Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
511 Reviews of Kelly Honda - Service Center
Sort by
October 12, 2015
Professional and Responsive I first came to Kelly service because my former mechanics at a well known service center could not identify the source of recurring diagnostic warning I first came to Kelly service because my former mechanics at a well known service center could not identify the source of recurring diagnostic warnings. When the issue re-occurred, Justin listened carefully to my description of the sequence of events leading up to the issue, which then helped the Kelly techs clearly identify the source of the problem. Due to nature of issue, either myself, or my daughter, a brand new driver, could have had a serious accident. Due to repair needed, my Honda could not be driven and a part needed to be ordered. It was very late in the day but Ariel arranged a rental and drove my daughter and I to Enterprise just in time before it closed for the day. Recently, my car stopped running and I had my car towed to the dealership. Justin was there to respond to every question and concern I had. I have rarely experienced this level of service and responsiveness. I am very satisfied and trust Kelly service to treat me respectfully, fairly and keep my Honda maintained properly. More
by MEF1
Verified CustomerEmployees Worked With
Ariel Vittini, Justin Maurais
October 10, 2015
Very helpful and informative Rhonda was very professional and gracious. She kept me informed throughout the entire process. There was more work that needed to be done than I had a Rhonda was very professional and gracious. She kept me informed throughout the entire process. There was more work that needed to be done than I had anticipated ,but I was treated fairly and courteously. More
by renatabaz
Employees Worked With
Rhonda Psomos
October 10, 2015
Average Being an old aircraft mechanic, having been a lead racing car mechanic I see good auto service as a must for customer's safety and for service provide Being an old aircraft mechanic, having been a lead racing car mechanic I see good auto service as a must for customer's safety and for service provider to maintain a high standard and reputation. I have for some time considered taking my car to others than Honda and recently did so for exhaust system problem and was very satisfied with the service. My recent visit to Honda for an "A6" level service including oil/filter change, transmission and rear differential oil changes as my "other" service provider was too busy at the time. The Honda representative did an excellent job, they have always been helpful and informative, and the service was performed well and relatively quick. The "A6" service also includes replacing the air filter and the cabin filter which I decided to do myself. In so doing I realized the air filter enclosure, the top-to-bottom part which are held together with 4 screws, had only one working fastener/screw, the other tree were so rusted together that someone had sheared them off and just left them broken. All the prior work replacing air filters on this car has been done by Honda but I was never told there was a problem with these screws. For some it may seem small perhaps but, the car belongs to me and I'm paying for the service and expect to be informed about something broken so I may decide if to repair/replace/leave "as is". I will from now on schedule my service with the "other"provider unless they can't perform the work required in which case I will take it to a Honda dealer. More
by ULFKDN
Employees Worked With
N/A
October 09, 2015
Usual great service department. I had a very good experience at Kelly Honda, quick service, polite employees and I will always come back This is my 7th car from Mr. Kelly. I had a very good experience at Kelly Honda, quick service, polite employees and I will always come back This is my 7th car from Mr. Kelly. More
by Don Cress
Employees Worked With
Mr. O'Keefe has been very helpful in all my dealings at the dealership., Michael O'Keefe, Anais Peguero, Kenny Batista
October 09, 2015
Good service of flushing coolant They flushed the coolant of my civic car and work looked good. The service advisor was polite, efficient and knew what he was doing. I could feel they They flushed the coolant of my civic car and work looked good. The service advisor was polite, efficient and knew what he was doing. I could feel they are working hard to improve their services. More
by YWLYNN
Employees Worked With
Rhonda Psomos
October 07, 2015
The customer service representative was very polite He was very professional and able to communicate effectively. I did not like the fact that my car was not washed. The other time I was told that my ca He was very professional and able to communicate effectively. I did not like the fact that my car was not washed. The other time I was told that my car will be vacuumed and they fail yo do if as well. More
by RICHIHBO
Employees Worked With
I don't know their names, Joe Sullo
October 06, 2015
Excellent, Friendly Service We have been having our 2011 Honda CRV serviced here for many years and no complaints. Staff always helpful with answers to questions and friendly. We have been having our 2011 Honda CRV serviced here for many years and no complaints. Staff always helpful with answers to questions and friendly. More
by RUTH.CURTIS
October 05, 2015
Service oil change and inspection sticker Everyone was courteous and was kept informed by Katherine J of the issues they found with my CRV. Will be returning this week to have the issues repa Everyone was courteous and was kept informed by Katherine J of the issues they found with my CRV. Will be returning this week to have the issues repaired. This is my third Kelly Honda and have always found the customer service excellent. More
by LEGS1948
Employees Worked With
Katherine Jimenez
October 05, 2015
I would recommend Kelly Honda always quick service , without an appointment. Friendly and helpful. Always run through car wash, which is a nice touch! The salesman who sold me the always quick service , without an appointment. Friendly and helpful. Always run through car wash, which is a nice touch! The salesman who sold me the car was great too, He gave me a coupon book to use and so far with every service visit I have been able to save. More
by pilot lover
October 05, 2015
Easy fast and professional service Sat. AM, line of cars in the service area. Brought a book realizing there might be a long wait. I was in and out in 90 minutes. Left Honda site on Sat. AM, line of cars in the service area. Brought a book realizing there might be a long wait. I was in and out in 90 minutes. Left Honda site on Lynn Way full of, appreciation for the Honda associates who accomplished required service promptly. Thank you. More
by HKELLYKENNEDY
Employees Worked With
Anais Peguero
