Kelly INFINITI

nick and Jim Pete and Casey are great and help each time I visit to service my vehicle. Always happy to return I visit to service my vehicle. Always happy to return More

Some quick background: I leased a 2019 Infiniti Q50 from Kelly Infiniti back in 2019 and everything went smooth. When that lease was coming to a close I called Kelly Infiniti and told them that I would like Kelly Infiniti back in 2019 and everything went smooth. When that lease was coming to a close I called Kelly Infiniti and told them that I would like to lease again however this time I was interested in leasing a 2021 Q60 which they claimed that they had some at the time which unknown to me they didn't. So I went in and they immediately had a 2020 Q60 pulled up that was not available for lease which was weird, but I rolled with it. They then grossly undervalued my trade in so I left and leased a Q60 elsewhere. Fast forward to today I met with Justin and the early process went smooth and I explained to him that I am also in sales and I wouldn't like the run around. So I test drove the vehicle and I liked it and I told Justin that I would like to lease it. He then came over with the numbers with no breakdown (what my trade was worth, what the rebates were, what the discounts were, what the MSRP was, ETC.). This immediately made me feel concerned so I asked for the breakdown. When Justin got that for me my trade wasn't involved in the breakdown as they were just going to ground my vehicle and have Infiniti take it back. The issue with that is I am 10k miles over my mile allowance so I would have been hit with a $2,500 bill later that they would not have disclosed to me, and I would have been liable for that. After finding this out I asked what if I were to trade it in how much would they give me? They came back with a mediocre number and I was flipped by about $1,300. Which would have been fine if they showed me that from the beginning like we had agreed upon. After realizing that this was not going to work I asked for my keys back. Justin then kept trying to strong arm me into leasing the vehicle. So I kept responding asking for my keys back. It took me SIX times to ask for my keys before I got them. Being that I am someone that works in this business that pissed me off as I was not trained to hold people hostage. It took the manager Cong to come over to convince Justin to give my keys back. I was doing my best to be polite up until this point, but I ended up having to just about beg to leave. So after two not so great experiences I don't plan on going back. More

I’m a loyal Infiniti/Nissan car buyer, three Infiniti QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti deale QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti dealership in California, and on many occasions, has helped me lease Nissan and Infiniti vehicles, making the first contact and finalizing the deal. I simply show up, sign and drive away. In the past, I’ve taken my two Infiniti vehicles to Kelly Infiniti in Danvers for routine service without issue. Kelly Infiniti was the first dealership that my brother-in-law recently contacted before my current lease was due to expire on July 1. The lease payment was higher than he thought it should be, so he then contacted Infiniti of Norwood. Their payment for the same Infiniti QX50 was $60 per month less than Kelly Infiniti, so he secured the deal for me. On June 29, I picked up my new QX50 in Norwood and drove home to Salem, 46 miles away. I made a few stops and when I returned to and started my new car, I noticed the low tire indicator was illuminated. I checked my tires and noticed that the right front tire was flat, I had apparently run over a piece of metal on the road. I immediately called Kelly Infiniti in Danvers, the closest Infiniti dealership, 7 miles away, and made an appointment to bring in my new car in on Monday, July 1, to have the tire replaced. Thankfully my new car comes with complimentary maintenance including a road hazard warranty. Shortly thereafter, the General Manager, Lisa Avola, called me and told me she would not authorize the tire replacement because I didn’t lease the vehicle from her dealership. She was very unprofessional, angry, demeaning and reacting on emotion. Rather than be angry at me, she should have directed her anger to her sales manager that gave my brother-in-law the higher payment. He was the one that cost her the car deal, not me. She also forgot that as an authorized Infiniti dealer, Kelly Infiniti is obligated to perform warranty work on Infiniti vehicles no matter where the vehicle was purchased. I still can not believe that I received this type of attitude and treatment from the general manager of a luxury brand dealership, especially when I was a past customer of the Kelly Group. It is no surprise to me that with this type of attitude at the top, Kelly Infiniti in Danvers has a 2.4 rating on Yelp! I have also filed a formal complaint with Infiniti Consumer Affairs, so they are aware of how they are being represented in my area. More

I highly recommend Kelly Infiniti for all of your service needs. Nick in service does a terrific job all the time. My vehicle comes out of the service department with the service needed to be done correctly needs. Nick in service does a terrific job all the time. My vehicle comes out of the service department with the service needed to be done correctly and on time as promised. Thanks for a well done job. Joe More

The Service I received was excellent. I felt very well cared for. I especially appreciated the valet service. I felt very well cared for. I especially appreciated the valet service. More

Excellent service was in and out in 30 minutes for an oil change. Recommend express services. change. Recommend express services. More

my experience was all positive at Kelly Infinity. The service manager was clear and accurate in explaining details . Thanks to all the people there . The service manager was clear and accurate in explaining details . Thanks to all the people there . More

My rating is based on the service department led by Pete Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. More

I have been a customer of Kelly Infiniti for many years and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio… his knowledge and patience is exemplary and I will never be able to say enough about Lisa Avola, General Manager … It is a truly positive experience … If you are thinking Infiniti call Kelly Infiniti More