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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews
Call Service Center (877) 839-4979

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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March 15, 2022

Drew in service was nice, precise, and got my truck washed to boot. And Tony was my Uber back home so I didn't have to wait. Nice man and easy to talk to. More

by Tgainer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew., Drew Erdman
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Mar 15, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Drew and Tony to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 14, 2022

Friendly and helpful with addressing the issues at hand, quote of recommendations to fix issues More

by Willismith132
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 14, 2022

Fabulous, wonderful, always helpful. Have gotten all our vehicles from them for many many years. Now our kids buy from Ganley!! More

by NIKADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 10, 2022

Excellent service! the Mechanics and service advisors went above and beyond in getting me in and out in record time! More

by Djnbastock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All Mechanics working on 3/9/2022!, Drew Erdman
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Mar 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 10, 2022

Ganley always accepts my car without an appointment. It’s a great place because I’m in the road all the time More

by Bernie.paridon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Mar 11, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Bernie, and for taking the time to leave us this wonderful feedback!

March 10, 2022

Good responsiveness and attention to detail. Kept me up to date on progress and finished the work as promised. More

by DRWELLS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Mar 11, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 12, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2022

Thank you for the great service you provided to me! The service was very efficient in completing the service for the recalls More

by Barbratoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 09, 2022 -

Ken Ganley Ford Norton responded

Barbra, We appreciate your business and our team looks forward to serving you again soon!

March 09, 2022

Service was courteous and quick. They were thorough and friendly when speaking to me. Very nice and quick. More

by Mal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 09, 2022

Very courteous and knowledgeable, fast service. Our truck drove like a brand new one after the service. Thanks Drew More

by Fort Knox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Mar 10, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Drew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

March 08, 2022

Service done in a timely manner and employees were very helpful. Overall good experience there. More

by TDRUM1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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