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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,280 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,280 reviews

August 17, 2026

Top notch from start to finish. Very professional & no pressure. We were very well prepared so no hassle. More

by mikevalaskatgis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Sergey Grebenchuk, Junior Pena
Report | Print
August 17, 2026

I am a disabled Marine Corp veteran and money is always tight as we all know,I have a 2014 Infinity Qx80 and I thank God for Nick and Jeff in service they go out of their way to deal with my aftermarket More

by Philip Diblasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Jeff Donovan
Report | Print
Aug 17, 2026 -

Kelly INFINITI responded

Thank you, Philip! We’re grateful to hear that they continue to go above and beyond, including working with your aftermarket warranty to help make your vehicle’s service needs as manageable as possible. We really appreciate your trust in the Kelly INFINITI service team. We’ll be sure to share your recognition with Nick and Jeff, and we look forward to continuing to take great care of you and your QX80.

August 17, 2026

they were very clear in explaining what needed to be addressed in my car. the team was very accommodating and pleasant to work with. More

by tarantochristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird, Jeff Donovan
Report | Print
Aug 17, 2026 -

Kelly INFINITI responded

Thank you, Christine! We’re glad to hear that our team took the time to clearly explain your vehicle’s service needs and made the entire experience comfortable and accommodating. Keeping our customers informed and providing a pleasant, professional experience is always a priority. We appreciate you choosing Kelly INFINITI and look forward to assisting you again at your next visit!

August 16, 2026

Nick is the best at customer service at Kelly Highly recommend asking for him when scheduling. More

by Tom.oconnor270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Aug 17, 2026 -

Kelly INFINITI responded

Thanks, Tom! We’re so glad to hear that Nick continues to provide you with exceptional customer service. His dedication to making every service experience as smooth and positive as possible is truly appreciated. We’ll be sure to share your kind words with Nick. Thank you for choosing Kelly INFINITI, and we look forward to seeing you again at your next service visit!

August 15, 2026

The customer service be all staff was excellent. Junior was extremely knowledgable and ensured we purchased the SUV that would meet our needs. More

by lfrontiero319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Pena, Matthew Johnson
Report | Print
Aug 17, 2026 -

Kelly INFINITI responded

Thank you! We’re pleased to hear that our entire team provided excellent customer service and that Junior made such a positive impression. His knowledge and commitment to understanding each customer’s needs are an important part of the experience we strive to provide. We’ll be sure to share your kind words with Junior. Thank you for choosing Kelly INFINITI, and we hope you enjoy every mile in your new SUV!

August 13, 2026

they picked up my car at home and took it to be serviced. A nice benefit More

by ALAN2741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
Report | Print
Aug 14, 2026 -

Kelly INFINITI responded

Thank you, Alan! We’re glad our vehicle pickup service helped make your service experience more convenient. We’re always looking for ways to make maintaining your vehicle as easy and seamless as possible. Thank you for choosing Kelly INFINITI. We appreciate your trust and look forward to assisting you again!

August 12, 2026

I had an overall positive experience with Kelly INFINITI. Communication was good from the beginning. When my car arrived, I was notified that due to how busy the service department was, they would not be abl More

by Sam P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Javien Delgado
Report | Print
Aug 13, 2026 -

Kelly INFINITI responded

Thanks, Sam! We really appreciate your patience and understanding regarding the longer wait, especially since your visit was unexpected and without a scheduled appointment. We're glad our service team kept you informed throughout the process, clearly explained what your vehicle needed, and ultimately resolved the issue. Providing professional, transparent communication is extremely important to us, and we're pleased that our team made your overall experience a positive one. Thank you for your understanding, your recommendation, and for choosing Kelly INFINITI. We appreciate your trust in our service team and look forward to assisting you again in the future!

August 10, 2026

Mathieus was super personable and a great listener on what I wanted in a new car More

by darlene.lopez2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Sergey Grebenchuk, Matheus Neves
Report | Print
Aug 11, 2026 -

Kelly INFINITI responded

Thank you, Darlene! We’re glad to hear you received excellent service from our knowledgeable, polite, and friendly team. It’s also great to know that our waiting area helped make your visit comfortable. We appreciate you choosing Kelly INFINITI and are grateful for your continued trust. We look forward to welcoming you back for your next service visit!

August 09, 2026

I’ve purchased 3 vehicles from Kelly Infiniti over the last 6 years. It has been by far the best automotive industry experience i’ve had. From Sergey and Matheus in sales. To the team out back in service. More

by cgaff11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergey Grebenchuk, Matheus Neves, Javien Delgado
Report | Print
Aug 10, 2026 -

Kelly INFINITI responded

Thank you so much! We’re honored to have been your dealership of choice for three vehicle purchases and thrilled to hear that your experiences with both our sales and service teams have consistently exceeded your expectations. We’ll be sure to share your kind words with Sergey, Matheus, and the entire team. Your continued trust and support mean a great deal to us, and we look forward to providing you with the same exceptional experience for many years to come!

August 09, 2026

Dealership continues to provide first class service. I never feel like they’re pushing additional services on me. Nick, my advisor, is excellent. Highly recommend Kelly Infiniti. More

by Tfab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Aug 10, 2026 -

Kelly INFINITI responded

Thank you so much! We’re pleased to hear that you consistently receive first-class service and feel comfortable with the recommendations our team provides. We believe in keeping our customers informed without unnecessary pressure, so your feedback means a great deal to us. We’re especially glad Nick continues to provide an excellent experience. We’ll be sure to share your kind words with him. Thank you for choosing Kelly INFINITI, and we look forward to serving you again!

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