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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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March 29, 2022

Ganley Ford was able to troubleshoot and fix the suspension problem on our Explorer while it was in for a recall issue. I don’t love the up front cost to diagnose the problem, but in the end they fi More

by JASONTBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business, Jason, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 28, 2022

This dealership is awesome! Great team and great service employees. Always get you in for an appointment when you need to get an oil change or anything done! Would highly rec More

by jennifer_jacobs41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jennifer, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 24, 2022

The service department was Very friendly and Quick. Got me in right away and out in a timely manner. More

by Brittie12986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Mar 24, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 23, 2022

My favorite dealership. Friendly staff. Very clean. Great place to get a vehicle. I recommend highly More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Drew Erdman
Mar 23, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Matt, and for taking the time to leave us this wonderful feedback!

March 22, 2022

Paul Asano bent over backwards to get my Ford app up and running. This should have been done for me when I bought my car last year. I am so excited to say I now have remote start and much more because he More

by BETHIE2682
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul asano
Mar 23, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 22, 2022

Friendly, professional and prompt service department. I have been taking my vehicles here for years and will continue to do so. More

by wr250f_15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Iglehart, Drew Erdman
Mar 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 21, 2022

Promptly received, work completed as promised, friendly and knowledgeable service team. Efficient at checking/out. More

by rstopcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

Mar 23, 2022 -

Ken Ganley Ford Norton responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford, Inc.

March 19, 2022

The service advisor was nice and friendly. But the mechanic that looked at my truck is a joke. Said I have sludge in my motor and advised motor replacement. I took the top off the head off and More

by Bigjon1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story

March 17, 2022

Had to wait a bit to get the RV in but when I did it was great service. Mark answered my questions and was very friendly. Once it was in to be serviced it was done in 2 days. More

by Mastermurzda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 18, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 16, 2022

Scott in service Mark in parts John the service manager all 3 of them are fantastic people I've known Mark and John from. Spitzer wen they left I followed cause they go above a d beyond More

by Mignanomignano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark works in the back
Mar 18, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with John, Scott, and Mark here at Ken Ganley Ford. We appreciate your business and hope to see you again soon!

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