Back

Kelly INFINITI - Service Center

Danvers, MA

4.8
616 Reviews

616 Reviews of Kelly INFINITI - Service Center

Sort by
January 28, 2016

Brakes replaced The service department was quick, friendly and the cost was exactly what they said it was going to be. I am completely satisfied with my experience. More

by ATROIANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2016 -

Kelly INFINITI responded

Happy to hear that ATROIANO! Your satisfaction is important to us and we appreciate you sharing your feedback, have a great day.

January 27, 2016

Service Had a great experience getting car serviced. It was a routine service for oil change and inspection sticker. Scott was communicative and helpful and t More

by DMRqx60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2016 -

Kelly INFINITI responded

We are happy that you had a great experience DMRqx60! Thanks for working with Scott, pleased to know that he took great care of you and your QX60.

January 27, 2016

Excellent Service Experience Its been a long time since I have been to Kelly for service, but will be coming back again. Dave is an excellent employee and goes out of his way to m More

by ChrisK300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 28, 2016 -

Kelly INFINITI responded

Thanks Chris! Glad that you had the opportunity to work with Dave and our service team. We appreciate you sharing your 5 star review with us and look forward to seeing you again.

January 27, 2016

Disappointing Went in for an oil change and had new wipers put on and tires rotated - took 1 1/2 hours. - I was told 1/2 hour when the appointment was made Mat on More

by SHENDERSON600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor Chaves
January 27, 2016

Exceptional service department I've never left disappointed when visiting the service department at this location. It seems no matter who I deal with in the service department, they More

by STILLJRG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 28, 2016 -

Kelly INFINITI responded

That's what we want to hear STILLJRG! Pleased to hear how attentive Adam was to you, making sure you deserve the best service is a priority here. Thanks for the review, take care.

January 26, 2016

Service Experience Service never an issue with Kelly. Walk in without an appointment and you are dealt with quickly and professionally. Adam is the best, talks with you More

by LOVEMYINFINITI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 26, 2016 -

Kelly INFINITI responded

Thank you LOVEMYINFINITI! We're happy that you had the chance to work with Adam and that he helped make your experience so positive.

January 26, 2016

Great service experience Everyone that works at Kelly Infiniti is very friendly and helpful. They always make sure to take care of you and your car needs while you're there. I More

by KNDRECKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 26, 2016 -

Kelly INFINITI responded

We strive for great customer service KNDRECKA. We are glad that you experienced that and that everyone went the extra mile to help you. Thank you for your recommendation.

January 25, 2016

It was very good The service person was very good & helpful. The oil change service included a car wash which was poor. Other than that everything was great. The se More

by CWKELLY1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 26, 2016 -

Kelly INFINITI responded

We are happy that you had a pleasant service visit with us CWKELLY1. Always great to hear what a great job the service department has done. Thank you for your review.

January 25, 2016

This was the best service exsperiance I can honestly say My service adviser was very helpful and honest and I asked him to have my drivers side floor mat cleaned because of snow and salt he did it himself an More

by AGOLDS001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Short, Chris King, Adam Figueroa
Jan 25, 2016 -

Kelly INFINITI responded

The best service is what you deserve Arnold! We're happy that everyone in the service department treated you so well and made your experience so positive. Thank you for your recommendation, we look forward to working with your friends and family.

January 22, 2016

Oil change I came in for an oil change. I know the multi point inspection goes along with it, which is really great. I am concerned with a bulb purchase I had to More

by MAUREENG914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
...
38
...