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Kelly INFINITI
Danvers, MA
1,333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,333 reviews
December 11, 2018
Excellent Customer Service Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I wa Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I was taken care of by Frank Falco. He was great! More
by autumn leaves
Employees Worked With
Frank Falco
December 06, 2018
Good experience. Kevin R was very helpful/knowledge than Worth the trip price was good no high pressure sale friendly and knowledge car was ready when promised things that needed to be taken care of were wou Worth the trip price was good no high pressure sale friendly and knowledge car was ready when promised things that needed to be taken care of were would recommend More
by Macmrs01
Employees Worked With
Kell Falite, Kevin Riley
December 03, 2018
Great Service Easy to schedule service, they're open late on some nights service team is beyond helpful. They really do try to make it as easy as possible. Easy to schedule service, they're open late on some nights service team is beyond helpful. They really do try to make it as easy as possible. More
by MedfordQ
Employees Worked With
David Petillo
November 29, 2018
How it should be Everyone was super responsive and helpful. The folks know their cars and we quickly found the right fit. Purchasing the vehicle was simple and strai Everyone was super responsive and helpful. The folks know their cars and we quickly found the right fit. Purchasing the vehicle was simple and straightforward. Would absolutely recommend! More
by JC
Employees Worked With
James Atkins, Peterson Charles, Joaquin Greenwood, Jonathan Perez
November 21, 2018
slow service Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never orde Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never ordered. Third visit for just an oil change took over two hours. On all of the visits while I was waiting the service person never gave me any updates More
by RCRAIG1
Employees Worked With
Adam Figueroa, Eric Alterio
November 19, 2018
"Above and beyond" I strongly recommend this dealer. They always have a brand new loaner car when i take the car in for service. I leased a QX60 from them three years a I strongly recommend this dealer. They always have a brand new loaner car when i take the car in for service. I leased a QX60 from them three years ago. Every time i have had service they are professional and courtesy. Matt Shafman has always made sure my car was ready and service was completed before i came in to pick up. They even wash the car ever time i get service. The interior lights would not turn on i called and told them, they said to just bring it in without an appointment and they would take a quick look it was just a fuse only 5 minutes to fix and then they washed it. Love this place. More
by joew
Employees Worked With
Valerie Buchman, Maria Capano, Matt Shafman, Frank Falco
November 15, 2018
Routine maintenance Every time I go to Kelly Infiniti in Danvers i have a pleasant experience. The staff is professional, consistent and efficient with the service they p Every time I go to Kelly Infiniti in Danvers i have a pleasant experience. The staff is professional, consistent and efficient with the service they provide to the customer. More
by Maxco
Employees Worked With
Frank Falco
November 10, 2018
Routine maintenance/ evaluated for tire replacement Went in for routine maintenance, asked them to check the tires and was able to get a good price and a next day appointment to get everything taken car Went in for routine maintenance, asked them to check the tires and was able to get a good price and a next day appointment to get everything taken care of so I didnt have to take time out of my work week. Great experience as always with the guys at Kelly! More
by JAMES.PERRY
Employees Worked With
Peter, Adam Figueroa
November 04, 2018
Bought my 3rd infinity I recently purchased my 3rd infinity and had another great experience. Peterson who was the salesman on my last purchase, remembered me and met my eve I recently purchased my 3rd infinity and had another great experience. Peterson who was the salesman on my last purchase, remembered me and met my every need and idiosyncrasies. He went well beyond most peoples tolerance with my seemingly silly requirements. After we made the deal, I worked with Kell signing. He also was very kind and friendly and I genuinely felt very comfortable working with him as a single woman alone. Not for one moment did I feel like I was an easy target for a slick sales pitch to get me to spend more than I was comfortable with. As a manager of a restaurant who deals with may employees that I’m not always proud of, you should be proud of Peterson and Kell’s representation of your dealership. Well done! More
by Kim1228
Employees Worked With
Both receptionists , Peterson Charles, Kell Falite
October 28, 2018
Armando and his staff Chris king and Armando rock I would definitely recommend this dealership. They work fast and efficient. Chris is the the greatest sales man I have eve Chris king and Armando rock I would definitely recommend this dealership. They work fast and efficient. Chris is the the greatest sales man I have ever come across. More
by Drago123
Employees Worked With
Chris King
