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Kelly Honda - Service Center

Lynn, MA

3.9
511 Reviews

511 Reviews of Kelly Honda - Service Center

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November 11, 2015

Oil change Had oil changed and was in and out in an hour, car wash was a nice bonus. Good service experience with courteous people. Sorry to say I don't know who More

by JSFMAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Psomos, Ariel Vittini, Justin Maurais, Anais Peguero, Kenny Batista
Nov 27, 2015 -

Kelly Honda responded

Hi JSFMAG, thank you for your review. We are glad that you had such a positive experience with our service department. Have a nice day, we hope to work with you again in the future.

November 10, 2015

air bag Just came in because there was an recall on my honda element airbag. People were polite, courteous, and done under an hour. God job...might even by More

by CYNDYBEAR41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
sorry can't remember, but my name is Cynthia Demakes 2010 honda element.
Nov 27, 2015 -

Kelly Honda responded

Hi Cyndy, pleased to hear that the airbag recall in your Honda has been fixed. Our Honda team goes the extra mile to make sure our customers are happy. Please reach out to anyone on our team if you have any questions.

November 10, 2015

Just a little old lady I'm a little old lady and I found that the employees are very kind they take the time to explain what was done to my car. I didn't feel like they did More

by 2.eileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember her name
Nov 27, 2015 -

Kelly Honda responded

Happy that you had a great experience with us 2.eileen. Glad that all of your questions regarding your car were answered and that you received excellent service. Please do not hesitate to contact us if you have any more questions!

November 09, 2015

Nice people! Quick Service! I bought my fist Honda @ Kelly 2013! Angel was the sales gentleman, and Ron was my finance guy! Both knowledgeable in their field, and just really nic More

by CMESSINA71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron is the best, I got both my last pre owned Honda with Ron!! He is sweet and knows his stuff!!, Ariel Vittini, Brandon Amodeo, Angel Isales
Nov 27, 2015 -

Kelly Honda responded

Glad you are part of the Kelly Honda family CMESSINA71! It is great to hear that you and Angel have kept in touch since your first visit with us. Both Angel and Ron are great employees and we are happy that you got the chance to work with them.

November 09, 2015

Service and Inspection Very professional organization. Handled the required service and inspection in a timely fashion. We have purchased a number of cars from Kelly and w More

by WRJCG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 27, 2015 -

Kelly Honda responded

We appreciate your positive feedback WRJCG. Happy to hear that everything was finished in a timely fashion. We look forward to doing business with you in the future.

November 05, 2015

Great customer service and knowledge They are always very kind, friendly,knowledgeable, reasonable, just overall great customer satisfaction. Everytime I have concern about my car they n More

by LEOGIRL35JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Croteau
Nov 27, 2015 -

Kelly Honda responded

Thank you for taking the time to review us LEOGIRL35JB. It is great to hear how great our customer service was to you while you were here. Please let us know if there is anything else we can do for you.

November 04, 2015

Fast and Efficient! I was in for an oil change and tire rotation. The timing was only a half hour-quick! Courtesy was there and a simple explanation was given as to what More

by AWALSH16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
Nov 27, 2015 -

Kelly Honda responded

We are happy to hear that your visit went so well AWALSH16. Glad that all your questions were answered and that we were able to assist you. Thank you for reviewing our team.

November 03, 2015

Excellent Service Department The customer service and service work was excellent. My only complaint was the complimentary loner car they let me use a 2014 Honda Accord with just o More

by A_FORCELLATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Vittini
Nov 27, 2015 -

Kelly Honda responded

Hi A_FORCELLATI, we are so sorry to hear about the conditions of your loaner car provided by our Kelly Honda team. We will look further into the problem so we can correct it. It is great to hear that you had excellent customer service-that is one of our #1 goals here. Again we apologize for the car conditions and we can make it up for you. Thank you for your feedback.

November 03, 2015

awesome from beginning to end Went in for an oil change ,it was fast and easy. The lady helping me was great. I forgot i wanted the tires rotated and asked if i could still get it More

by MATHEW.ALEJANDRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of her name but she had glasses and curly hair. very friendly
Nov 27, 2015 -

Kelly Honda responded

That is great to hear Mathew. Glad that we could add on that service for you. Thanks for your recommendation. We look forward to working with you and your friends and family in the future.

November 03, 2015

excellent customer service. feel you can trust them. this is a rare dealership where you actually feel like they are not after every buck and trying to rob you. I'm never disappointed here More

by TAMBROSINO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Psomos
Nov 27, 2015 -

Kelly Honda responded

Very kind of you to say TAMBROSINO1. We always aim to please, thank you for sharing your experience with us.

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