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Kelly INFINITI
Danvers, MA
1,243 Reviews
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January 12, 2010
I had previously posted a poor review of Kelly Infiniti due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager hav due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager have gone out of their way to improve my experience, and make sure the isseus will not happen again. I have had two service visits since my last review, and bot were perfect, from scheduling, completion, and communication. My sales experience with Kelly has always been good, and now that the service experience has improved significantly, I would not hesitate to recommend them to and Infiniti owner, or potential purchaser. More
by Rontek
Employees Worked With
Lisa Avols, George Sprague, Brian Heney, Dave Barry, Lisa Avola, Brian Heney
September 24, 2009
I have purchased two new infiniti's from Kelly in the last two years. My 1st experience was poor all around, but I gave them another chance,and once again I have been dissapointed. While the sale and pri last two years. My 1st experience was poor all around, but I gave them another chance,and once again I have been dissapointed. While the sale and price of my 2nd purchase were good, the service dept has again failed miserably. On more than one occasion I have scheduled service appointments for 8:30am, dropped my car off, only to either call or be called hours later to be told my car has not even gone into the shop yet. I can not understand the purpose of scheduling an appointment if it can not be met? This has happened to me THREE times in the past 18 months. If they can not meet the appointment commitments made, then maybe they should schedule fewer cars at a time? I have been very patient, but I can not waste any more of my own time and travel because of poor customer management. It is too bad because there are a few committed concerned people at kelly, but the lack of concern and attention to detail of others make the overall experience a poor one. More
by Rontek
Employees Worked With
Dave barry
April 02, 2008
This dealership has always treated me well, but I recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found that the back seat (leather) was damaged. There were rust marks on the seat and a fairly deep scratch. Apparently someone had stuck something on the back seat and damaged it when they pulled it out. I confronted the dealer and they denied all responsibility. They said that the repair didn't require them to be in the interior of the car and therefore it couldn't have been them. While the repair might not have required access to the back seat clearly something was put back there and damage was done. More
by ptessier
Employees Worked With
Service mgr
