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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,062 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,062 reviews

January 16, 2024

Excellent service, fast service, everybody friendly. Pete was excellent, kept me informed they went above & beyond More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Kelly INFINITI responded

That is great to hear, Lilly! We are happy to see that you had the opportunity to work with Pete and that he took excellent care of you and your INFINITI! We will be sure to pass this along to Pete and the service team!

Helpful
January 13, 2024

I received excellent service. Nick was very considerate. He explained everything that needed to be done to my car. I really appreciated the valet service that was provided to retu More

by SCHEYJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Kelly INFINITI responded

That is great to hear, John! We are happy to know that you received excellent service, and we appreciate your kind words about Nick. Providing clear explanations and convenient services, such as valet service, are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or if there's anything specific you'd like to share, please don't hesitate to reach out!

Helpful
January 08, 2024

Nick at Kelly Infiniti always gets you in for service and has my vehicle repaired quickly and efficiently. He is very good at what he does. Thanks More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Kelly INFINITI responded

Thank you, Joe! We are happy to see that Nick always takes excellent care of you and your INFINITI and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

Helpful
January 08, 2024

I had to take my car in due to a recall. I booked my appointment and was greeted by Pete Jervinis. He was great. Took good care of me and was extremely quick. More

by cpragu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Kelly INFINITI responded

Thank you, cpragu! We are so happy to see that you had such a great experience and Peter and the team took excellent care of you! Please let us know if there is anything else we can do for you!

Helpful
December 29, 2023

The service manager and staff were very knowledgeable. They did a safety check of my tires. More

by Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Kelly INFINITI responded

We are so happy to hear that, Papa! It is great to see that Casey and the team took excellent care of you and your INFINITI and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

Helpful
December 13, 2023

Great sales process, fair trade in value and the service department is fantastic. What’s not to like? More

by sronnoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Kelly INFINITI responded

Thank you so much, sronnoc! We are so happy to see that you had a great experience and everyone including Nick took excellent care of you! Please do not hesitate to reach out if there is anything else we can do for you!

Helpful
December 08, 2023

This being our 5th purchase from Kelly Group from 1987- present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving More

by Happy camper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Kelly INFINITI responded

Thank you so much for your loyalty all these years! We're honored to have been your dealership of choice for the 5th time, and we appreciate your continued trust in our team. It's fantastic to hear that from the bottom line to the fair trade-in value and a no-pressure meeting, we were able to make your experience comfortable and transparent. We understand the importance of trust in such transactions, and we're thrilled that Lisa took a leap of faith, making it possible for you to get the truck you wanted. We appreciate your kind words about Eric and Josh as well! Providing a loaner for you to get to work and ensuring a seamless process is what we strive for, and we're glad we could meet your expectations. If there is anything else we can do for you, please do not hesitate to reach out!

Helpful
November 30, 2023

Mike and Justin make a great team and Cong's leadership made for a very efficient process in buying a new QX50 More

by booboo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Jessamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Fecteau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Oberton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Kelly INFINITI responded

Congratulations on your new QX50, booboo! We're happy to hear that Mike and Justin made a great team, and Cong's leadership contributed to a very efficient process during your new QX50 purchase. Efficiency and teamwork are priorities for us, and we're pleased to know that our staff worked seamlessly to provide you with a smooth and enjoyable car-buying experience!

Helpful
November 14, 2023

Very disappointing in all regards. Spent over $300 to basically get told that it would cost over $5000 to fix an emissions problem. Didn’t even get my car washed. More

by kfinneganesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gird
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Kelly INFINITI responded

Mr. Finnegan, Thank you for your feedback on your recent service visit. Yes, it's never pleasant having to deliver messages of possible estimates to repair. What I can tell you is that check engine lights usually start with a diagnostic to pay the technician the time to look for codes, evaluate the systems and do a quick MPI. If we have a finding and the customer agrees to continue work, the diagnostic fee gets taken out of the next invoice. I think that it is fair to pay the technician for their time in case the customer decides not to do the work at our dealership. The $300 charge you did pay was for one hour of diagnostic work plus the synthetic oil and filter change which you signed off on. Upon the diagnostic test, we did find an evap leak causing the check engine light which led to a recommendation to replace all evap system hoses, partial load vent valve, 3 way valve and coolant intake gasket and then retest system per diagnostic flow chart. There are many different factors that can cause an evap leak so when you asked what caused it, it is very hard to be specific to your car's situation at the point of diagnostic. The cost of this job is high because it is labor intensive for the QX30 complexities and unfortunately, the car was out of full coverage warranty. I do see that the powertrain portion of the warranty covered a little over $1000. Please know that it is our job to communicate what is needed and the price associated with that repair, even when we know it's not what someone wants to hear. If you are still in need of assistance, I am available to talk. I can see where you purchased the car so if it was a recent purchase, maybe you want to reach out to them for assistance. Kindest regards, Lisa Avola, General Manager, Kelly Infiniti

Helpful
November 13, 2023

Had a wonderful conversation with Lisa…. she is so kind, knowledgeable and always ready to help. A great manager. More

by Alk723
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Kelly INFINITI responded

Thank you so much, Alk723! We are so happy to see that you had such a pleasant experience with Lisa! Providing excellent customer service is our priority, and it's always rewarding to receive feedback from satisfied customers like yourself. If there's anything else you'd like to share or if you have any further questions or needs, please don't hesitate to reach out!

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