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Kelly Toyota of Hamburg
Hamburg, PA
1,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,358 Reviews of Kelly Toyota of Hamburg
August 25, 2021
Great experience, fast and reliable. The salesman Tim was wonderful to work with. Would highly recommend. Everyone was very pleasant to work with! Ask for Tim! was wonderful to work with. Would highly recommend. Everyone was very pleasant to work with! Ask for Tim! More
by Daniellewhipple
Employees Worked With
Desiree Pena, Yinette Roa, Tim Long
August 16, 2021
I was very pleased with Liza Lonergan. She was very friendly; knowledgeable, helpful and personable. She was a good person to work with. I'm sure she will be someone to look forward to doing business w friendly; knowledgeable, helpful and personable. She was a good person to work with. I'm sure she will be someone to look forward to doing business with in the future. BS More
by cpdh555
Employees Worked With
Liza Lonergan
August 11, 2021
Well very happy and satisfied with the truck I purchase, Overall one of the best time buying a new vehicle. Everyone could not have been better. My salesman was top notch .Thank you Hamdy. Overall one of the best time buying a new vehicle. Everyone could not have been better. My salesman was top notch .Thank you Hamdy. More
by Dan
Employees Worked With
Hamdy El Sayed Osman
July 28, 2021
Returning customer because of great customer service and up front pricing. Raj has sold me two trucks over the years. I also start here when ever shopping for a vehicle. up front pricing. Raj has sold me two trucks over the years. I also start here when ever shopping for a vehicle. More
by Jason G
Employees Worked With
Raj Majumdar
May 16, 2021
Was very pleased with our sales agent; very helpful, friendly & polite. Liza knew the vehicle inside and out and was willing to help with any questions we had. Very little haggling until we came to an a friendly & polite. Liza knew the vehicle inside and out and was willing to help with any questions we had. Very little haggling until we came to an acceptable pricing agreement. Also impressed with Jeff (financial paperwork). He was friendly, well prepared, and efficient. All in all, a very satisfying experience. More
by dmart67
Employees Worked With
Liza Lonergan, Jeff Ruscavage
April 10, 2021
Now renamed Kelly Toyota. Don't expect to receive advertised prices. Wednesday we drove by the dealership and saw a white Toyota Tacoma for sale (we have been looking for one). Checked their website advertised prices. Wednesday we drove by the dealership and saw a white Toyota Tacoma for sale (we have been looking for one). Checked their website and saw advertised price of 34,500 (good deal) with a button to click to "Get Sale Price". My wife and I decided to take it for a test drive. Liza (salesperson) was pleasant and knowledgeable. However, when we returned from test drive and she went to management for a price, she returned with 36,000 (a get sale price 1500 more than listed) She then brought a manager to us who blamed a vendor for mis-pricing the truck and the best he could do was offer it at 35,500. I returned home and wrote an email to the sales manager who again apologized, placed blame on the vendor and promised a follow-up phone call the next day. Two days later and still no call, but the online price has been "corrected to 36,000". The sales manager is listed as the general sales manager and his zoominfo has his title listed as internet sales manager for the former Freedom Toyota dealership which has now become Kelly Toyota (so blaming a vendor for a program you have managed doesn't bode well). Yelp and other review sites have similar reviews. The truck is still listed on cars.com for 33,800. More
by ToddH
Employees Worked With
Masked manager with grey beard, John Bobo, Liza Lonergan
January 03, 2021
I just wanted to test drive a sport truck. Was put into an off-road. When he found out that I was not buying this day. I was given the old bums rush out the door. There is much more about my 25 minutes fro an off-road. When he found out that I was not buying this day. I was given the old bums rush out the door. There is much more about my 25 minutes from xxxx visit. Suffice to say that I will not spend my money at this dealership. More
by whertzog
Employees Worked With
Jeff Hinkle, Lindsay Leytem
December 22, 2020
Service used to treat me like a queen when I bought my brand new Camry in 2011. Now they treat me like an imbecile. Nick Gentili, my service manager, is pushy, borderline rude, lied to me, tried to sell brand new Camry in 2011. Now they treat me like an imbecile. Nick Gentili, my service manager, is pushy, borderline rude, lied to me, tried to sell me a new battery which I did not need, took three days to get me a fourth tire instead of just telling me they weren't all in stock, I could have brought my car back another day. They put me in a gas hog Nissan pickup as a free loaner car. I got fed up and told them to just take the new tires off and I'll go somewhere else. Nick told me he couldn't because my car was still on a lift and the service people had all left. COME ON!! What dealership leaves a car on a lift for three days??? They must think I'm stupid. On top of everything, Nick seems to have a problem wearing a mask. I had to ask him to wear his. I'm gonna try one of the Toyota dealerships in Harrisburg. More
by rockroad
Employees Worked With
Nicky Gentili
December 10, 2020
Terrible experience in service, both times I tried. I had a radio issue on my 10,000 mile Toyota. Full Warranty. They said someone already had messed with the radio and damaged it, so I had to pay for th had a radio issue on my 10,000 mile Toyota. Full Warranty. They said someone already had messed with the radio and damaged it, so I had to pay for the repairs. They said they'd take pictures of the damage for proof, but couldn't provide those pictures. Another time I had them program a spare key. After 90 minutes of waiting, they said it's a used key, they can't program it. And the bill was $150. Insulting. I got the key programmed elsewhere with no problem. Many of my friends have had similar experiences. I'll never trust them again, even for free warranty work. More
by Straight Shooter
Employees Worked With
No longer employed there.
November 24, 2020
Awesome team at Freedom!! Eric Savage,John Bobo ,Doug Murphy all 1st class,made it very simple,best deal anywhere,very enjoyable!! Love my 2021 Tacoma TRD PRO !!! Murphy all 1st class,made it very simple,best deal anywhere,very enjoyable!! Love my 2021 Tacoma TRD PRO !!! More
by Phil Franco
Employees Worked With
Doug Murphy, John Bobo, Jeremy Brendel, Ashley Border, Jim Malick, Paul White, Nick Umstead, Mark Nattress
