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Kelly Buick GMC

Emmaus, PA

4.6
1,717 Reviews

585 State Avenue

Emmaus, PA

18049

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Showing 1,717 reviews

August 22, 2020

Abdoul was knowledgeable, courteous, and customer service orientated. He had great follow through in working with me to purchase my new Buick Envision. Mike Yerger closed the deal and didn't let me leave wit More

by Rocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger, Abdoul Kiswani
Aug 26, 2020 -

Kelly Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new Envision and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

August 20, 2020

Nikki and the team at Kelly were SO helpful and understanding. Such a smooth process from start to finish. No hassle, answered any questions I had. Went above and beyond. Worked with me and my situ More

by Jehna.werkheiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Aug 24, 2020 -

Kelly Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

August 03, 2020

A truly great experience! We recently leased a GMC Acadia Denali form Kelly Buick GMC. Car shopping is one of our least favorite activities but one that we knew was inevitable. More

by gisye1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Aug 06, 2020 -

Kelly Buick GMC responded

Congratulations on your new Acadia! Thank you for taking the time to write about your experience. It's great to know Mike and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 30, 2020

The staff was very friendly and our salesperson was very accommodating. We would recommend this dealership to family and friends. Purchase process was very straight forward! More

by Tanya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Aug 03, 2020 -

Kelly Buick GMC responded

Tanya, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Kelly Buick GMC satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 30, 2020

Great transaction. Nikki Hall was awesome to work with Great transaction. Nikki Hall was awesome to work with during the buying process. I will recommend her as well as Kelly Buick GMC to my friends. More

by Ford f150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Aug 03, 2020 -

Kelly Buick GMC responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 29, 2020

Nikki was a pleasure to deal with. Everything was thoroughly explained including demos of functionalities within the car and swapping out my license plates. I am thoroughly pleased. More

by suzanneharris82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Jul 31, 2020 -

Kelly Buick GMC responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 25, 2020

My experience at Kelly Buick GMC was great. The sales rep Nikki Hall made me feel comfortable and help me find exactly what I was looking for in a vehicle. More

by 22guardian22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Freedman, Nikki Hall
Jul 29, 2020 -

Kelly Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 23, 2020

Nikki was very helpful and quick to respond to any problem or question I had. She was very polite friendly, would definitely do business with her again. More

by foxrider8806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Jul 28, 2020 -

Kelly Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

July 14, 2020

The Kelly Buick GMC team made my first car buying experience a great one. I appreciate Abdoul’s patience and support throughout the entire process. It was a pleasure working with Russ as well. More

by Dani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Carter, Abdoul Kiswani
Jul 16, 2020 -

Kelly Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

June 28, 2020

Niki Hall made our purchase experience a very pleasant one! She was friendly, patient and very professional! The sweetest sales person EVER! KELLY got lucky! More

by Jeannie Nourick
Recommend Dealer
Yes
Employees Worked With
Chris in Finance ?????, Russ Carter, Nikki Hall
Jul 01, 2020 -

Kelly Buick GMC responded

Thank you for your great review, Jeannie! We're glad to have Niki on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

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