Kelly Toyota of Hamburg

first time buyer dough murphy was a very good sales consultant. helped out a lot and was very detailed. He had explained the dos and donts very well. dough murphy was a very good sales consultant. helped out a lot and was very detailed. He had explained the dos and donts very well. More

Service cannot be trusted I had horrible experience with both Toyota & Hyundai service at Freedom. Toyota service didn't bother to call me that they had to cancel my apt so I I had horrible experience with both Toyota & Hyundai service at Freedom. Toyota service didn't bother to call me that they had to cancel my apt so I drove 60 mile round trip for nothing. Then after many different issues that they say my truck wouldn't pass inspection, new issues kept coming up after the previous issue was fixed. There was an issue with the tire and alignment, they said I need 4 new tires and it needed an alignment. In this case I left and went to C & J tire where I purchased the tires and they worked to give me credit on the tire replacement and said only needed 2 tires replaced and no alignment was needed, they looked at the report from Freedom and showed me that all the did was turn my front tires to show it was not aligned. Then just took my Sonata to Freedom for an engine check, they find that there was a connector for the emissions that had the wire cut. They show me the outer covering looked chewed but the wires had NO signs of an animal chewing, it was a clean cut and was conveniently done so close to the connector that there was no wire left to reconnect. And of course they didn't have the connector so now I have to go back again to have it replaced. I do not trust their service department and will never use them again and because of this will never buy another car from them, my last 3 cars were from them. More

Pleasant, Friendly, No pressure Great experience with my first time at this dealership! Weston (our salesperson) was very friendly, honest, experienced and great sense of humor. He Great experience with my first time at this dealership! Weston (our salesperson) was very friendly, honest, experienced and great sense of humor. He took the time and extra mile to answer any questions we had in our decision making process in buying a vehicle. I would definitely buy a vehicle from him and recommend any friends that are looking for a car to go to Weston and Freedom Toyota. More

Wouderful Experience buying on new Camry Hybrid I had a wonderful experience buying a new Camry Hybrid from Kevin and Freedom Toyota. Kevin was very helpful in explaining the features of a Hybrid. I had a wonderful experience buying a new Camry Hybrid from Kevin and Freedom Toyota. Kevin was very helpful in explaining the features of a Hybrid. The whole buying process was comfortable. There was no pressure and selling hype. They did not have the color I wanted in stock, but they found one at another dealership and had it on the lot in two days. I definitely made the right choice by going to Freedom Toyota. More

Great customer service!! If only the car dealerships here in my state were this good. Staff were knowledgeable, patient, friendly, and extremely helpful. I have nothing bad to If only the car dealerships here in my state were this good. Staff were knowledgeable, patient, friendly, and extremely helpful. I have nothing bad to say whatsoever. Thanks for everything! More

Outstanding Customer Service!!! By far one of the best buying experiences I have ever had!!!! The dealership was more than willing to accommodate my price for the new vehicle. By far one of the best buying experiences I have ever had!!!! The dealership was more than willing to accommodate my price for the new vehicle. More

Please do yourself a favor and avoid this dealership Don't bother dealing with this dealership. They damaged my car and charged me $157.00 for a simple oil change. I had perviously taken my car in for an Don't bother dealing with this dealership. They damaged my car and charged me $157.00 for a simple oil change. I had perviously taken my car in for an oil change which only cost $54.00. I did call and talk to Jeremy the services advisor to resolve this issue and he said" not to worry about the bill he'll take care of me next time. Total service should have been around $80 with tire rotation that's a difference of $74 over chagred. I called again and spoke to another advisor which took the time to look at the bill and noticed the dealership did over charge me. The dealership did credit me back the difference. I tried calling the service manager Jerry Chatel to further discuss the issue but the receptionist stated he was on vacation and when he did get back I tried calling three additional times with no return call...."he is nowhere to be found because his day ends at 4pm"at least that's what the receptionist told me or too busy to talk. I even got told by the receptionist"he's trying to catch up to his emails and voice mails". Now I have to take them to court for the damage done to my car totaling $700. An inspection of the outside of my car was not done prior to having my car serviced for an oil change. This could all be resolved by showing me the security footage for the day I visited the dealership as proof the dealership in fact had nothing to do with the damage. This is not about the money it's about trust and honesty which the dealership failed to provide. More