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Kelly Grimsley Kia

Odessa, TX

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445 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 445 reviews

February 05, 2021

Very professional and friendly customer service. My wife's exact words were, "it was nice to see females working in there"... she has never been intimated by the male employees she says but some women More

by whitegdie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Wise and Destany Garcia
Feb 05, 2021 -

Kelly Grimsley Kia responded

Thank you for the positive review about having females to help customers. We are an equal opportunity employer, with a huge mission to be to best in the industry. But, you stated you wouldn't recommend us? Why? It would have been nice to know what we did to deserve a 1 STAR overall rating!!!!

Feb 07, 2021 -

whitegdie responded

I would highly recommend! Good catch... that was an accident... I am updating it.

February 05, 2021

Amazing place to get your vehicle serviced. They figured everything out very quickly and efficiently. They are perfect with every service and I can always look forward to my next visit. More

by SEANCROUCH24.SC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Wise, Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks Sean, we do our best to expedite our sales and service customers through our different departments. Efficiency, quality work, and that extra attention to detail is the key to our success!

February 04, 2021

The person in the shop in the service area was very nice and very polite. I didn't like however bat while my car was in getting worked on I had sales people trying to sell me a brand new car I know that tha More

by ROCLAK777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks for the honest review. We don't mean to be annoying. As far as your oil leak is concerned, may I suggest laying a piece of cardboard under the area suspected of leaking overnight. If there are NEW oil spots on the cardboard bring it, and your vehicle to us as soon as you can for another inspection.

February 04, 2021

The customer service is great the wait time and if we need a ride somewhere that is very convenient. The knowledge explained and the reasonable prices. More

by MRICKMAN04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Manuel Colon
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"

February 04, 2021

Wonderful service while there and got me in right away. Right price. So glad they are there! God bless them. Yadda yadda yadda yadda y More

by Panekejaneke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks so much for the yadda, yadda, yadda, etc... come back anytime.

February 04, 2021

It was Fast service and had a friendly staff.I Wish free It was Fast service and had a friendly staff. I Wish free tire rotation was included with purchase of a new car since they want you to rotate your ti More

by PMAYESNM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice woman don’t remember her name
Feb 19, 2021 -

Kelly Grimsley Kia responded

We only are just trying to extend the tread life of your tires which should be done every 6,000 miles to prevent "cupping" and uneven tread wear! Thanks for the review.

February 04, 2021

Everyone is real friendly and very helpful and works with you and the waiting area has the internet and real nice and has your drinks More

by KAY61COURTNEY
Recommend Dealer
Yes
Employees Worked With
Jollyann is an awesome sales person
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Yolly is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Yolly. As, "your total satisfaction, is our #1 goal!"

Feb 19, 2021 -

KAY61COURTNEY responded

I don't have no compkaints everyone up there is very friendly and very professional i would recommend my friends and family thats looking to buy a car to go there

February 04, 2021

Fast service. Courteous staff. Staff explained what I needed extra on my vehicle. Explained what needed to be done in the near future due to age of vehicle. More

by SHARON.CALLAWAY49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Wil Steinle
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks Sharon, I am always here for you to make sure you receive the personalized service you've come to expect. Wil

February 04, 2021

Cx service was great service got to me promptly. Service was fast. Service department informed me of progress of service. Friendly agents and offered coffee . More

by ANJELC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"

February 04, 2021

Was good service and kept me updated as process was completed. Very satisfied with the process. Only thin i do not like is this 25 word minimum More

by joey.bruton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 19, 2021 -

Kelly Grimsley Kia responded

Joey, we don't control DealerRater policy, and if you check out the post from ROCLAK777, there are more than 25 words in that review. Sorry, for any inconvenience.