John Kirchenbauer

Excellent work right on time good job I'll come in your very good job very good job More

by shondtucker1 Verified Customer Verified Customer

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Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c Verified Customer Verified Customer

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Desmond took good care of my needs with the purchase of my new car Great my new car Great More

by will2168 Verified Customer Verified Customer

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The entire staff is great. I wouldn’t take my car anywhere else for service I wouldn’t take my car anywhere else for service More

by tbyers4522 Verified Customer Verified Customer

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We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with the car. We wish we would have taken the car to Ken Ganley Ford Norton to begin with. as no other repair shops could find out the real problem and it cost us alot of money . We would highly recommend other people and family members to go to Ganley Ford Norton. Thank you for taking care of us and the problem with the car, its greatly appreciated, More

by MARTUCCICHERYL Verified Customer Verified Customer

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I was disappointed that their system was down and was unable to make first appt but was able to come out first thing the next morning. unable to make first appt but was able to come out first thing the next morning. More

by Mhartshorn123 Verified Customer Verified Customer

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Amazing place to Service and purchase your vehicle. The Advisors are top notch and treat you like Family. The Advisors are top notch and treat you like Family. More

by hanjoma1 Verified Customer Verified Customer

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Scott Spath at Ken Ganley ford is excellent at his job. He keeps you informed every step. The mechanic did a excellent job on my truck, in fact, everyone I came into contact with was very kind and respectf He keeps you informed every step. The mechanic did a excellent job on my truck, in fact, everyone I came into contact with was very kind and respectful. I would recommend Ken ganley ford Barberton to everyone,in fact I have a gmc canyon and when I need work done to it I will take it to Ken ganley ford Barberton. Thanks again Scott Spath and everyone at Ken Ganley ford, GREAT JOB !!!! More

by gpamer1 Verified Customer Verified Customer

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Very helpful and knowledgeable, will return in the future. Don't make online appointment it bringing large truck or motor home. Call to make appointment future. Don't make online appointment it bringing large truck or motor home. Call to make appointment More

by cncengser Verified Customer Verified Customer

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On 10/28 I was told that TPMS was not covered and when I was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spo was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spoke with a mechanic and it is not required to get them both done on the same side like I was told. I spoke with the manager John K and he was nonchalant about my experience and stated that life was too short to argue when I was telling him about my frustration about paying when it was covered. He said she was new and made a mistake. I was told that I was going to be refunded but had to wait for a check to be mailed to me. The whole experience with the service dept was a fiasco to deal with and how I felt did not feel validated. I was offered a free oil change and asked what would make me happy. I feel like as a customer I should not have to wait to be reimbursed when it was their error. This is my 3rd car from them and the service dept quality is declining since I 1st became a customer. I arrived at 9:45 am and left after noon. I was the last person in the lobby for sales at that time. More

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