Kelly INFINITI

Dealer attention to my needs was addressed in a timely, thoughtful and friendly way. Your representative, Chris Machese, made me feel comfortable and extended himself beyond his normal responsibilities to thoughtful and friendly way. Your representative, Chris Machese, made me feel comfortable and extended himself beyond his normal responsibilities to be sure that I was satisfied with the process and the product I had selected. More

We visited Kelly Infiniti to see several pre-owned cars that we had viewed online. Everyone at this dealership, from those at the reception desk, the Sales Manager, and our Sales Consultant, Dave Labrecque that we had viewed online. Everyone at this dealership, from those at the reception desk, the Sales Manager, and our Sales Consultant, Dave Labrecque, were extremely friendly and helpful. Once we selected a car that we were interested in, Dave made the negotiation and purchase experience as painless as possible. The Business Manager, Adam Hoyt, also completed the transaction quickly and without any pressure to purchase additional services. I have given this rating because of the great experience, and.highly recommend this dealership. More

This dealership has the worst customer service I've ever witnessed. They make promises, then don't return phone calls, and lie outright. Simple to follow advice: Avoid at all costs. ever witnessed. They make promises, then don't return phone calls, and lie outright. Simple to follow advice: Avoid at all costs. More

Visiting and working with Victor and the others at Kelly Infiniti was a very pleasant and rewarding experience. Everyone is very helpful and informative. We purchased the new Q50 prior to its release and Infiniti was a very pleasant and rewarding experience. Everyone is very helpful and informative. We purchased the new Q50 prior to its release and were invited to the first showing. We were well informed by the specialists present. Victor, Daniela and Adam were very helpful with our purchase of a car yet to be produced! We took delivery of our wonderful car this month and were impressed with the care and enthusiasm with which we were greeted when we took delivery. More

Purchasing a new car at Kelly Infiniti was a very positive and refreshing experience. The sales approach is low pressure and the entire staff is well versed in the products offered. I just purchased positive and refreshing experience. The sales approach is low pressure and the entire staff is well versed in the products offered. I just purchased a new Q50 and my salesman Cong Truong did a great job explaining all the new features on the Q50. I appreciated all the time he took with me to insure that I was completely informed and comfortable with the technology as well as the vehicle itself. This is my 3rd Infiniti from Kelly and its always a pleasurable experience at this dealership. Lisa and the entire staff is top notch and highly recommended, they have a very personal approach. I have purchased quite a few new vehicles in the past and I would have to say Kelly Infiniti is the best experience that I have had. Cudos to the entire staff. More

I have had a fortune to purchase my new Infiniti G37x at I have had a fortune to purchase my new Infiniti G37x at Kelly Infiniti several weeks ago. First time in my life I learned a business model, whi I have had a fortune to purchase my new Infiniti G37x at Kelly Infiniti several weeks ago. First time in my life I learned a business model, which eliminates much of the hassle traditionally associated with car sales. My expectations were exceeded at that dealership. All people I met at Kelly Infiniti were extremely helpful and friendly starting from the first talk with Susan over the phone, then meetings with Jasmin, Adam and others. I felt comfortable working with Jasmin from the very first moment. He took time to answer all my questions about the vehicle, explain advantages and disadvantages. I did not feel any pressure from Him. It seemed to me that He does not sell a car, He just helped me out to select a right car for me and then negotiate a price, The car pick up date/time was scheduled for only my continence and everything was ready on time. Financing part was done by Adam. I did not feel pressured to purchase additional options and was well informed about all of them. I’m driving my new car three weeks already and know for sure that it was the right choice. I’d like to thank you Kelly Infiniti for the great team work and smooth sale process. I will highly recommend this dealership to my friends considering an Infiniti purchase. Thank you All, -Irina More

I hate shopping for cars and I have never shopped pre owned before so it felt as if I were wandering around in a maze. I went to 3 dealerships and saw 3 reasonable vehicles on a Sunday and then went ho owned before so it felt as if I were wandering around in a maze. I went to 3 dealerships and saw 3 reasonable vehicles on a Sunday and then went home to decide. At Kelly Infiniti Jeff directed me away from a smaller model I was looking at and steered me to the one I purchased..a much more luxurious vehicle and I think a lot of car for the money. It was the best car of the three though it was a bit more than I wanted to spend. Jeff was extremely helpful and when he sent me to Adam for the financing I was even more pleasantly surprised. One doesn't expect the financing to be fun but it was and comfortable.also. I could not pick up the vehicle when it was ready and poor Jeff felt terrible that he was going to be away the next day..no problem. Ken Tarpley was equally pleasant; he helped me to understand features I had never had before. And then Lisa checked with me to see if the process had gone smoothly. I have to say I was very impressed with the service at Kelly Infiniti. As I wandered the showroom waiting for Jeff to finish something for me, everyone asked if I was being helped. The women on the desk at the door were equally attentive. I could have purchased any car from any dealer but I am happy I ended up at Kelly Infiniti. They not only "made it easy" but I really felt everyone there wanted me to be happy. Where so you get that these days? More

Chris have a good customer service......I would recommend my friend and relative to come to kelly infinity.......It should be great if u ask the customer would u like to drink something or eat some snack.... my friend and relative to come to kelly infinity.......It should be great if u ask the customer would u like to drink something or eat some snack....... Thanks! Binh More

very pleasant, friendly, efficient and punctual.Did what they said they were going to do when they said they would do it and did it with a smile and friendliness which did not appear overblown or contrived they said they were going to do when they said they would do it and did it with a smile and friendliness which did not appear overblown or contrived. More

The sales staff at Kelly are the most honest group of people I have ever encountered at a car dealership. From the first telephone call, handled by Kate Goutal to the final good by as I drove off the lot people I have ever encountered at a car dealership. From the first telephone call, handled by Kate Goutal to the final good by as I drove off the lot by, Joe Loan, it was a pleasant and unusual experience. This group of individuals worked as a team from start to finish. Joe Carrasquillo and General Manager, Lisa Avola, ensured that the whole process was seamless. This is my third G but only the first time I have purchased a vehicle from Kelly. I am sure to return! Thank you all, Steve Parsons More