McGovern Ford of Beverly

I was very upset when some kind of animal got into my engine and did some damage. The dealership was very responsive and fixed the problem but also fortified my engine a bit to help from further damage d engine and did some damage. The dealership was very responsive and fixed the problem but also fortified my engine a bit to help from further damage down the road. More

Very professional and explained things clearly. They were able to fix issues the same day and provided an uber as some of the issues were only discovered when the vehicle was on a lift. They were able to fix issues the same day and provided an uber as some of the issues were only discovered when the vehicle was on a lift. More

Vehicle was taken at or before appointment time and service (recall in this case) was prompt and complete. In addition I revived an email with pics on a muti point inspection. Service coordinator was p service (recall in this case) was prompt and complete. In addition I revived an email with pics on a muti point inspection. Service coordinator was professional and polite More

Frank and the team were very helpful and he the lead mechanic knew the issue I had and were able to diagnose it and fix it! All the folks there are very helpful and very knowledgeable and nice! mechanic knew the issue I had and were able to diagnose it and fix it! All the folks there are very helpful and very knowledgeable and nice! More

Monday October 12, 2026. Made my appointment on line a week ago. Made it to my appointment on time. Was greeted warm and friendly when I pulled into service. Hung around th Made my appointment on line a week ago. Made it to my appointment on time. Was greeted warm and friendly when I pulled into service. Hung around the dealership while having my oil changed. Always a friendly bunch in sales and service. The only difference today, I came home with the same car. 5 stars 🌟 More

Good experience for my first maintenance at this dealership Completed on time Service rep frank was great dealership Completed on time Service rep frank was great More

I. Love McGovern Ford of Beverly. I have mostly dealt with the service dept for whatever needs to be serviced with my car & the Staff I've dealt with Cristine today Saturday October 10th was an excellent with the service dept for whatever needs to be serviced with my car & the Staff I've dealt with Cristine today Saturday October 10th was an excellent experience went in for oil change & found out needed front brakes. The job was done professionally & to my satisfaction. cristine is professional, courteous & explains what repairs your vehicle needs perfectly. They provided an Uber so I could get home & wait for my repairs to be done & even delivered my car to my home thank you Ron. I would recommend McGovern Ford of Beverly to anyone. Thank you Cristine for everything today it is much appreciated & I feel safer driving my car now. More

I called and needed immediate service because we were going to leave for vacation and they accommodated me. They fixed the issue and sent me a text and pics of the problem which were my brakes and then going to leave for vacation and they accommodated me. They fixed the issue and sent me a text and pics of the problem which were my brakes and then Demetri called and explained what needs to be done and went over the costs. Excellent service from Demetri and the technician that worked ony car. More

Very helpful & friendly service department. The vehicle service is great, and Christne is the best! The vehicle service is great, and Christne is the best! More

Brought in a F-250 on a Sunday for a Monday appointment. Truck was not touched at all until 4 days later on that Thursday afternoon. Item to be ordered would arrive on Saturday. Was assured vehicle would be Truck was not touched at all until 4 days later on that Thursday afternoon. Item to be ordered would arrive on Saturday. Was assured vehicle would be ready on the following Monday. Called Monday and spoke to representative stating I wanted to speak to a manager. Note was left for manager to call me but never did. Throughout the whole process, communication didn’t happen unless I called the dealership. Truck was in the possession of the dealership for 8 days total. Two recalls were completed and replaced both batteries and sun roof cosmetic part. First and last time I will bring any of my vehicles to this dealership. Communication was beyond poor. Will never recommend this dealership to anyone. If this is how something “minor” is addressed, I can only imagine the process for a larger issue. More