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Kelly Toyota of Hamburg
Hamburg, PA
1,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,358 Reviews of Kelly Toyota of Hamburg
April 05, 2015
Exceptionally friendly I was looking for an fj cruiser for almost 6 months. even though i live in Alexandria .Va . due to high resale value and demand on the market for this I was looking for an fj cruiser for almost 6 months. even though i live in Alexandria .Va . due to high resale value and demand on the market for this particular trucks i went to a lot of car dealers in search of this truck within a 300 mile radius.which resulted in frequent travel on weekends to different places and either i was not able to find a truck that satisfy me or the dealers didn't discribe it truthfully hence wasting my time and money. but my posative experience with freedom toyota starts the minute i made the first call. On sunday evening i saw the truck on auto trader. i called the dealer phone on monday 9:00 am which Matt Miller answered . and he gave me a quick and detailed review on the truck we talked about price and told me he will call back in few minutes. to his word he called back after few minutes and agreed on the price and he forwarded my call to a very professional and courteous sales Jasten Prutzman . Jasten went over the details and we set up a time for the next day. since i was only able to drive to the dealer by myself i took a rental car one way from Alexandria va to redding Pa .which is about 18 miles away. i called Matt millers and explained my situation he was very helpful and offered me that they will return my loaner the next day . which was really great of them. once i was at the dealer Jasten showed me thru the truck took my paper work and work with my insurance and get me out off there in a very fast and professional way it could be done. last but not least after i left as a satisfied customer . half way going back home i realized i left my sun glasses in my loaner car . which Jasten assured me he will mail it next morning as his promised i got my glasses the next day. but over all Matt Miller. Jasten and there financial guy (which i didn't catch his name) where very professional and customer oriented . i would greatly recommend freedom Toyota and Jasten Prutzman to have a pleasant car shopping. More
by Eskinder
Employees Worked With
Jasten Prutzman, Matt Miller
March 26, 2015
Best Car Buying Experience! Joe was extremely professional and knowledgeable about the Toyota line. He walked through every step of the purchase. Left no questions unanswered and Joe was extremely professional and knowledgeable about the Toyota line. He walked through every step of the purchase. Left no questions unanswered and even answered my questions before I had to ask. Helped with programming of the Bluetooth and even called the next day to make sure I was happy with my car purchase and to see if I had any questions. I have never felt so comfortable buying a car before. Excellent sales rep and excellent dealership overall. I will recommend to everyone. More
by Pseritti
Employees Worked With
Shane Remp, Heather Knapp
March 25, 2015
Great Experience Weston was so helpful and made the experience quick and smooth. We went with a few vehicle ideas in mind and came out with one even better. Best car Weston was so helpful and made the experience quick and smooth. We went with a few vehicle ideas in mind and came out with one even better. Best car buying experience I've had. Thank you! More
by truey
Employees Worked With
Weston Kemmerer
February 26, 2015
buying a car Joe - totally professional, explained many options for purchase - no pressure, friendly and helpful throughout. Felt bad for not buying a car there - Joe - totally professional, explained many options for purchase - no pressure, friendly and helpful throughout. Felt bad for not buying a car there - bought a non-toyota elsewhere. Will definitely go back when looking for my next car and ask for Joe. The entire Freedom experience was so different from other local car lots - they real care about the customer. More
by hecla
February 12, 2015
BETTER THAN I COULD HAVE EVERY EXPECTED!!! This was the best buying experience I have ever had!! My salesman went above and beyond to get me a car I really love at a really great price!! I wil This was the best buying experience I have ever had!! My salesman went above and beyond to get me a car I really love at a really great price!! I will recommend them to everyone!!! More
by SMahmod
Employees Worked With
Raj Majumdar, Matt Miller
February 10, 2015
above and beyond customer service Doug Murphy our salesman did a great job finding us a vehicle. We never own a Toyota and we left there with a Rav 4. Doug worked on getting us a grea Doug Murphy our salesman did a great job finding us a vehicle. We never own a Toyota and we left there with a Rav 4. Doug worked on getting us a great interest rate with having not the best credit. It was a pleasure doing business with them. More
by pat/john
Employees Worked With
Doug Murphy, Shane Remp
February 08, 2015
THANKS for the second time Im a out of state buyer that has bought trucks twice now.Pure pleasure to deal with all at Freedom Toyota .Made a call to Heather ,she found the exact Im a out of state buyer that has bought trucks twice now.Pure pleasure to deal with all at Freedom Toyota .Made a call to Heather ,she found the exact truck I wanted and at a fantastic price from her manager within a couple hours .Jastin , Weston and Shane completed the deal ,I definatly reccommend Freedom Toyota as a topshelf dealer ,And I'll be back!!!!!!!!!!!!!! I tell everybody in New York about them as we are only 2 hrs away and well worth the travel .,Again thanks alot!! More
by Blakepave
Employees Worked With
Jasten Prutzman, Wes Faust, Heather Knapp, Weston Kemmerer
February 08, 2015
Excellent Customer Service!! Very friendly atmosphere and made you feel welcome. Excellent customer service and make you feel like part of their family. Would defiantly purchase f Very friendly atmosphere and made you feel welcome. Excellent customer service and make you feel like part of their family. Would defiantly purchase from again. More
by lrpllh831
Employees Worked With
Doug Murphy, Shane Remp
February 05, 2015
No pressure, thorough, hassle-free My first contact was with Jennifer, via the internet. A family emergency kept me from following thru when she called to follow up with my inquiry. Wh My first contact was with Jennifer, via the internet. A family emergency kept me from following thru when she called to follow up with my inquiry. When I called week's later, the vehicle we had initially expressed interest in had sold, but he didn't give up. She looked to see if there was another vehicle which met our criteria and there was! It had just been traded in and was in service being checked out. I made an appt for 30 minutes later. I stopped to see the vehicle and was introduced to Raj. From the first contact with Jennifer, through the transaction with Raj, the entire process was hassle-free. Raj was completely thorough and though he only had 30 minutes to familiarize himself with this vehicle, he certainly knew alot about it. What he had not yet discovered, we learned together! It was actually funny to see/hear Raj's excitement about the vehicle as he would come across special features he was surprised to see on a vehicle 9 years old. So, we certainly had fun with this! I made an appt for the following day to have my husband look at the vehicle and also placed a deposit. Needless to say, the following day we drove off with our "new" Toyota Sienna. Raj made this experience so easy. He is extremely cordial, knowledgeable, and made buying the van pain-free. He answered every question, and if he didn't have the answer, he was quick to get it. He thoroughly explained credit ratings, how the sales price was arrived at compared to Blue Book value, reviewed financing options, and made sure we knew about the ongoing "perks" of choosing Freedom, Toyota. I want to add that whenever I stepped into the showroom I was greeted with a smile, not just by Raj, but by anyone with whom I made eye contact. Everyone was so friendly and I always felt welcomed. Thank you Jennifer and Raj. You are both a credit to not only Freedom, but to the car dealership industry. I won’t hesitate a moment to recommend your dealership! Elaine and Allen Maneval (and happy family who loves their DVD player :) ! More
by Elaine
Employees Worked With
Raj Majumdar, Jennifer Andes
February 01, 2015
Very misleading Terrible promotions, very misleading. Internet sales uses edmunds for trade in value, when you go to the dealership they used Kelly which was much low Terrible promotions, very misleading. Internet sales uses edmunds for trade in value, when you go to the dealership they used Kelly which was much lower. Which changes the deal quite a bit from what you were lead to belive when dealing with the Internet sales staff. When we could not come to terms on a new Rav they offered no alternatives even though we were very interested in a used rave (2014 with less tha 4k lies on it). Not willing to negotiate at all. Salesman was fine it was the sales manage that throws the numbers out to you. More
by Terbo1
Employees Worked With
Jennifer Andes
