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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,243 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,243 reviews

July 06, 2026

Quick knowledgable service, always friendly and helpful. i always go here for any type of maintenance , i trust them with my 2021 q50! Thank you Javien and Alex More

by Brandent.02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Freedman, Javien Delgado
Report | Print
July 06, 2026

Accepted me with no appointment. Kept me informed. Service was timely. Always take good care of me. Even listen to and remember personal issues that affect their service. They bend o More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird
Report | Print
July 05, 2026

Very accommodating The staff made getting my truck looked at so very easy and everything was onvtime More

by mdebena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, John Delrosario, Cong Truong, Jasmine Hernandez, Nick Gird, Casey Pakkila, Matheus Neves, Javien Delgado
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Jul 06, 2026 -

Kelly INFINITI responded

Thank you! We’re so glad to hear our team made the process of having your truck serviced easy and accommodating. It’s great to know everything was completed on time and that your experience was a positive one. We really appreciate you choosing Kelly INFINITI and look forward to assisting you again in the future!

July 05, 2026

Was very helpful and friendly and kind to me and everyone that came in to the dealership. More

by Jreedallday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you so much! We’re happy to hear that our team was helpful, friendly, and welcoming to you and everyone who visited the dealership. Creating a positive experience for every customer is something we take great pride in. We appreciate you choosing Kelly INFINITI and look forward to seeing you again!

July 05, 2026

They are always very accommodating and friendly. Excellent service! They make the appts quick and easy. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Javien Delgado
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you, Lisa! We’re so glad to hear our team continues to provide accommodating, friendly service and makes scheduling appointments quick and easy. Delivering an excellent experience from start to finish is always our goal. We truly appreciate your continued trust in Kelly INFINITI and look forward to seeing you again at your next visit!

July 04, 2026

Excellent service and staff. They are very responsive and always keep me informed on the work they are doing. More

by Jvelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you for your kind feedback! We’re thrilled to hear that you’ve consistently received excellent service from our team. Keeping our customers informed every step of the way and providing responsive communication are priorities for us, so it’s wonderful to know that made a difference in your experience. We truly appreciate your trust in Kelly INFINITI and look forward to serving you again at your next visit!

July 03, 2026

Nick is the best in peabody service department. Hes nice always smiling and happy. He rocks More

by case
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thanks, Case! We’re so glad to hear Nick made such a positive impression on you. His friendly attitude, professionalism, and commitment to great customer service truly make him an important part of our team, and we’ll be sure to share your kind words with him. We appreciate you choosing Kelly INFINITI and look forward to seeing you again at your next service visit!

July 03, 2026

Service Manager was excellent. Made sure I got everything I needed and that my car was taken care of thoroughly and quickly. More

by mike.gbart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Nick Gird
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you, Mike! We’re happy to hear that our Service Manager provided excellent care and made sure both you and your vehicle were well taken care of. It’s great to know your service was completed thoroughly and efficiently. We truly appreciate you choosing Kelly INFINITI and look forward to providing you with another exceptional experience at your next visit!

July 03, 2026

Great communication-Excellent prompt and competent professional service Would recommend this dealership without any hesitation More

by drpjpantano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you! We’re so glad to hear you had a great experience with our team and appreciated the prompt, professional, and knowledgeable service. Clear communication and exceptional customer care are what we strive for every day. We truly appreciate your recommendation and your trust in Kelly INFINITI. We look forward to welcoming you back for your next visit!

July 03, 2026

Staff is professional and a pleasure to deal with. I do have an issue with the technician who grease stained the driver side carpet. Not the first time it’s happened. More

by timcostain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you, Tim, for taking the time to share your feedback. We’re glad to hear you find our staff professional and a pleasure to work with. We apologize for the grease stain left on your driver's side carpet. We understand how frustrating that must be, especially since you've experienced it before. This is not the level of care we strive to provide, and we will be sure to share your comments with our service team so we can address this and improve our processes. We appreciate your honest feedback and the opportunity to earn your continued trust. If there's anything we can do to help resolve this issue, please don't hesitate to reach out. Thank you for choosing Kelly INFINITI!

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