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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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December 21, 2021

Super nice crew and will comeback for service again.The technician done an excellent job. More

by abamer67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Fulton and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

December 18, 2021

Great service and customer care on every visit for my 2018 F150. Try them out! More

by T Ohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

December 15, 2021

Had a very good experience. Coming from another dealership that I was not happy with there service dept. and there care of my vehicle. Your office serviceman was very helpful in trying to help me More

by SWIMNINAFSHBWL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Erdman…..
Dec 16, 2021 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

December 14, 2021

I am a repeat customer at Ganley. The level of professionalism displayed there is awesome! I am very happy to have such a great dealership close to home. Thanks Ganley Ford! More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Ken Ganley Ford Norton responded

Rob, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2021

Service was absolutelyFabulous...Fulton is soVery Service was absolutely Fabulous...Fulton is so Very professional and deserves a raise... I Was there less than an hour and sure appreciate The pro More

by TECAKRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Ken Ganley Ford Norton responded

We are very happy to hear that Fulton and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2021

I really was surprised how i was treated with my visit, the people.was very nice answer all my questions and willing the services was the best i can tell when i drive my explorer that it runs great. Thank More

by jessiegooden444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spath and Kirchenbauer seems very nice and paligh thank u guys
Dec 11, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Jessie, and for taking the time to leave us this wonderful feedback!

December 08, 2021

I work at ganley ford and that do good a job at what thay do More

by wayne 6900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Ken Ganley Ford Norton responded

Hi. Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2021

Everyone is courteous and helpful. I have gone there for many years and have not ever had a bad experience. More

by tclark884j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford!

December 06, 2021

I like that I can deal with Fulton in service. He makes the experience more personal. The other service advisors could be a little more friendly. It seems that if they are not dealing directly with me I am More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. While we're glad to hear Fulton provided you with good customer service, it's disappointing that the rest of the team fell short of your expectations. We appreciate you bringing it to our attention, it is always helpful to know where we need to make improvements!

December 03, 2021

helped me out immediately without a appointment and were very polite and very quiet service at a fair price will return for their services in the future great people thank you for your services 😎🏁 More

by gunner7140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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