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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,184 Reviews
Call Service Center (877) 839-4979

1,184 Reviews of Ken Ganley Ford Norton - Service Center

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May 20, 2022

Great service very experienced people service was performed so quickly and as requested and described when vehicle was dropped off More

by Mathesonrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2022

They are extremely busy & usually need to keep my car overnight - but they always communicate with me about any delays or problems. Very courteous employees. More

by Lincoln Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2022 -

Ken Ganley Ford Norton responded

Hi Lincoln, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 19, 2022

What a pleasant experience. Seeing happy folks at their job built my trust in Ganley. More

by slagebr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan, (porter)
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May 20, 2022 -

Ken Ganley Ford Norton responded

Hi , we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2022

Nice people, got the car repaired the next day even though they did not have the parts in stock. More

by CAPT-K56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford Norton!

May 16, 2022

Aaron was pleasant and knowledgeable to deal with. I would recommend Ganley and Aaron to a friend More

by ewerntz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe, Jennifer Fincham
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May 16, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 12, 2022

Great job figuring out my issues with my vehicle! Great communication! Took it there with a half tank, returned with 12 miles left in tank More

by Rybamryb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

May 11, 2022

Always a pleasure to work with Ganley Ford when getting my bi annual oil changes and fire rotations. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 07, 2022

good but left dip stick out a little and oil came out and dripped on engine More

by NANANPAPA906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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May 09, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

May 06, 2022

Mark at Ganley is the best, he always takes great care of us no matter the isssue. More

by Camp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ingleheart
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May 08, 2022 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2022

John Kirchenbauer and his staff are always so friendly and professional. I always choose Ganley. More

by Buckeyeterry75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with John here at Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

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