Kelly Toyota of Hamburg

Was in for service with my daughter’s car for a recall. After an hour and a half of waiting for this recall to be done I was told that there was a clip that was broken during the recall and they would have After an hour and a half of waiting for this recall to be done I was told that there was a clip that was broken during the recall and they would have to order and additional part. I asked him if they could do it today and how much longer it would be he said well it’s lunchtime now and I would have to get back to you on that. So I sat back down waiting to hear from him. About 20 minutes went by and I did not see the gentleman that help me. I knocked on the service door and of course nobody was in there. I finally found somebody walking out in the service drive who said he was just a driver but would help me find somebody. They found another service gentleman who is nicer than the one I had and said he apologized the other Guy must’ve stepped out for lunch. It was now 1230 and I’ve been waiting to hear back from this gentleman since 1145. I explain the situation to him and he replied yeah I think he has a loaner set up for you. He walked me over the Enterprise counter and nobody there. I called the number and they said they would be back at 1pm. 30 minutes yet. When they finally arrived i was asked to give my credit card for a hold. I feel I should not have to since it’s the dealerships fault for damaging the car during the recall. After getting my loaner car (non Toyota) I checked in with the service desk to make sure they had my contact info. They did. Finally after being there since 10am I was out at @1pm with an unfinished car. I called in a few hours later asking to speak to the service manager which I left him multiple messages over the past two days and still no response back back. Our family has bought five Toyotas over the past five years we’ve seen a lack of customer service and a big change within the whole dealership especially service. There is too much turnover for the guys in the office or people keep getting reassigned. Erin my top advisor. Now I was assigned some guy Nicky. My car was finished within two days and was delivered back to me that was the only good thing that came out of this. If I could give 0 stars I would. Word of advise for your dealership. Keep the good people get rid of the bad. Stop moving people around to different positions. Not only did I hear that happened with Erin who I dearly trusted the most but I heard it was a constant issue with service management playing musical chairs with people. I read other reviews about freedom and again you will lose another customer. Performance is 2 blocks from me. Freedom was a mistake. More

Poor customer service tell u one thing then recant tried talking to manager just got passed around Lindsay is dishonest makes mistake no structure no one is held accountable was good three years ago now und talking to manager just got passed around Lindsay is dishonest makes mistake no structure no one is held accountable was good three years ago now under new manager horrible place DO NOT GO OR TRUST FREEDOM TOYOTA. Gave me one price even set me up for appointment then went back on their word LIRES. Found same vehicle at Kelly mittsubishi was treated with respect made my purchase there . Freedom Toyota lost my bussiness!!!!!' Over priced More

My overall experience was good but when they told me my hubcap was loose I assumed they'd tighten it. After all I had my tires rotated and a frontend alignment. Turns out apparently they did not tighten hubcap was loose I assumed they'd tighten it. After all I had my tires rotated and a frontend alignment. Turns out apparently they did not tighten it and it fell off ..... Why would I need to tell them to tighten it???? Ugh so now it was an added expense when it should have been done when service knew it. More

Family purchased 3 vehicles and we are now haggling over $200 roof crossbars because we have already bought the vehicle, nothing more can be done $200 roof crossbars because we have already bought the vehicle, nothing more can be done More

Just want to say that since management placed the service staff on commission basis, the department has been declining. I feel like things are sold to me that are not needed, as some of the reviews listed b staff on commission basis, the department has been declining. I feel like things are sold to me that are not needed, as some of the reviews listed below suppport my thoughts. Want to improve?, get these people off commission and pay them a good wage. they work hard to service. I go there each time wondering what they are going to push on me this time? I follow my maintenance book to the mileage, so its not like I dont accept reccomendations for the factory service guide. This past year + surely showed me a decrease in service and increase in expenses out of my pocket. We bought 4 Toyotas from Freedom in my household since 2012. Needless to say, I am not happy. Love the cars, love, Raj, question the service. Oh and by the way, my fuel pump warranty recall that was performed recently, kicked the sensor lite off when I got home, 30 miles later. Took it to another garage, and was told that the sensor light for this warranty fix was NOT reset. JEEEEZ. More

Brought my car in for service. Only because I had a slow leak in one of my tires and lost my locking lug nut. Figured your “ experienced “staff could handle a tire fix! Sat for an hour. Was told it was a lo leak in one of my tires and lost my locking lug nut. Figured your “ experienced “staff could handle a tire fix! Sat for an hour. Was told it was a loose valve stem. Great! Easy fix! 4 hours later that night, came out of work, sensor light again! Took the tire of, since I got a lock lug nut while I was there. Found a screw in my tire! So much for someone doing their job correctly! Makes me wonder if they are actually doing things correctly when servicing my under the hood maintenance! Very unhappy with the service department right now! More

Andy is a very knowledgeable as well as laid back representative. At first I was set on a RAV4 XLE but Andy listened to my needs to get me into the appropriate vehicle which ended up costing less. I representative. At first I was set on a RAV4 XLE but Andy listened to my needs to get me into the appropriate vehicle which ended up costing less. I highly recommend going to Andy for all your Toyota/Hyundai needs. More

Andy Caufield was so nice to work with. He made getting into a new truck a great experience. I look forward to dealing with freedom Toyota in the future. into a new truck a great experience. I look forward to dealing with freedom Toyota in the future. More

I recently bought a used 2015 Ford F-250 Diesel Truck from this dealership. I traded a Ford F450 & a 28’ 5th wheel camper. The dealership worked very hard to find comps. and buyers for my trades to close from this dealership. I traded a Ford F450 & a 28’ 5th wheel camper. The dealership worked very hard to find comps. and buyers for my trades to close the deal. I had the good fortune of working with Andy Caufield as my Sales Agent. Andy was professional and respectful at all times. He answered all my phone calls & messages in a timely fashion, even on his days off. He worked diligently to close this deal which took over two weeks to put together and close. I would highly recommend Any Caufield and Freedom Toyota to anyone looking for a great car buying experience. More

Service FRAUD Took my 2017 Tundra in for standard service. While I'm sitting in lounge waiting the service manager, Nick Gentili comes out to tell me I need a new b Took my 2017 Tundra in for standard service. While I'm sitting in lounge waiting the service manager, Nick Gentili comes out to tell me I need a new battery. I said what are you talking about the battery is performing without a flaw, starting the engine without as much as a hesitation. Gentili said the mechanic has found battery acid all over the battery, probably due to cracks in the battery. I asked to see it. Gentili and I went out to the service bay, the mechanic lowered the lift and tried to tell me that the road dirt on the battery was due to cracks in the battery and it was leaking acid. xxxxxxxx! I told them to clean the battery and show me the "cracks." Gentili said, "well if that's what you want that's what we'll do." xxxx right that's what I want. When the truck was finished and they brought it out I asked Gentili to pop open the hood and show me the battery, which he did, and low and behold NO CRACKS! I asked Gentili "so there are no cracks" to which he replied, "no cracks." So I don't need a new battery do I. Gentili didn't reply. 100% RIP OFF! Go somewhere else for service! More