McGovern Ford of Beverly
Beverly, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Brought in a F-250 on a Sunday for a Monday appointment. Truck was not touched at all until 4 days later on that Thursday afternoon. Item to be ordered would arrive on Saturday. Was assured vehicle would be Truck was not touched at all until 4 days later on that Thursday afternoon. Item to be ordered would arrive on Saturday. Was assured vehicle would be ready on the following Monday. Called Monday and spoke to representative stating I wanted to speak to a manager. Note was left for manager to call me but never did. Throughout the whole process, communication didn’t happen unless I called the dealership. Truck was in the possession of the dealership for 8 days total. Two recalls were completed and replaced both batteries and sun roof cosmetic part. First and last time I will bring any of my vehicles to this dealership. Communication was beyond poor. Will never recommend this dealership to anyone. If this is how something “minor” is addressed, I can only imagine the process for a larger issue. More
Christine was fantastic she hooked up delivery of my car to my house, thank you. It was fixed super quick too which was great, but the only thing they didn’t follow through with was cleaning the residual of to my house, thank you. It was fixed super quick too which was great, but the only thing they didn’t follow through with was cleaning the residual of tape on the door. I figured out how to clean it off so it’s all good. Maybe have loaner cars on hand the next time because although the fix was covered I still had to rent a car for two days at $175.00 So really it wasn’t a free fix! I know it doesn’t seem like a lot of money but it’s money that I don’t have for the inconvenience! More
Frank was very attentive and informative. Although the hood couldn't open, I wished the mechanic asked before removing the front to access under the hood. Service could wait if we needed the Although the hood couldn't open, I wished the mechanic asked before removing the front to access under the hood. Service could wait if we needed the car right away More
I had a great experience at Mcgovern Ford in Beverly,MA. Service advisor Christine Morganelli greated me with a smile, took my car right in, and even arranged an Uber for me. Lenny Johnson,the technician, t Service advisor Christine Morganelli greated me with a smile, took my car right in, and even arranged an Uber for me. Lenny Johnson,the technician, took care of my car's problems quickly and efficiently Great customer service from start to finish. I highly recommend Christine, and Lenny, and the team at Mcgovern ford! More
Brought my truck in for oil change/ tire rotation and a bit of warranty work. Demetri in service was great to work with and I got my truck back sooner than expected. A good experience for sure! bit of warranty work. Demetri in service was great to work with and I got my truck back sooner than expected. A good experience for sure! More
Christine was great this time getting the oil change on my car. She also help me out months ago with my car thank You Christine my car. She also help me out months ago with my car thank You Christine More

