Kelly Toyota of Hamburg

Poor sevice I have been driving Toyota's for 35years never had any problems most of them were perchested at at Performance Toyota they've always taken care of me I have been driving Toyota's for 35years never had any problems most of them were perchested at at Performance Toyota they've always taken care of me no matter what was the problem I have a Toyota Corolla that I had bought brand new for my son with 13,000 miles on and the tire has tension stress on it and they're telling me that they won't cover it this is the 2nd car from here my fj I took it in to be cleaned and the manager had to come out and finish what it was brought in for was the roof had a mark on it but the tire that really has me upset I won't be back and I live 2miles away that's sad. More

Greatest Sales Team Ever!!! I was helped by three different members of the sales team. I wasn't stuck waiting for one of them to be free to help me. They worked as a team to en I was helped by three different members of the sales team. I wasn't stuck waiting for one of them to be free to help me. They worked as a team to ensure my every concern was addressed and for a very demanding person (Me for sure) that wasn't easy. Thank you Nicole, Ivey and Donny. Team Ivey was awesome. More

Top rate service I always experience top rate service at Freedom. I highly recommend them to anyone for sales and service. I will use them again and again. 5 stars I always experience top rate service at Freedom. I highly recommend them to anyone for sales and service. I will use them again and again. 5 stars all the way More

Good customer service with service station I deal with Jeremy Brendal for vehicle service. Good customer service skills. Always good attitude and professional. Answers all my question. Nice t I deal with Jeremy Brendal for vehicle service. Good customer service skills. Always good attitude and professional. Answers all my question. Nice to deal with. More

OK except for my dislike of the app situation. I do not like the policy of downloading your app to get a discount on service. I think I should get the same coupon without downloading the app! It is I do not like the policy of downloading your app to get a discount on service. I think I should get the same coupon without downloading the app! It is of no advantage to me to have the app, it has to be an advantage to Toyota, so I think they should reward all loyal customers equally. I also do not want to have to create a password to submit this review. I wonder if I will get a response, or get any coupons off my next service! More

Sales team was great they bent over backwards for me. Highly recommend this dealership. Customer service was outstanding. When I'm ready for my next Toyota prod was great they bent over backwards for me. Highly recommend this dealership. Customer service was outstanding. When I'm ready for my next Toyota product will definitely be going back to Freedom. More

The Con Job I bought the used Kia Cadenza in June 2018. The car has been driven less than 3000 miles since taking it to Freedom Toyota for a oil change and tire r I bought the used Kia Cadenza in June 2018. The car has been driven less than 3000 miles since taking it to Freedom Toyota for a oil change and tire rotation. With that being completed I was asked it I would like the free state inspection,so I said yes. The service advisor came back and told me the 1 set of tires had 25% tread left and the other set was good. He advised me that they would pass inspection but had to fail my car because he said it needed new rear rotors and pads. He gave me a quote of $595.00 to do the job and I went on my way. I took the car to a friend who has a car repair business and put up on the rack and the repair man came out and said there wasn't anything wrong with the rotors and pads. He did say he would have to fail my tires for inspection due to them being dry rotted and in the groves where the tread was all had 1 crack in each of them. And the tires did not wear evenly giving the car a loud noise and rough driving on the road. I got the new tires and a all wheel alignment which needed adjustments and now rides like a new car. So the bottom line is they were Dishonest and were going to charge me $595,00 for something that wasn't needed and I spent the $700.00 elsewhere for the new tires and alignment and it passed inspection!! More

15,000 mile service Great service, knowledgable service people. Easy to schedule service. Would recommend this dealership to friends and family. Came back to Greedom beca Great service, knowledgable service people. Easy to schedule service. Would recommend this dealership to friends and family. Came back to Greedom because of the service and sales people. More

Best car buying experience ever! I haven’t bought a new car in 14 years and was a little overwhelmed with the wheeling, dealing and aggressive salespeople up until this point. Ivan h I haven’t bought a new car in 14 years and was a little overwhelmed with the wheeling, dealing and aggressive salespeople up until this point. Ivan helped me find the perfect car & the best deal, no pressure. Everyone I interacted with was professional, extremely knowledgeable about the product, service and the entire process of purchasing a car! I felt really comfortable every step of the way and everyone’s enthusiasm was contagious! I’m really impressed with the service offered with the vehicle for the first two years and the fact that they will pick my car up to service it if needed-super convenient for me! I couldn’t be more thrilled with my purchase and the entire experience! I feel 100% confident In my purchase and it was such a positive experience for me! I left with a huge smile on my face and I’m still smiling! That’s the way it should be! More

AWESOME EXPERIENCE just picked up our new toyota tacoma which makes our family a three toyota family.Thank you RAJ MAJUMDAR for making it happen. Jim and Cindy just picked up our new toyota tacoma which makes our family a three toyota family.Thank you RAJ MAJUMDAR for making it happen. Jim and Cindy More