Back

Kelly INFINITI

Danvers, MA

4.9
1,244 Reviews

155 Andover Street

Danvers, MA

01923

Directions

By Type

Showing 1,244 reviews

July 03, 2026

Staff is professional and a pleasure to deal with. I do have an issue with the technician who grease stained the driver side carpet. Not the first time it’s happened. More

by timcostain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
Jul 06, 2026 -

Kelly INFINITI responded

Thank you, Tim, for taking the time to share your feedback. We’re glad to hear you find our staff professional and a pleasure to work with. We apologize for the grease stain left on your driver's side carpet. We understand how frustrating that must be, especially since you've experienced it before. This is not the level of care we strive to provide, and we will be sure to share your comments with our service team so we can address this and improve our processes. We appreciate your honest feedback and the opportunity to earn your continued trust. If there's anything we can do to help resolve this issue, please don't hesitate to reach out. Thank you for choosing Kelly INFINITI!

July 03, 2026

I have been going to Kelly Infiniti for quite a few years now and have never been disappointed in their service. They are always there to help with anything I need, especially Nick. Love Kelly wouldn’t dre More

by Stephanieryanorourke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Nick Gird
July 03, 2026

We worked with Joel. He was professional, personable and maintained great communication throughout the transaction. More

by Kldemarco
Recommend Dealer
Yes
Employees Worked With
Joel Hanley
July 03, 2026

Very helpful and they get the job done quickly and efficiently. Javien goes above and beyond to make sure I get what I want and need for my car, even answering me after business hours and days off. More

by kcullen1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Javien Delgado
July 02, 2026

Excellent service never had a bad experience at this dealer It was the end of the month last day to get a sticker, so it was quite busy, but in spite of that I was out of there in less than an hour More

by johnob4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Anthony Dasilva, Casey Pakkila, Monica Ramirez
July 01, 2026

I was in and out of the dealership service dept in 99 minutes. Who gets out of the service dept in 99 minutes with the issue resolved?? ME, that's who! Great team work. Keep it up! More

by chris72353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
June 29, 2026

I had another outstanding experience bringing my vehicle to Kelly INFINITI for service! From the moment I arrived, Nick greeted me and made me feel like a valued customer. He kept me updated throughout my More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Jun 30, 2026 -

Kelly INFINITI responded

Thank you, Joe! We’re thrilled to hear you had another outstanding service experience with us and that Nick made you feel welcomed, valued, and well cared for throughout your visit. Keeping our customers informed and ensuring a smooth, stress-free experience is exactly what we strive for. We truly appreciate your continued loyalty and your recommendation to friends and family—it means a great deal to our entire team. Thank you for choosing Kelly INFINITI, and we look forward to seeing you again at your next visit!

June 29, 2026

My salesman was intelligent, respectful, and followed through on everything I asked him to provide to me. I would definitely work with him again. Thank you, Junior. More

by dimmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Eric Alterio, Cong Truong, Junior Pena
Jun 30, 2026 -

Kelly INFINITI responded

Thank you for your kind feedback! We’re so glad to hear that Junior provided you with respectful, attentive service and followed through on everything you needed throughout your experience. Delivering a smooth and transparent process is always our goal. We really appreciate you choosing Kelly INFINITI and look forward to the opportunity to work with you again in the future!

June 29, 2026

Fast service and great customer service wouldn’t want to bring my q50 no where else. More

by Patxotv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, John Delrosario, Jasmine Hernandez, Nick Gird, Casey Pakkila, Javien Delgado, Jeff Donovan
Jun 29, 2026 -

Patxotv responded

Best INFINITI dealership to go to

June 29, 2026

They keep the customers at the forefront of what they do and how they approach business decisions. More

by Paul Driscoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila