia, and it was well worth the drive! We drove an hour to purchase our GMC Acadia, and it was well worth the drive! More

Good service and friendly people. I was greeted promptly and was told they would keep me posted as to what they found was the cause of the December diagnostic report showing a probl I was greeted promptly and was told they would keep me posted as to what they found was the cause of the December diagnostic report showing a problem. Turned out the battery needed replacement. They replaced it and had me on my way shortly thereafter. More

Friendly and pleasant nice atmosphere and didn’t wait long for the work that was done long for the work that was done More

The Asst Sales rep, Chris M. was outstanding and informative. All service was completed and mostly covered under my extended warrantee. Got a new set of tires as well with a pric was outstanding and informative. All service was completed and mostly covered under my extended warrantee. Got a new set of tires as well with a price match guarantee. Stopped going for service a few years back because of a poor service manager, but the department has made a complete 180. Excellent service team and I will now be a regular customer. Great job. More

Best sales in the area by far. Will go the extra mile to get you the best deal for your purchase and your trade. Will absolutely be back here for my next purchase. Will go the extra mile to get you the best deal for your purchase and your trade. Will absolutely be back here for my next purchase. More

Had contacted Kelly buick in Emmaus Pa for repairs to our vehicle , we had also opened a case with buick/GM which we found out they make you believe they offer cost assistance but in the end they don't. Our vehicle , we had also opened a case with buick/GM which we found out they make you believe they offer cost assistance but in the end they don't. Our experince in the short version: We delived our car to Kelly and everything seemed on the up and up. they promised us the car would be done with the 6 hour Transmission repair on the coming Friday. I Called Friday when i didn't hear from them toward the end of the day and they told me we won't have it done till Saturday due to some mechanics calling off, well ok that could be true (lies) so Saturday I called 30 minutes before closing and the receptionist said they would call me back in 5 minutes, well that call never came, We needed answer on status due to needing the car for my wife due to her being on call at the local hospital was explained the day I dropped the car off. Very important right? Well Monday came and went with no call from them, Tuesday I finally get a call mid-morning so I called them back and the response from the service manager asked if I was ok when I answered the phone, very confusing to say the least, so I explained our situation again and our dissatisfaction. got the apology and said I will now have to work out a time to return the loaner which was never offered to us when we dropped our car off or a rental which I had no idea they even offered, this loaner and rental info came to our attention only after complaining about the lack of communication and lies. So two hours after they told me the car was ready another sales lady called me and said we have an emergency and we need the loaner back ( more lies). Anyways my wife tried calling the locations GM, and couldn't get through, voice mail was full, so we took a ride over there to see what was going on. we explained to the GM and we got nothing but more lies and deflection on the situation but they did have our car ready, so come the next day Buick/GM calls me after talking to kelly that moring and says Kelly is still waiting for us to return the loaner and pick our car. Man these people are not only a bunch of liers but unfortunately very confused to say the least. And this is just the highlights of our experience. Very poor communication Deflection and bold face lies Very confusing doing business with them. My advice to anyone choosing a place for service or vehicle purchase to choose wisely. You are not a valued customer at Kelly Buick in Emmaus Pa. More