Kelly Honda - Service Center

2nd time Took it in for AC problems. First time they said it was fixed, it wasn't. Took it in a second time, it's still not fixed. Now have to go back a thi Took it in for AC problems. First time they said it was fixed, it wasn't. Took it in a second time, it's still not fixed. Now have to go back a third time. More

Disappointment I usually have a good experience with Kelly Honda. This last visit did not meet my expectations. I had an oil change and asked if a service technici I usually have a good experience with Kelly Honda. This last visit did not meet my expectations. I had an oil change and asked if a service technician would be able to check out a grinding noise that sounded that it was coming from the front end of my car. I was called when the work was completed and it was explained to me what the problem was with my car. I informed the service agent at the time that I was unable to pay for the repairs at this time that I would have to wait until my next pay check. When I picked up my car the noise was so loud that I felt I could not drive my car. I immediately turned around and returned to the dealership. It was then that I was informed that the technician tried to straighten out what was bent. Luckily I was not in need of a loaner. I was disappointed that I was not given a 10% discount for the inconvenience of having to have the repair done immediately. I ended up having to rob Peter to pay Paul More

Usually have good service but not this time I scheduled an appt for my 2015 CRV. It was my second appointment with my vehicle which I bought at Kelly Honda. I have been a customer there for th I scheduled an appt for my 2015 CRV. It was my second appointment with my vehicle which I bought at Kelly Honda. I have been a customer there for the last 7 years and this is the 3rd vehicle I purchased there. When I showed up for service, I had a coupon for an oil change and tire rotation for $49.99. However, when I asked what service they would recommend for my 2nd visit (car has 7500miles on it) i was told that the B service was what they recommend. Asked about using the coupon and was told they had a better coupon for me. They proceeded to come back to me and first tell me that one of my taillights was out and it would cost $28 to replace. Asked about being covered under warranty and the service rep said it is routine maintenance. For a vehicle that is 6months old? I told her to repair it as it needed to be done and walk out to the service area and find my truck is sitting in the service bay as if it was already completed. I then ask another service rep and come to find out that they had replaced the bulb already before they told me. turns out it was covered by warranty. Then I received the bill which was $154 for the B plan. this was $100 more then I was expecting to pay and was shown what the B Service covers. outside of the oil change and tire rotation which I could have had for $50 everything else was visual inspection. Hard to believe that a truck with 7K miles would need its brakes inspected as well as other areas. Shouldn't everything work properly. They also tried to charge me $8 for the bulb they replaced which was now supposed to covered so they had to credit me for the bulb. Lastly I had asked them not to wash my truck but to vacuum it as they offered. My truck was not vacuumed and I found a drink bottle in my cup holder that did not belong to me. I have had much better service at kelly in the past and frankly feel that they did not provide me with the best service or advice during my most recent visit. very disappointed. More