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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,253 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,254 reviews

July 20, 2026

Always a great experience at Kelly. I have a 2025 QX50.Sales were great when I purchased the vehicle last year. Just brought the vehicle in for an oil change and tire rotation..Service More

by JSchena1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
July 19, 2026

Helpful, courteous, and accommodating. I was so please to have had such a positive experience. Thank you. More

by Elaine.prestipino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
Jul 20, 2026 -

Kelly INFINITI responded

Thank you, Elaine! We're so pleased to hear that you had such a positive experience with our team. Providing helpful, courteous, and accommodating service is what we strive for, and it's wonderful to know we met your expectations. We really appreciate your support and your trust in Kelly INFINITI. Thank you for choosing us, and we look forward to welcoming you back for your next visit!

July 19, 2026

I had an amazing experience at Kelly Infiniti dealership! Joel, Eric and Monica were incredible throughout the entire process. They helped me get the exact car I wanted and truly went above and beyond to mak More

by Francheska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Jasmine Hernandez, Monica Ramirez, Joel Hanley
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Jul 20, 2026 -

Kelly INFINITI responded

Thank you, Francheska! We're honored that you've chosen Kelly INFINITI for your fourth lease, and it means a great deal to know we've consistently earned your confidence over the years. We're especially pleased to hear that Joel, Eric, and Monica went above and beyond to help you find the exact vehicle you wanted. Their professionalism, patience, and dedication to providing an exceptional experience are qualities we take great pride in, and we'll be sure to share your kind words with them. Thank you again for your loyalty and your recommendation. We truly appreciate your support and look forward to helping you with many more enjoyable leasing experiences in the years ahead. Enjoy your new INFINITI!

July 17, 2026

Very helpful friendly and informative. Do their best to get you in and out of service quickly. More

by madmcole63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Nick Gird
Report | Print
Jul 20, 2026 -

Kelly INFINITI responded

Thank you for your kind review! We're glad to hear you found our team helpful, friendly, and informative. Providing efficient service while keeping our customers informed is always our goal, and we're happy to know you had a positive experience. We appreciate you choosing Kelly INFINITI and look forward to welcoming you back for your next service visit!

July 17, 2026

Jacob Marburg was my salesman, he was great. Jacob was kind and understanding and explained everything slowly and meticulously I would definitely buy from him again More

by Muffin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Malburg
Report | Print
Jul 20, 2026 -

Kelly INFINITI responded

Thank you! We're thrilled to hear that Jacob Marburg provided you with such a positive car-buying experience. Taking the time to explain everything clearly and ensuring our customers feel comfortable and informed is exactly the level of service we strive to provide. We'll be sure to share your kind words with Jacob. Thank you for choosing Kelly INFINITI, and we look forward to helping you again whenever you're ready for your next vehicle!

July 17, 2026

Great service and costumer experience. Nick is awesome. He always explains everything and help with things More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 20, 2026 -

Kelly INFINITI responded

Thanks, TC! We're so glad to hear you had a great service experience with us. It's fantastic to know that Nick took the time to explain everything clearly and was always there to help throughout your visit. We'll be sure to share your kind words with Nick. Thank you for choosing Kelly INFINITI—we truly appreciate your support and look forward to seeing you again at your next service visit!

July 16, 2026

It was very easy to get an appointment for service. When I arrived, everyone was courteous, professional and prompt. The loaner car made my life easier while my car was being serviced. Nick was great, More

by JOETHEOBALD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 17, 2026 -

Kelly INFINITI responded

Thank you, Joe! We're happy to hear that scheduling your service appointment was easy and that our team provided courteous, professional, and prompt service from the moment you arrived. We're especially glad the loaner vehicle helped make your time without your car more convenient. It's wonderful to hear that Nick kept you informed throughout the process and provided the patience and communication you deserved. We'll be sure to share your kind words with him. Thank you for choosing Kelly INFINITI. We truly appreciate your trust and look forward to providing you with another exceptional service experience in the future!

July 13, 2026

Went above and beyond to valet my car back to my house for me. Amazing! More

by smurphy715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 14, 2026 -

Kelly INFINITI responded

Thank you for your wonderful review! We're thrilled to hear our valet service exceeded your expectations. Providing convenient, personalized service is something we take great pride in, and we're so glad we could make your experience an easy and enjoyable one. We really appreciate your kind words and your trust in Kelly INFINITI. Thank you for choosing us, and we look forward to serving you again!

July 12, 2026

My car had a recall, they came and picked my car at my work and they returned it to me a few hours later. Great customer service, white glove treatment all the time. More

by hansont1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember but he was very polite and helpful
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Jul 13, 2026 -

Kelly INFINITI responded

Thank you! We’re so glad our pick-up and drop-off service made taking care of your vehicle’s recall convenient and hassle-free. Providing exceptional customer service and a true white-glove experience is always our goal. We truly appreciate your trust in Kelly INFINITI and look forward to continuing to provide you with the first-class service you deserve!

July 12, 2026

The staff is great, they are always so nice and I am very comfortable there, More

by karenwilliams50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Javien Delgado
Report | Print
Jul 13, 2026 -

Kelly INFINITI responded

Thank you, Karen! We’re so glad to hear that our team consistently makes you feel welcome and comfortable during your visits. Providing a friendly and positive experience for our customers is always important to us. We truly appreciate you choosing Kelly INFINITI and look forward to seeing you again!

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