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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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November 12, 2021

They always take the time to explain what t needs to be done and why. Very friendly and concerned. More

by Kurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2021

Dear Ken Ganley Ford, With most dealerships you will get a good sales department or service department , never both. With your Dealership though both are equally dependable . More

by paden4387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fulton met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

November 11, 2021

Had to have my car repaired. Drew in service was professional, kept me up to date one what was going on with my car. They even provided a loaner vehicle for no charge. Would highly recommend them fo More

by chrismikes91298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 11, 2021

Really great service and a lot of help.Would recommend this dealer.Fast and complete service. More

by Josemolli3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 09, 2021

l am very comfortable when l have my vehicle serviced at Ken Ganley Ford. The folks there are always very professional and accommodating. However, the price for the service is beginning increase and l may d More

by WMJKOBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fulton and our team, and we look forward to working with you again.

November 09, 2021

Scott is good job and excellent help me understand our F150 truck needs to do! More

by jtg0126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

Nov 10, 2021 -

jtg0126 responded

ford service is excellent too

November 08, 2021

Everyone was courteous and friendly and offered a car wash and a nice person dried it off with a towel More

by Jblinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

November 06, 2021

The work they did to my truck was very quick and professional no problems at all. More

by dlakes05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 06, 2021

Good service this far. Took about an hour for an oil change but quality so far More

by DAVIDGREEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Ken Ganley Ford Norton responded

Thank you, David, for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

November 05, 2021

One of the best services groups I have ever used. Absolutely amazing group of people, from front to back. I drive out of my way past several other Ford dealerships to get my service here. Don't know More

by Andrew Shriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Ken Ganley Ford Norton responded

Thank you for your very kind review, Andrew. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

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