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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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July 29, 2022

I have no complaints about the service of This Ford dealership. Everyone is very very friendly and tries to go out of their way to make sure you are comfortable while you are there More

by ROBERTWOODFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley I don't know her last name She is a service writer
Aug 01, 2022 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 27, 2022

No complaints at all. Everything was done timely with courteous service. Communication was throughout the process was very good. More

by mplefebvre66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brianna
Jul 28, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford Norton!

Jul 29, 2022 -

Ken Ganley Ford Norton responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Norton! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2022

Brought my Escape in for transmission problem. They gave me a brand new Edge as a loaner and fixed my car in just a few days. Ashley the Service Tech was excellent. More

by Chrisjtiedemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
Jul 27, 2022 -

Ken Ganley Ford Norton responded

Chris, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

July 21, 2022

Had my truck detailed and had the works done. Very pleased with how everything worked out. More

by Mtallman74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2022

Easy to make appointment. Truck shop works on RVs. Knowledgeable staff. Courteous, charges reasonable fees. More

by Cltokar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd in truck shop.
Jul 21, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

July 12, 2022

I was very happy with my experience at Ganley Ford. They installed a Roush Fox leveling kit on my 2021 Ranger. As soon as I met Scott Spath (Service Advisor) I knew I had made the right decision . He w More

by Zep 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
Jul 12, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your service experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 07, 2022

EASY TO GET AN APPOINTMENT. STAFF IS VERY FREINDLY. WORK COMPLETED WHEN PROMISED. FREE CAR WASH WHEN DONE. More

by tbyers4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

July 05, 2022

Fulton and Tim did a great job on a tough problem on my 1995 f150. I had taken it to another shop prior to Ganley and got nothing but a bill for their supposed fix More

by Trw3831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 05, 2022

The staff warmly received me and their services were very timely and very satisfactory too More

by celineawah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 01, 2022

The service agents we're professional and courteous. I had a recall performed at no cost with no attempt to upsell me on other services. More

by jimcalf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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