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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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January 26, 2022

I am pleased with the service that l received. I will continue taking my car to Ken Ganly Ford. More

by Atu9391680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Jan 27, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Drew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

January 25, 2022

Nice dealership . Everyone we dealt with on the phone or in person was freindly and professional More

by tberg444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Jan 26, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Fulton, Drew, John, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 25, 2022

Scott has taken care of my van repairs, even though they have been on short notice. Repairs were done quickly and correctly. I live near Liberty Ford in Brunswick, but prefer to drive 45 minutes to your ser More

by Jdrazenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl in parts and Briana in service.
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Jan 25, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2022

Prompt service department and never try to sell me a service I do not need. More

by Gamduck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a five-star rating. We appreciate you choosing Ken Ganley Ford. Please don't hesitate to reach out if you need anything else. We're always happy to help.

January 21, 2022

Mark and the guys in the truck shop are on the top of their game. In conjunction with Ford’s computer system they don’t miss any thing More

by denisw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark truck shop
Report | Print
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Denis! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 20, 2022

Service person was very rude and had no clue what he was talking about. Started breaking words into syllables… Could not explain what was wrong with my truck. More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2022 -

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. You can reply privately to this message OR email customer relations at JWheatley@GanleyAuto.com Thanks!

January 17, 2022

I've had nothing but good experiences with Ken I've had nothing but good experiences with Ken Ganley's service dept. They took care of any issues I've had including extended warranty issues More

by Cleetus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

Jan 20, 2022 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2022

The service department has been doing both of my Cadillacs that I own and have done a wonderful job I will refer them to other customers More

by deniseholloway21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
Report | Print
Jan 18, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

January 14, 2022

Prompt and friendly service. Kept me informed and always talked to me in a professional manner. More

by clarkjc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 10, 2022

I wanted to say thank you for fixing another Ford dealer’s negligence with my clutch. The turnaround was super fast and they were kind. Their performance was exceptional and built great trust with me More

by DJMORRI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
Report | Print
Jan 10, 2022 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you taking the time to leave us a five-star rating. Thank you again for choosing Ken Ganley Ford; we look forward to having you as one of our valued customers for many more years to come!

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