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510 Reviews of Kelly Honda - Service Center
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April 21, 2016
Automatic run-around I made an online appointment with explicit descriptions of what my issue was. It most likely was a rear differential that needed a flush. I wanted a m I made an online appointment with explicit descriptions of what my issue was. It most likely was a rear differential that needed a flush. I wanted a mechanic to look at it for me to diagnose and address the issue. About 5 hours after dropping the car off, I was handed a very long "laundry list" of things they wanted to do on the car, none of which addressed the issue that I brought it in for. Examples of services they pushed on me included an oil change (I had just changed it), rotating the tires (I had just rotated them), and changing the front brakes (I knew about the front brakes. I change my own brakes and was planning on doing it soon). I got NO feedback on the entire reason why I was there. I suspect they didn't even look at the car for what I brought it in for, or for any of the other things they said I needed, but merely the miles (120K) and decided to push unnecessary and overly expensive services. They wanted to change my timing belt (something that actually needed to be done) but wanted to charge almost twice what it cost to do it elsewhere. I went to another mechanic who I have gone to for the past decade. He changed my timing belt and water pump for $700. I was quoted $1200 at Kelly Honda for the same job. More
by rl759
Verified CustomerEmployees Worked With
I don't know who I worked with
April 21, 2016
Everyone listened to me; the service was done right. Went in for oil change. However, it became clear that rotation of tires and alignment would be essential to keep my car safely on the road. They als Went in for oil change. However, it became clear that rotation of tires and alignment would be essential to keep my car safely on the road. They also checked my suspension and brake system, which I requested. Thank you. More
by KTHAW01
Employees Worked With
Kenny Batista
April 06, 2016
All good…… I've come to Kelly Honda Lynnway for many years because of their professionalism and feel they've always treated me fairly. My car is always read I've come to Kelly Honda Lynnway for many years because of their professionalism and feel they've always treated me fairly. My car is always ready in the time frame they give me. .. ( and they even wash my car ) When I was in this time Ariel gave me a discount on the replacement of my driver's mirror because I've been a loyal customer. More
by SALLYMYERS2005
Employees Worked With
Ariel Vittini
April 04, 2016
Awesome Service Department The service department at Kelly Honda has always been great to work with and there have never been any surprises when it came to what my car needed fo The service department at Kelly Honda has always been great to work with and there have never been any surprises when it came to what my car needed for service. I've never felt like I've been taken advantage of or had unnecessary work suggested. I buy a Honda because the cars are a terrific product and as long as you take care of them properly, they should only need routine maintenance. (Of course, there are always exceptions, but for the most part that is true when it comes to a Honda.) I trust them to do the work properly and I've never been disappointed. The experience is as stress-free as possible. More
by CINDYNILE
Employees Worked With
Ariel Vittini, Anais Peguero
April 03, 2016
Great environment Great experience just need to keep sending but more coupons, because oil change is expensive not even on toyota I was spending almost 50 for regular Great experience just need to keep sending but more coupons, because oil change is expensive not even on toyota I was spending almost 50 for regular oil More
by ALEXISPABON10
Employees Worked With
Morgan Murphy
March 30, 2016
Excellent experience. This was my first service experience with Kelly Honda in Lynn. Customer service excellent and they even washed my car. My visit was timely and it's n This was my first service experience with Kelly Honda in Lynn. Customer service excellent and they even washed my car. My visit was timely and it's nice not having to make an appointment. First the first time in my car owning career I am actually not dreading my next service appointment. Thank You Kelly Honda!! More
by DLAMB
Employees Worked With
Ariel Vittini, Sal Castro, Anais Peguero
March 28, 2016
Very good experience. Remote Starter problem. Ariel my service adviser made arrangements for my car starter to be repaired as well as taking care of the service I needed on my CRV. Ariel my service adviser made arrangements for my car starter to be repaired as well as taking care of the service I needed on my CRV. More
by MARK_OBRIEN
Employees Worked With
Ariel Vittini
March 26, 2016
Fast, attentive and thorough. Brought my new HR-V in for what turned out to be a bad rear shock absorber (factory defect). Justin Marais, my service rep arranged to have the part o Brought my new HR-V in for what turned out to be a bad rear shock absorber (factory defect). Justin Marais, my service rep arranged to have the part ordered and replace the bad shock but unfortunately because the model is so new, the part had to be overnighted. Justin quickly arranged a loaner (2016 Accord) and I was on my way quickly. The next day, the work was done quickly and I was sent on my way.These things happen and the true colors of a service dept. come out in a crisis situation. Kelly Honda came through. More
by S262728
Employees Worked With
Justin Maurais
March 23, 2016
Awesome Service Having gone to Kelly since 2003 I have been consistently happy with the knowledge and courtesy of the staff. Time after time I am treated with respect Having gone to Kelly since 2003 I have been consistently happy with the knowledge and courtesy of the staff. Time after time I am treated with respect, the service is done correctly and done the first time. More
by RKMJ18
Employees Worked With
Ariel Vittini, Anais Peguero
