Kelly Toyota of Hamburg

Terrible service as they get larger. Took nearly 10 min to greet my daughter when she pulled in for service appt. Oil change and Inspection two hours... then the excuse is washed car? W Took nearly 10 min to greet my daughter when she pulled in for service appt. Oil change and Inspection two hours... then the excuse is washed car? When my daughter asked why almost two hours she was told it was not quite 90 minutes even though she was waiting two hours! I called into service dept 4x when it hit 90 minutes but no one answered the calls. So let’s see don’t greet clients, don’t answer phones, then debate how long you make them wait... for oil change and inspection as basic as it gets. More

Great experience! I was looking for a Toyota Highlander and after many months I finally got the vehicle and deal I was looking for! Great dealership, friendly, patient I was looking for a Toyota Highlander and after many months I finally got the vehicle and deal I was looking for! Great dealership, friendly, patient and easy to work with. Thank you Freedom! More

Service dept Brought car in for service and had coupons. Would only honor oil change or tire rotation , not both at same time. Didn’t notice any restrictions on Brought car in for service and had coupons. Would only honor oil change or tire rotation , not both at same time. Didn’t notice any restrictions on the “come on” advertisement. Basically didn’t save any money and will probably not be returning for future service. More

Awesome! Krista was amazing. She was very informative and answered all of my questions. She was very thorough going over my vehicle before I left the dealershi Krista was amazing. She was very informative and answered all of my questions. She was very thorough going over my vehicle before I left the dealership. More

great Experience The whole staff was very professional. The experience was second to none. They answered all my questions. I would recommend this dealership to anyone The whole staff was very professional. The experience was second to none. They answered all my questions. I would recommend this dealership to anyone looking for a vehicle.!! More

Great Leasing Experience This was the first time I leased a car. Liza and staff did a great job with answering all of our questions and making us feel very comfortable through This was the first time I leased a car. Liza and staff did a great job with answering all of our questions and making us feel very comfortable through the whole process. Unlike other dealers, we never felt pressured or forced into making a decision. They worked with us in getting the best lease deal! I would recommend Freedom Toyota to anyone. More

Good service for me and my truck! I appreciate Jeremy Brendel's efforts to accommodate me and my '06 Tacoma when something crops up. He has taken an interest in getting things right, I appreciate Jeremy Brendel's efforts to accommodate me and my '06 Tacoma when something crops up. He has taken an interest in getting things right, and because he has been involved with almost all my previous work since buying the truck a year ago, there is continuity, which makes a huge difference to me. My bank account takes a bit of a hit from the high cost of parts and labor, but I try to reconcile that with knowing that things will be done right by people that know my vehicle and have done all this work before. More

Too long for service Went to freedom for an oil change. Appointment for 1 pm oil change with complimentary wash took. 1:45 minutes. Just too long of a wait. It see Went to freedom for an oil change. Appointment for 1 pm oil change with complimentary wash took. 1:45 minutes. Just too long of a wait. It seems that there customer response is deteriating. More

Great service , they were able to squeeze me in when my car was making a noise even though I didn't have an appointment.awesome , they were able to squeeze me in when my car was making a noise even though I didn't have an appointment.awesome More

5,000 mile check up Had a appointment took my car right away, was done very prompt good service!!! Bought the car new there And love it thanks for all the outstanding s Had a appointment took my car right away, was done very prompt good service!!! Bought the car new there And love it thanks for all the outstanding service!!!! More