Kelly INFINITI
Danvers, MA
Filter Reviews by Keyword
By Type
Showing 669 service reviews
I had an overall positive experience with Kelly INFINITI. Communication was good from the beginning. When my car arrived, I was notified that due to how busy the service department was, they would not be abl Communication was good from the beginning. When my car arrived, I was notified that due to how busy the service department was, they would not be able to begin looking at it for approximately six days. Although the wait was longer than I would have liked, I completely understood, especially since the issue with my vehicle was unexpected and I did not have a scheduled appointment. Once they were able to assess my vehicle, the necessary work was completed and the issue was rectified. The service team kept me informed about the status of my car, explained what needed attention, and was helpful and engaging throughout the process. I appreciated their professionalism, transparency, and customer service. Overall, I was satisfied with my experience and would recommend Kelly INFINITI. More
I’ve purchased 3 vehicles from Kelly Infiniti over the last 6 years. It has been by far the best automotive industry experience i’ve had. From Sergey and Matheus in sales. To the team out back in service. last 6 years. It has been by far the best automotive industry experience i’ve had. From Sergey and Matheus in sales. To the team out back in service. It has been nothing but the best. More
Dealership continues to provide first class service. I never feel like they’re pushing additional services on me. Nick, my advisor, is excellent. Highly recommend Kelly Infiniti. I never feel like they’re pushing additional services on me. Nick, my advisor, is excellent. Highly recommend Kelly Infiniti. More
Excellent service. Knowledgeable staff. Comfortable waiting area. Will get service there again. Always polite and kind. Knowledgeable staff. Comfortable waiting area. Will get service there again. Always polite and kind. More
Nothing more than amazing! ! Super appreciative of this dealership!! My advisor, Nick is fabulous and this place is always willing to work with everyone. Best to ever do it!! ! Super appreciative of this dealership!! My advisor, Nick is fabulous and this place is always willing to work with everyone. Best to ever do it!! More
I've been with Kelly Infinity for the last 10 years. On my third Infinity and their service has always been Top Shelf. Never misled, always informative of any issues and never any issues with their tech On my third Infinity and their service has always been Top Shelf. Never misled, always informative of any issues and never any issues with their technicians. Service advisory staff does "Make it Easy". Thanks for another great service visit Nick. More
Employee was kind and helpful. Updated me frequently during my stay at the dealership. Went above and beyond to help me with any concerns about my car. Updated me frequently during my stay at the dealership. Went above and beyond to help me with any concerns about my car. More







