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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,381 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,381 reviews

October 26, 2026

Very professional & efficient. Friendly atmosphere. Welcoming staff. Sales person - Matheus - was incredibly patient throughout the process and extremely knowledgeable about the ca More

by Jensmith1218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Matheus Neves
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October 26, 2026

Great experience! The sales team was easy to work with and they ensured that the process was seamless. More

by Ke.fratto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Eric Alterio, Cong Truong, Matheus Neves
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October 25, 2026

Jacob was very knowledgable and helpful with our purchase. Very pleased with the experience at the dealership. More

by jonkel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Malburg
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Oct 26, 2026 -

Kelly INFINITI responded

Thank you so much! We’re glad to hear that Jacob was knowledgeable and helpful throughout your purchase and that you had a positive experience at Kelly INFINITI. We appreciate your business and hope you enjoy your new vehicle. We look forward to assisting you again in the future!

October 24, 2026

Fantastic experience and the staff is terrific, particularly Matheus in sales / finance and Nick in service. More

by Imran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Matheus Neves
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Oct 26, 2026 -

Kelly INFINITI responded

Thank you so much! We’re glad to hear you had a fantastic experience at Kelly INFINITI. We’ll be sure to share your kind words with Matheus and Nick. Our team takes pride in providing excellent service throughout the sales, finance, and service process. We truly appreciate your business and look forward to assisting you again!

October 23, 2026

Great customer service! They always provide a clear and thorough diagnosis and take the time to explain everything. I purchased my vehicles from Kelly VW and Kelly Infiniti, More

by Yanira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Print
Oct 23, 2026 -

Kelly INFINITI responded

Thank you, Yanira! We’re honored that you continue to trust Kelly INFINITI with your service needs, even after switching to a different vehicle brand. Our team takes pride in providing clear, thorough diagnoses and taking the time to explain everything so you can feel confident in your vehicle’s care. We truly appreciate your support of both Kelly INFINITI and Kelly Volkswagen and look forward to continuing to provide you with exceptional service!

October 22, 2026

Everyone I dealt with (Kellan, Mike, Lisa) could not have been more helpful, efficient or friendly. My buying two cars within a month proves how satisfied I am. I think everyone should buy a car from Kelly I More

by akevans965
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Mike Fecteau, Kellan Heney
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Oct 23, 2026 -

Kelly INFINITI responded

Thank you so much! We’re thrilled to hear that Kellan, Mike, and Lisa made your experiences so helpful, efficient, and enjoyable. Your confidence in our team means a great deal to us, and we truly appreciate your enthusiastic recommendation. We look forward to welcoming you back and assisting you with all your future automotive needs!

October 22, 2026

I found the service department to be easy to deal with. The oil change on my car was done in a timely manner. The technician was very thorough and it was cool to see the undercarriage of my car in the mult More

by JOETHEOBALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Print
Oct 23, 2026 -

Kelly INFINITI responded

Thank you, Joe! We’re glad to hear that our service team made the process easy and completed your oil change in a timely manner. It’s great to know you found the multipoint inspection video helpful and enjoyed our clean, comfortable service area and amenities. We appreciate your feedback and look forward to providing you with another excellent experience on your next visit!

October 22, 2026

The service I received was excellent. Thorough and informative. A nice quiet room while waiting. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Nick Gird, Javien Delgado
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Oct 22, 2026 -

Kelly INFINITI responded

Thank you so much, Sue! We’re glad to hear you received excellent, thorough, and informative service at Kelly INFINITI. We’re also happy that you enjoyed our comfortable and quiet waiting area. We appreciate your business and look forward to providing you with another great experience on your next visit!

October 22, 2026

The service department is always professional and thorough - a pleasure to deal with. Greg Cyr More

by GregCyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird, Javien Delgado
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Oct 22, 2026 -

Kelly INFINITI responded

Thanks, Greg! We’re pleased to hear that our service department consistently provides professional and thorough care. We appreciate your business and look forward to continuing to provide you with an excellent experience at every visit!

October 20, 2026

I was very pleased with the wait time for the service that was performed. It was quite reasonable. More

by robertahall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Print
Oct 20, 2026 -

Kelly INFINITI responded

Thank you, Robert! We’re glad to hear that your service was completed within a reasonable amount of time and that you were pleased with the wait. We appreciate your business and look forward to seeing you again at Kelly INFINITI!

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