Kelly Honda - Service Center

Service review Ariel does a great job! He is very good at identifying what needs to be done. And is always professional and knowledgeable. He has helped us keep our Ariel does a great job! He is very good at identifying what needs to be done. And is always professional and knowledgeable. He has helped us keep our 2012 Honda running smoothly and safely! More

Lies and poor service Service and sale agents made me go back and forward to avoid responsibility on a damage caused on my 2014 Honda Pilot which I bought from this dealer. Service and sale agents made me go back and forward to avoid responsibility on a damage caused on my 2014 Honda Pilot which I bought from this dealer. People who took care of my case were very professional with their lies and excuses to avoid responsibility of a dealership who sold a certify used Pilot. I would not recommend this dealership for service nor for sales department. More

Defroster did not work Heavy rainfall and defroster failed very scary as could not see out window. Fortunately I was near Honda so pulled in at noon on Sat and received exce Heavy rainfall and defroster failed very scary as could not see out window. Fortunately I was near Honda so pulled in at noon on Sat and received excellent immediate attention. As I was out of Stste from my home they gave me immediate attention and fixed the problem. MORGAN MURPHY was my service rep and was exceptionally attentive and pleasant and got the job done. thanks to everyone More

Poor customer contact I want to preface my review by saying that we buy all of our vehicles at Kelly Honda. We love working with Julie Fabiano who tries her best to accommo I want to preface my review by saying that we buy all of our vehicles at Kelly Honda. We love working with Julie Fabiano who tries her best to accommodate all of our needs. We’ve been buying our cars from her for the past 19 years. Today I had a 12:30 appointment to service my 2 month old 2018 Honda Pilot, which has been making a strange sound after going over bumps. When I spoke with the receptionist upon arrival I was told it would take an hour to an hour and a half to diagnose/fix my vehicle. My daughter and I went to the waiting area and waited, and waited and waited. After 3 hours, I went back to the receptionist who told me they are still working on it. So I went back and waited for another hour and 15 minutes. I then decided I’d inquire again but with a different person. This time I was told it was done and somewhere in the lot. He kindly came out with me and while we were searching informed me that they did not service my vehicle because they had to order parts. What a bummer! My daughter and I spent the entire day sitting at Kelly Honda only for them to tell us they couldn’t service it. I get it, that they needed a part but I’m not quite sure why it took over 4 hours. We received no paperwork or written diagnosis. I don’t know what part(s) need replacing, I’m assuming it’s not a dangerous problem, and no apology for the extended wait. I’m wondering if I didn’t go and find the worker if we’d still be waiting.....So now I’m home but still have to wait for them to call when the part(s) come in, which could be a day, a week, a month, who knows? More

Great Service I got a Honda in 2016 and decided that Kelly Honda was where I would go exclusively to get my oil changed and car serviced. Who better to help you mai I got a Honda in 2016 and decided that Kelly Honda was where I would go exclusively to get my oil changed and car serviced. Who better to help you maintain your car than the place you bought it? Almost every time I go in I get Chris as a service provider. He is always super nice. He explains everything to me so that I understand and doesn’t try to over charge. He will suggest things like rotating tires but never pushes me to add on services. He also tells me when things are about to come up that I might have to pay extra for but gives me ample time to prepare for the expense. Please hire more Chris’. More

Fantastic place to get your first car. Brian Philo (finance manager)and Jose Portillo(sales consultant) helped me a lot and am really grateful for their help.they helped me get ma dream ca Brian Philo (finance manager)and Jose Portillo(sales consultant) helped me a lot and am really grateful for their help.they helped me get ma dream car at a very good rate.they made sure that I understood everything about owning a car for the first time.i also learnt a lot from them about my car and I love it. Thank you Brian Philo and Jose Portillo More

Oil and tyre repair Handled promptly and with clear information was given to me regarding the time and cost that this would entail. I then waited while reading a book Handled promptly and with clear information was given to me regarding the time and cost that this would entail. I then waited while reading a book and was called as soon as it was done. More

Awesome service I had an issue with my windshield wipers, after speaking with service manager he solved my problem. Would definitely recommend this dealership for se I had an issue with my windshield wipers, after speaking with service manager he solved my problem. Would definitely recommend this dealership for service issues More

Very efficient Stopped at Kelly Honda service dept on my way home from work for an oil change. Advisor was helpful and friendly. Work completed on time. Comfortab Stopped at Kelly Honda service dept on my way home from work for an oil change. Advisor was helpful and friendly. Work completed on time. Comfortable waiting area, enjoyed my coffee. More

Oil change Jonathan he's always happy and friendly.he's a person was helping me a lot.. Thanks Jonathan for everything....excellent customers services..... S Jonathan he's always happy and friendly.he's a person was helping me a lot.. Thanks Jonathan for everything....excellent customers services..... Sandy O More