Kelsey Chevrolet

Kelsey Chevrolet replaced the catalytic converter on my 2018 Chevrolet Traverse on April 28, 2022. I took the vehicle to them for service on May 1, 2024 and was told the catalytic converter was cracked an 2018 Chevrolet Traverse on April 28, 2022. I took the vehicle to them for service on May 1, 2024 and was told the catalytic converter was cracked and the repair would be approximately $2300. I was also told I had an oil pan leak and that repair would be approximately $3600. I was devastated and told them I couldn't address that immediately. I took my vehicle to another mechanic for a second opinion. He confirmed the catalytic converter was cracked but saw absolutely no signs of an oil pan leak. I called Kelsey Chevrolet today and spoke with Steve Nelson, service manager, and was on speaker with TJ also. After sharing this information with them I asked if Kelsey Chevrolet was going to assist in replacing the converter and was told no because it was out of warranty. The original work was done under warranty and TWO YEARS LATER it's cracked again. Makes you think!! As for the oil pan leak I was told their expert mechanic must have tightened things up and that's why my mechanic didn't see it. They said there hadn't been sufficient time for the leak to show. My response - duh, you don't think a month is enough time for a leak to show "if there was a leak". I was asked to contact the service manager when I schedule the next service so he can personally look at the oil pan. As for the converter I was told he would contact Chevrolet to see if there was anything they would be willing to do. Needless to say I will be having my mechanic fix the converter so it will be done right and thankfully there really is no oil pan leak!! BE AWARE!!!!!!!! More

Unfortunately I've had way to much experience with the dealers' service department. Most recent it was in for an electronic issue that was "fixed" and still is an ongoing issue. dealers' service department. Most recent it was in for an electronic issue that was "fixed" and still is an ongoing issue. More

I can aways count on Kelsey to take of things for me. They are fast, reliable, and explain things to me. I always feel special. They are fast, reliable, and explain things to me. I always feel special. More

everyone was polite answered all questions promptly and took their time to explain everything I asked took their time to explain everything I asked More

If you have a parent and they are elderly you need to read this review, and be cautious. Went in in January of 2023 to look at a truck that I saw on the internet. The truck was in great shape and the pr read this review, and be cautious. Went in in January of 2023 to look at a truck that I saw on the internet. The truck was in great shape and the price was average. I decided to buy the truck jointly with my mother as I am her Full durable power of attorney, she lives with me, and would need a 4wd if we got alot of snow, they were fine with it and that's where it started going downhill. First off our salesman (Ken) offered to take $500 off the price of the truck and wrote the new price on the deal sheet. When he brought the sheet back in the $500 was back in the price. They gave me a site unseen trade in price of $2000 for my mother's freestar, I was extremely transparent about it and when I got there they changed the amount to $1500 because the battery didn't hold charge and check engine light turned on. Keep in mind they honored my POA for checking credit and allowing the trade in. Also this truck was in really really good condition compared to others I had looked at. Now comes the fun part they had tried to get me to take the truck home that night which I refused, the next day I was told the only way they would honor the POA is if my mother came in and physically signed in front of them (ILLEGAL under IRC title 30-5-9-9) they then tried to blame the denial on Huntington bank which I have the approval letters for both of us and Huntington knows denial of a POA comes with very steep punishment to deter companies from refusing them. They also under the same statute have 10 days to send a letter stating why they refused to honor a fully legal and certified POA, no letter sent and furthermore there are only 3 acceptable reasons to refuse it under Indiana law (principal is deceased, have documentation that it has been rescinded, or timeline is lapsed) none apply. So it was sold to me at a higher interest rate, shorter term, and my mother was not allowed to take any ownership of the vehicle, but remember they accepted the POA for trade in. No matter what their intent was they have a duty under the law to adhere to the law and notify both parties why POA wasn't accepted. They were my only point of contact not Huntington bank (though Huntington bank did tell me they didnt and dont refuse properly executed POAs) so the duty to notify as well as get that POA accepted falls on them. I talked with Walt Kelsey then had 1 round of phone tag then crickets, then emailed Mike Kelsey to get a resolution and crickets. So here we are a year later and they could care less. I have a complaint opened with the Indiana Attorney Generals office and will be sending all of that paperwork in shortly. I tried letting them do the honorable thing and not make it public, but that ship has sailed, possibly an ADA violation as well. More

Always have taken good care of me with repairs or with new vehicle purchases. Great people! new vehicle purchases. Great people! More

I purchased a 2024 Silverado The sales staff ,JOSH, was great explained everything Our experience was excellent great explained everything Our experience was excellent More

I was given a free il change when I leased my car. When I went t pay for my service, I was told that they did not have this in the computer and I would have to present a piece of paper. In our current When I went t pay for my service, I was told that they did not have this in the computer and I would have to present a piece of paper. In our current state of technology, I find that comment to be crazy. I will never buy / lease a car or have my car worked on by this dealership More

No communication. Went through all their hoops to apply for a loan. I never heard back. If you have less then steller credit they treat you like a second class citizen Went through all their hoops to apply for a loan. I never heard back. If you have less then steller credit they treat you like a second class citizen. More

Nice and great people. Love the home made cookies lol service department really break down your question and make you understand. Love the home made cookies lol service department really break down your question and make you understand. More