Kelly Ford

Sales Manager Service was Excellant by Tony I have a 2014 Ford Explorer and their was a defect in the driver's door panel switch assembly as the window controls were breaking off one by one. Ov I have a 2014 Ford Explorer and their was a defect in the driver's door panel switch assembly as the window controls were breaking off one by one. Over the telephone, I spoke to Charles Algieri-McCarthy in the Sales Department and he LISTENED to my complaint, didn't brush me off, and helped me get the part ordered and my vehicle serviced in a timely manner. The service he provided me was excellent, and he is a credit to the Ford organization. His professionalism and attention to detail in this matter will keep me as a Ford customer. This is not to be construed as a sales pitch, for if you don't believe me, go into the showroom and ask for him and you will see what I have said is every bit the truth. More

Easy, low pressure car buying experience! We walked into Kelly Ford thinking about purchasing a new Explorer, but wary of the typical 'high-pressure, car buying experience'. Phil engaged us e We walked into Kelly Ford thinking about purchasing a new Explorer, but wary of the typical 'high-pressure, car buying experience'. Phil engaged us early at the lot--he was relaxed, didn't pressure us and answered all of our questions. We were still shopping and it took us about a week to find exactly the right car--but it was in Orlando. Although Orlando is only 45 minutes away, we felt comfortable dealing with Phil--so had him bring it to Melbourne so we could conduct the transaction locally. When we were passed to Sandra to handle the financial end of the deal, she was equally low-pressure and very helpful in making what amounted to the right financial decision for us. We believe we got a great deal, kept our money local, and closed the sale with the guy that helped us through the buying process. If Phil is an indication of all of the sales folks at Kelly, you can't go wrong buying your car from them. More

Made buying a used car easy! We researched hundreds of used cars online and found what we were looking for at Kelly Ford. The car had been a rental and had a few issues which Ed t We researched hundreds of used cars online and found what we were looking for at Kelly Ford. The car had been a rental and had a few issues which Ed took care of immediately. The price we requested was worked out with management. At no time did anyone at the dealership pressure us. If they had, we would have walked out. Truly appreciated the stress free buying experience! More

Good experience buying two used cars Salesman Marc Camelleri was easy to work with and very helpful. Showed us several cars in our price range. We took 3 out for test drives and settled o Salesman Marc Camelleri was easy to work with and very helpful. Showed us several cars in our price range. We took 3 out for test drives and settled on a 2013 Ford Fiesta as my wife likes smaller cars. We've since had the clutch replaced and a problem with the transmission fixed, all under warranty. People are friendly and do what they say they will do. Traci is a great service rep. Experience was good enough I went back a year and a half later and purchased a used 2013 Ford Fusion from Marc as well. Again he was very helpful and showed me several cars before I settled on the Fusion. The finance guy Jeff was good and knew his stuff so this was another good experience. I was not able to open the door using the keyless entry system so brought it back and it turned out the code displayed on the dash was reversed. Weird , but once entered correctly, worked fine. They also ordered a Owners manual for me as there was none in the glove box. Love the car. I would buy another car from Kelly Ford. More

Excellent customer service and frindly staff I took my car to the body shop after a rear end collision. Maria and Nick were both extremely pleasant and helpful. My vehicle was repaired quickly an I took my car to the body shop after a rear end collision. Maria and Nick were both extremely pleasant and helpful. My vehicle was repaired quickly and efficiently. Traci in service and Stephan in sales were also a big part of my excellent experience. The customer service is exemplary and I would recommend anybody take their vehicle there. I will be returning to Kelly Ford for all my vehicle needs, thanks guys for making a pretty terrible experience much more bearable. More

White Glove Customer Service Robert was a fantastic salesman. He listened to what I wanted, didn't try to sell me something I didn't need, and was low pressure. They gave me a g Robert was a fantastic salesman. He listened to what I wanted, didn't try to sell me something I didn't need, and was low pressure. They gave me a great price on my Ford Explorer and most of all he delivered it to my house which was an hour and half away from the dealership, at no cost to me. That kind of service will not be forgotten. Thanks again for everything! Andy Orlando, FL More

Great customer service From the time we walked into the dealership the staff was excellent. Phil went above and beyond to get my son at the payment he needed. This was a fi From the time we walked into the dealership the staff was excellent. Phil went above and beyond to get my son at the payment he needed. This was a first truck and a first purchase. Kelly Ford made it happen. Phil was on our side and worked hard to get us into the truck. John P finalized the deal and made sure we left with what worked for my son. GREAT EXPERIENCE! Highly recommend Phil as your go to guy!! He Rocks! Thanks Kelly Ford? More

It just kept getting better From my first interaction with my salesman, Marc Camelleri, thru selecting a vehicle, and negotiating with the sales manager, Charles Algieri McCarthy From my first interaction with my salesman, Marc Camelleri, thru selecting a vehicle, and negotiating with the sales manager, Charles Algieri McCarthy, who thru his creative strategy for getting me into my lease, and Jeff Leggee, who was a low stress - highly knowledgeable finance person - who was unlike any finance person I had ever worked with...just adding to the positive experience I encountered. More

A dealership that values their customers Amazing experience, my views on a dealership have completely changed based on our visit with Kelly Ford. I am happy to have found the dealership and Amazing experience, my views on a dealership have completely changed based on our visit with Kelly Ford. I am happy to have found the dealership and worked with CD and Charlie through our sale. I don't know that there is a perfect experience, but it was pretty darn close. The only real issue is that there was a wait for financing, considering our overall experience, that made sense, people want to be there to purchase a car. On a specific note with the team, there was no pressure within any part of the process, I would call it a facilitation of a positive buying experience. More

Buy a New Ford Explorer To greet us as we enter the sales room was Tabby Collins with her friendly happy self. She got us stated in finding a sales person, who turned out t To greet us as we enter the sales room was Tabby Collins with her friendly happy self. She got us stated in finding a sales person, who turned out to be great. John Alligood was honest, no games and fun to work with. Tristan Palmer worked well and side by side with John they made the transaction go smoothly and as easy as it could be. No time spent running around and playing the "games" Jeff Leggee told us all our possibilities and options but did not try to push anything on us. He gave us great information for us to decide what we wanted to do. We came back a few days later for lessons on learning how to use the computer and what all the dash board figures where etc. All in all this was by far the easiest car buying experience we have ever had. More