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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews
Call Service Center (877) 839-4979

1,186 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
April 06, 2022

Very professional and courteous,both jobs were completed in a timely manner, I will be returning for future maintenance, very pleased with service. More

by Mbarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Mbarr responded

Great job

April 05, 2022

I feel like being female makes men think I know nothing about cars and if I don’t want the deal they offer i feel like I’m talked to like trash More

by Car driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Magyarics
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for this feedback. We are replying to you publicly since you never responded to our private reply on April 5th. We're very sorry to see that you feel that you were not communicated with in a proper manner. However Adam has been on medical leave for months so we would like to speak with you get more info so that we can get to the bottom of this. Can you please either reply to this OR email the customer relations manager at JWheatley@ganleyauto.com with the name on your account and a phone # to contact you. Thanks!

April 04, 2022

I took the car to the service department to repair 2 items. I was pleased with the results. More

by Steve K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Ken Ganley Ford Norton responded

Steve, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2022

I drove 45min out of the way from my house as these are the only folks I trust with my baby. Excellent service. More

by Art Thritus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Apr 05, 2022 -

Ken Ganley Ford Norton responded

Art, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

April 01, 2022

Was easy to get a service appointment and a ride home and another to pick up my vehicle. More

by REVERE.MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asona
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Apr 02, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

March 30, 2022

Always have received great, honest service at fair prices from Ken Ganley Ford. They only place I take this vehicle for service. More

by Rhobes P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

March 30, 2022

Helpful and kind service. My Car was completed in a couple hrs. Washed my car for me. I was pleased with the service. More

by klyons7950
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

March 30, 2022

I was told job would take apprx. 2 hrs. I sat for 3. Guy said he looked for me. I saw him come in but he didn't call my name. Very disappointed this time. More

by Roslyn Waugh Harris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Asano
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Apr 16, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Roslyn, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 30, 2022

Great location for me service people polite And friendly. Quick service and thorough. And knowledgeable. More

by 8206nks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 31, 2022 -

8206nks responded

GREAT

March 29, 2022

The service manager (Paul) keep me very well informed. Very satisfied with the work. Thank you More

by Gerverwine
Recommend Dealer
Yes
Employees Worked With
Paul in service department
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Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Paul and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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