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Kelly INFINITI - Service Center

Danvers, MA

4.8
609 Reviews
Call Service Center (978) 774-1000

609 Reviews of Kelly INFINITI - Service Center

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April 30, 2024

My rating is based on the service department led by Pete Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. More

by sjsmith@protonmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Kelly INFINITI responded

That is great to hear! We are glad that you had such a pleasant experience working with Pete and Jasmine and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

Helpful
April 20, 2024

Thank you to Jim , Jasmine and Pete for the amazing service . Great people and environment to service your vehicle at . More

by Victoria p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Kelly INFINITI responded

Thank you so much, Victoria! We're happy to hear that Jim, Jasmine, and Pete provided you with amazing service. We strive to create a welcoming environment for all our customers, and we're delighted that you experienced just that. If there's anything else we can assist you with, please feel free to reach out!

Helpful
April 19, 2024

Great service department // Pete explains everything well and very accommodating and you can tell he cares about not only his work but the customer More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Kelly INFINITI responded

Thank you, Phil! We're happy to hear that you had a great experience and that Pete was able to explain everything clearly and accommodate your needs. Customer satisfaction is our top priority, and we're glad to hear that Pete's dedication to his work and our customers shines through. If you ever need anything else, please don't hesitate to reach out!

Helpful
April 13, 2024

Very helpful service writer was great getting me in and out and welcome at dealer very friendly environment More

by lombardmark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Kelly INFINITI responded

Thank you so much, lombardmark3! We're glad to hear that our service team provided you with helpful and efficient service. Creating a friendly and welcoming environment for our customers is important to us, and we're delighted that you felt well taken care of during your visit. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback!

Helpful
March 08, 2024

I brought my vehicle in today to Kelly Infiniti for an oil change and a tire rotation, so I was there at 8am. Nick from service took my car and within 45 minutes everything was completed to my satisfacti More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Kelly INFINITI responded

Hi Joe! We just wanted to reach out and say thank you for sharing your service experience with us! We're happy to hear that Nick provided you with efficient and satisfactory service during your visit. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. If you have any further feedback or need assistance, please don't hesitate to reach out!

Helpful
March 01, 2024

Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty More

by LuB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Kelly INFINITI responded

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

Helpful
February 15, 2024

I always get whit glove treatment at Kelly Infiniti. I can even get in with no appointment. More

by CMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Kelly INFINITI responded

Thank you, CMF! We're thrilled to hear that you always receive white-glove treatment with us. Providing exceptional service without an appointment is something we take pride in, and we're delighted to hear that it has made a positive impact on your experience with us. If there's anything else we can do to enhance your visits, please let us know!

Helpful
January 31, 2024

Have been going to dealership since 2005 and continuing to go because of the great people and great service More

by kmrber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

This really means a lot to us, kmrber! We're happy to know that all these years, you continue to have great experiences with us and everyone has been so helpful and friendly! Thank you so much for your loyalty! We will be sure to pass this along!

Helpful
January 24, 2024

Excellent service every thing was explained to me in detail will definitely be back next mileage point More

by johnob4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

So happy to hear that, John! It is great to know that your service visit went so well and everything was explained to you in detail. Thank you so much for taking the time to share this with us!

Helpful
January 16, 2024

Excellent service, fast service, everybody friendly. Pete was excellent, kept me informed they went above & beyond More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Kelly INFINITI responded

That is great to hear, Lilly! We are happy to see that you had the opportunity to work with Pete and that he took excellent care of you and your INFINITI! We will be sure to pass this along to Pete and the service team!

Helpful
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