Ken Ganley Buick GMC Sandusky

Scammers and Shady Dealership !!!!.. Our car had 4 dry rotted tires. Muffler fell off 6 days after buying it..serpentine belt worn and belt tensioner bad..MOST SHADY DEALERSHIPS!!!!! Our car had 4 dry rotted tires. Muffler fell off 6 days after buying it..serpentine belt worn and belt tensioner bad..MOST SHADY DEALERSHIPS!!!!! More

Unsatisfied Customer I purchased a used 2018 Ford Escape with 10k miles in Oct 2018. This vehicle had a clean history report. Two months later while getting my oil changed I purchased a used 2018 Ford Escape with 10k miles in Oct 2018. This vehicle had a clean history report. Two months later while getting my oil changed at my local Ford dealership, I was informed that the vehicle had been in a front end collision with poor repairs. I immediately went back to Kasper and had a meeting with the general sales manager, the service manager as well as the body shop manager. I stressed to them that I purchased a vehicle with no accident history and I was very concerned the the safety of this vehicle may have been compromised due to the front end damage. After they "inspected" the vehicle, I was assured the only repair that had been completed was a new vinyl bumper wrap as the original must have been scratched. I was told there was absolutely no sign of any collision damage and the grill honeycomb was the original and that would have shattered upon the slightest front end collision. They took my car for a week and sent me pictures saying the did a complete inspection which proved no collision damage had ever occurred. In April of 2019 I hit a deer and took the vehicle to a reputable body shop for repairs. I was told (and shown) prior collision damage was quite obvious. The active grill shutter had actually been glued back together, other parts were held in place with rivets and epoxy. The grill was black, which was not even the correct color when matched with the serial number. Bottom line, I was totally lied to and would never purchase another car from this dealership and I would advise others to shop elsewhere. Obviously a sale is more important than customer safety and satisfaction. I feel I was totally ripped off!! More

Wonderful Service Great team. They met me at the door. They stayed after hours to complete my sale. Friendly, warm and kind staff. I love my new truck, quoted Internet Great team. They met me at the door. They stayed after hours to complete my sale. Friendly, warm and kind staff. I love my new truck, quoted Internet Price, no surprises! Sold as listed! Mr. Trevino, very trustworthy and wonderful sales person. Will return for other sales and referrals. Lifetime Warranty! Who does that!! Thank you Kasper GMC. Judith, Romulus, Michigan More

HORRIBLE!!!! Returning customer and have reached out FOUR separate times this week in an attempt to buy another Yukon and cannot even get a call back from general Returning customer and have reached out FOUR separate times this week in an attempt to buy another Yukon and cannot even get a call back from general manager despite his return texts saying he will “definitely call.” This is exactly the way they treat their customers and I’m a RETURN customer. Have had the same treatment on nearly every interaction. Have had multiple oil changes with incredibly poor customer service. They would return my vehicle to my place of work and park the vehicle in a completely different spot without notifying me. Bought my first Yukon from here and drove away with hardly any understanding of the vehicle. Even spoke to the general manager via text on Monday morning asking for new vehicle options as well as to have the finance guy call me with my final payoff numbers and that evening he replied “I will call you first thing tomorrow AM.” It’s now Friday and I purchase my new vehicle elsewhere and STILL don’t have a return call. This place is HORRIBLE!!! More

Stree Free Experience I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purch I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding. More

Great Experiences! My wife and I have purchased/leased our last 3 vehicles from Kasper Buick GMC. One of main reasons for returning with our business is the ease and co My wife and I have purchased/leased our last 3 vehicles from Kasper Buick GMC. One of main reasons for returning with our business is the ease and comfort that everyone makes the experience. Rob Griggs and crew are the best. More

Nice to work with I felt like my visit was directed at my needs in a car and not a lot of debating over pricing the availability of cars to choose from was nice and did I felt like my visit was directed at my needs in a car and not a lot of debating over pricing the availability of cars to choose from was nice and didn't take long to finish purchase More

Good experience with Kasper Buick GMC I've been looking for a new vehicle as mine is getting up there in miles. I called and spoke with Rob, he was very personable & looked for a car that I've been looking for a new vehicle as mine is getting up there in miles. I called and spoke with Rob, he was very personable & looked for a car that would be a match for me rather than pushing ne to what was at the location. Still haven't found the right one, but he assured me he'd keep looking. More

Excellent customer service I had a conversation with Rob Griggs about purchasing a new vehicle, and he was very friendly and knowledgable about the financial options that are av I had a conversation with Rob Griggs about purchasing a new vehicle, and he was very friendly and knowledgable about the financial options that are available to me. I will recommend all of my friends and co-workers to go see Rob Griggs at Kasper Buick GMC to purchase their next vehicle. More

Super Helpful Rob Griggs previously helped our family when we were searching for a new vehicle . He is wonderful to work with. We will definitely be visiting Kaspe Rob Griggs previously helped our family when we were searching for a new vehicle . He is wonderful to work with. We will definitely be visiting Kasper in the near future. Aimee J. More