615 Reviews of Kelly INFINITI - Service Center
Excellent Service Experience Its been a long time since I have been to Kelly for service, but will be coming back again. Dave is an excellent employee and goes out of his way to m Its been a long time since I have been to Kelly for service, but will be coming back again. Dave is an excellent employee and goes out of his way to make sure that the customer feels appreciated and it properly taken care of. There were several random issue that needed to be addressed on my vehicle and he took the time to listen to them all and make sure was fixed properly. Kelly should use him as a model for its other employees. More
Disappointing Went in for an oil change and had new wipers put on and tires rotated - took 1 1/2 hours. - I was told 1/2 hour when the appointment was made Mat on Went in for an oil change and had new wipers put on and tires rotated - took 1 1/2 hours. - I was told 1/2 hour when the appointment was made Mat on drivers side was dirty again with a foot print. Mirror on passenger side bent back. Alerts for oil, filter and tire rotation were left on. Doubt I will go back for oil & filter change. More
Exceptional service department I've never left disappointed when visiting the service department at this location. It seems no matter who I deal with in the service department, they I've never left disappointed when visiting the service department at this location. It seems no matter who I deal with in the service department, they're all great. This time it was Adam. His big smile, eagerness to assist, and satisfy were exempliary. More
Service Had a great experience getting car serviced. It was a routine service for oil change and inspection sticker. Scott was communicative and helpful and t Had a great experience getting car serviced. It was a routine service for oil change and inspection sticker. Scott was communicative and helpful and the timeframe I waited was reasonable. More
Service Experience Service never an issue with Kelly. Walk in without an appointment and you are dealt with quickly and professionally. Adam is the best, talks with you Service never an issue with Kelly. Walk in without an appointment and you are dealt with quickly and professionally. Adam is the best, talks with you about service needs and ensures the work is done quickly and efficiently. More
Great service experience Everyone that works at Kelly Infiniti is very friendly and helpful. They always make sure to take care of you and your car needs while you're there. I Everyone that works at Kelly Infiniti is very friendly and helpful. They always make sure to take care of you and your car needs while you're there. I would definitely recommend going to Kelly Infiniti for the staff and service. More
This was the best service exsperiance I can honestly say My service adviser was very helpful and honest and I asked him to have my drivers side floor mat cleaned because of snow and salt he did it himself an My service adviser was very helpful and honest and I asked him to have my drivers side floor mat cleaned because of snow and salt he did it himself and I wanted to tip him and would not take my money. I honestly have never had such good service experience and my car was done within the hour as promised. thank you Kelly Infiniti you make it easy and I will tell all my friends and family. Sincerely Arnold Goldsmith More
It was very good The service person was very good & helpful. The oil change service included a car wash which was poor. Other than that everything was great. The se The service person was very good & helpful. The oil change service included a car wash which was poor. Other than that everything was great. The service person went above & beyond including having some minor scratches puffed out. More
Oil change I came in for an oil change. I know the multi point inspection goes along with it, which is really great. I am concerned with a bulb purchase I had to I came in for an oil change. I know the multi point inspection goes along with it, which is really great. I am concerned with a bulb purchase I had to make. The indicator on my instrument panel however was not illuminated. I found that peculiar. Especially when it's not a $30 part, it's a $300 part. I hope it wasn't just a loose connection because of a pothole. That was a huge unexpected expense. More
In & Out in 2Hrs I came in for an oil and filter change. Adam Figueroa stopped in the waiting room to tell me that my rear brakes were worn, and I needed new pads,plu I came in for an oil and filter change. Adam Figueroa stopped in the waiting room to tell me that my rear brakes were worn, and I needed new pads,plus the rotors had to be turned. I told him if they could everything in "2" hours....OK. They did a terrific job and the car was ready as promised in 2 Hrs. More