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511 Reviews of Kelly Honda - Service Center
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January 29, 2016
Routine maintenance.. Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expecte Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expected! More
by IMPEPPER
Verified CustomerEmployees Worked With
Ariel Vittini
January 29, 2016
Frustrating After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conc After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conclude that this dealership is not safe for me to return to. I think they see dollar signs all over my forehead when I walk through the door. On December 29th, when I got an oil change and some electrical work done, I was told that my tie rods would have to be replaced "pretty soon" -- but Justin assured me that it was not an emergency. "When you can get to it," is what he said. Funny that when I brought my car back in less than a month later (two weeks of that month I was on vacation and out of town, therefore not driving the car) for an Emissions Sticker, I was told that I wouldn't pass inspection without having my tie rods fixed. Now, wouldn't Justin have TOLD me that at the end of December? "I would recommend getting these done as soon as you can since you won't pass inspection without it." To me, this is what a reliable, knowledgeable repair team does. I suspect my car would have passed inspection somewhere else. In taking apart my car, mechanics (I worked with Kenny) found rusted bolts and things that needed to be replaced. And the alignment needed to be done. Okay, fair enough. I have a 2002 CR-V - it's an old car. My major complaint is the way I was not communicated with throughout this process of stacking repair upon repair. Kenny would call me and leave a message and even though I promptly returned his calls, he would suddenly not be available for hours. One ENTIRE DAY went by without a return call -- his excuse being that the receptionist "wrote down the wrong number." How ridiculous: I've been in the Kelly Honda system for years. Press a button and look it up. Also, if you can text me accurately, you have my correct number. I was given a loaner car, which I'm sure the dealership thinks is a great benefit. It is if you're getting your car back in a reasonable amount of time, sure. But every day that I'm driving a loaner I am at risk to accrue a liability. And since I had a little Civic during a snowfall (thanks for not thinking to put a snow brush in the trunk, guys), I was at even more risk to get dinged than usual. In the end, I went in for an emissions sticker on a Thursday evening and got my car back SIX DAYS LATER with an $800 bill. It would have been higher but since I had told Ariel that $800 was my maximum budget and he agreed that they would "take care of me" in a verbal agreement, they kept my bill to $800. I do appreciate that. I do not appreciate having to fight for it. My problem with Kelly is that this ALWAYS HAPPENS. I go in with an issue, it balloons into a huge repair bill, and I get my car way, way, way later than it is promised. I think this dealership is making money hand over fist on idiots like me who keep going in and thinking that Kelly Honda cares about anything but hitting me up for maximum repair bills every time I stop in. Everyone there is smilingly polite but they know the bottom line. Happens every time. More
by Honda Owner
Employees Worked With
Kenny Batista
January 28, 2016
Very good service. The service that I received was very good. Everyone was very kind and welcoming. I was surprised and very impressed by how quickly and efficiently it The service that I received was very good. Everyone was very kind and welcoming. I was surprised and very impressed by how quickly and efficiently it was all done. Even the younger employee, Max, was very impressive. More
by EDFISH88
Employees Worked With
Kenny Batista
January 26, 2016
Very polite very punctual. I'll be back Briefly, my service on my Honda Odyssey has been excellent. The agent in the service area have been kind, efficient, take time to explain problems, ex Briefly, my service on my Honda Odyssey has been excellent. The agent in the service area have been kind, efficient, take time to explain problems, explain the bill Customer service is friendly, helpful and efficient. More
by ED_DEB2
Employees Worked With
Justin was very kind, efficient, take time to explain problems, explain the bill, Justin Maurais
January 25, 2016
Service Ariel took care of my service needs in a pleasant and professional manner. He explained what my vehicle would need. Also ensured that I was updated to Ariel took care of my service needs in a pleasant and professional manner. He explained what my vehicle would need. Also ensured that I was updated to the progress of the work being performed. More
by FUTURE10144
Employees Worked With
Ariel Vittini
January 25, 2016
Oil Change!! They always show respect and kindness. They only do what is asked and never have any hidden charges. The waiting space is clean and they even have a s They always show respect and kindness. They only do what is asked and never have any hidden charges. The waiting space is clean and they even have a special place for children to play!! More
by morlando06
Employees Worked With
Walter Sugrue, Rhonda Psomos, Ariel Vittini, Justin Maurais, Anais Peguero, Kenny Batista
January 25, 2016
Safety recall I recieved a safety recall from Honda. Went to Kelly Honda where I bought it. They were extremely courteous . Even though it was a free service, they I recieved a safety recall from Honda. Went to Kelly Honda where I bought it. They were extremely courteous . Even though it was a free service, they treated me just as if I paid for it. And vacuumed and washed my car. Awesome service. Would go back for new vehicle , definitely! More
by TOMSANTOS70
Employees Worked With
Unsure of service person. Wish I got his name. He was excellent!
January 23, 2016
Kelly Honda is the TOPS for service On our latest service visit, Justin helped us . He is friendly, knowledgeable and has a professional manner. We are. always pleased with Kelly Ho On our latest service visit, Justin helped us . He is friendly, knowledgeable and has a professional manner. We are. always pleased with Kelly Honda in Lynn. More
by MARYELLEND219
Employees Worked With
Justin Maurais
January 22, 2016
I want to thank Walter for his outstanding service he took I want to thank Walter for his out standing service He took care of the problem right away he was very kind I would recommend Walter he the best Maria I want to thank Walter for his out standing service He took care of the problem right away he was very kind I would recommend Walter he the best Maria ferro?? More
by Maria1983
Employees Worked With
Walter Sugrue, Justin Maurais
January 22, 2016
warm and friendly the young man explained everything to me before and after. this worker believes in his job and relates to the coustermer with the highest respect a the young man explained everything to me before and after. this worker believes in his job and relates to the coustermer with the highest respect and attention he is so focused. and gave me detailed explaination of what to look forward to on my next visit More
by MEDI4C
Employees Worked With
Kenny Batista
