Kelly INFINITI

Mounting snow tires Took 2 5 hours to mount and balance snow tires. That's a very longtime. .will probably go somewhere else next time. Not happy with the switch to less Took 2 5 hours to mount and balance snow tires. That's a very longtime. .will probably go somewhere else next time. Not happy with the switch to less loaner car use. More

Excellent Service Yet Again Upon delivery of my vehicle with a battery drain that was accidental, my Representive Ryan Seely performed admirably as he and his team uncovered sign Upon delivery of my vehicle with a battery drain that was accidental, my Representive Ryan Seely performed admirably as he and his team uncovered significant other maintenance items that were due for work. When this became over a day of time required for the service Ryan worked hard to provide me with a loaner vehicle on short notice which otherwise may have required a rental. My hat is off to Ryan and his team who express the professionalism of the Kelley Motor Group. More

Great customer service Dave Petillo is great to deal with whenever I visit the dealership. He always takes the time to thoroughly explain issues and if I have concerns he f Dave Petillo is great to deal with whenever I visit the dealership. He always takes the time to thoroughly explain issues and if I have concerns he finds a way to address them fully. I have had on numerous occasions found that an issue that I already paid for was added back to the list of issues I needed to address. This still concerns me and would make me take my car elsewhere for service since my trust has been compromised. However Dave has always tried to make things right. He’s terrific!! Thank you! More

Great Service Great service and they always put the customer first. Had to leave the car behind for a recall and they were very accommodating on finding the right r Great service and they always put the customer first. Had to leave the car behind for a recall and they were very accommodating on finding the right rental etc. More

Purchased 2017 Q70s This is the 3rd Infiniti I have purchased from Kelly Infiniti. I return because the sales process is always honest and strait forward and the service This is the 3rd Infiniti I have purchased from Kelly Infiniti. I return because the sales process is always honest and strait forward and the service after the sale is outstanding. More

Service Awesome tech rep very knowledgeable and courteous researched the problem and resolved the problem in a timely fashion Had to wait a bit but thank as I Awesome tech rep very knowledgeable and courteous researched the problem and resolved the problem in a timely fashion Had to wait a bit but thank as I did not have an appointment but relaxed in the lounge More

Less than stellar service experience We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an audio issue where the dvd turned off or more frequently the volume disappeared frequently and you had to turn the knob up substantially to get the sound back, an alignment issue and an oil and filter change. The oil and filter change alone were over $300, which is ridiculous. The car was ready quickly and I was given a loaner, which was helpful. Also, the car was ready late afternoon and I couldn’t pick it up. They held it and were fine with me picking up the next morning. My disappointment lies in that all the issues were not fixed. The audio/dvd player issue still remains and occurred 3 times when I drove home the 20 mins. Also, no one even attempted to vacuum, wipe down or wash the car. We have had experience with many dealerships both in loan and purchase situations, and they always provide a complimentary cleaning/vacuuming service. While not paid for, it shows to me what they think of their customers. More

Great work Staff was friendly and hard working to get everything. Went out of there way to ensure needs were met. They called back immediately if they were not Staff was friendly and hard working to get everything. Went out of there way to ensure needs were met. They called back immediately if they were not available to take your call, and made sure the car you wanted was the car you got. More

Professional and Ryan was on top of my starting problem I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see y I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see you for my next service call. More

Engine light on Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. More